We traveled here for my husband's 40th birthday. We are parents of twin 2-year olds and were persuaded by my parents to have a couple's vacation. We were sure glad we took them up on the offer! Playa Azul's best feature is the beautiful, low-key beach and proximity of all the rooms to it. It is not, however, an ideal place for folks who are looking for lots of action. We were glad our twins were not along because they would have become bored fast.
1. I had reserved a one-bed ocean-view suite and emailed a confirmation request for such a few days before our arrival. Not only did we end up with 2 beds, but the front desk staff didn't acknowledge the reservation or confirmation request.
2. We had to wait a few hours to get our room. This was understandable since we arrived around noon, a few hours earlier than typical check-in. But it was a slow time of year so I was surprised they couldn't do more to get us the type of room we had reserved/requested and if not have an alternative (i.e. 2 beds) ready when we arrived.
3. The rooms were dirty. This was a serious disappointment and having lived in Mexico and vacationed there many times, I found the room to be on of the dirtiest. There were splash marks on the walls, crud on the floor, and cleaning service was limited to bed-making. The coffee pot was corroded and dirty and not cleaned. If I had one simple suggestion to management to improve the place: raise the bar on room cleanliness. Also, the hotel guide in the room indicates there is evening turn-down service. There wasn't. Nor do you get the cutesy little towel animals, unless you leave substantial tips.
4. Food was good but often it was cold. I was a little surprised they didn't have more of a Mexican flair to the offerings. For example, tortillas, guacamole, and limes would do breakfast more justice.
1. The room locations facing and virtually hovering over the ocean were phenomonal. I'd suggest upgrading to a suite just so the ocean can lull you to sleep, even if there is a vacant bed beside you (!). The rooms were also exceptionally quiet.
2. The exchange rate! We thought the food and drink seemed a little steep, but we still enjoyed both. Imagine our pleasant surprise then my credit card bill reflected an extra $100+ savings. Don't pay in cash since your credit card will provide an exchange rate better than what the hotel's billing reflects. (I also wouldn't suggest all-inclusive since we're eaters and drinkers, but our total tab was about half what we would have paid for all-inclusive privileges.)
3. Low-key. Playa Azul is definitely an excellent option if you want to have a place to unwind, be pretty certain you'll actually get a lounger by the beach, and not have to be annoyed by drunken masses and loud pool music. We indulged in the peace and ability to do nothing at all.
We also loved the golf course and the snorkeling - both so closeby you don't need to arrange some big tour.
The key question: Would we go back? No, unless the hotel stepped up the bar on the simple things like room cleanliness and warm food or if there was some totally irresistable deal, which is unlikely.
Go for the oceanview suite - quiet and pricelss view/sound of the ocean.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC