Dear rjoden, We would like to thank you for your review about your recent stay at Playacar Palace, we are very happy to learn that your experience was extremely positive since the front desk , pool, bars, restaurants and customer service and that you enjoyed our service, facilities and entertainment , thank you for mentioning the staff names members who create an amazing experience as Carmen, Isabel, Isrrael, Setero, Selena, Yesenia, Julisa and Rigoberto , Miguel , Salvador, Ignacio , Aaron, Carmen , Alexis, Benito, Perla , Daniela, Ingrid, Sylvia, Ana, Valentin, Carmelino and Eder. We hope to have the opportunity to host you and your friends once again soon. Best Regards! Natalia Sánchez E-Concierge Playacar Palace