Hotel Oka'an is a very beautiful and remote resort located accross from Cenote Zaci and a few minutes away from the ruins in Chichen Itza. If you go on vacation for a little peace and quiet, relaxation, and a good book, then this is the place! You have to travel 1.5 km down a very rocky and pothole-filled road to get to the resort, but the inconvenience is worth it.
The beds were very comfortable, in my opinion, and the room was updated and beautiful. I was a fan of the semi-private shower but my travel buddy was not. No one outside of your room can see you in the shower, but everyone in your room can when they walk by. So I waited on the opposite side of the room so my buddy was more comfortable.
The entire property, minus the lagoon, is kept impeccably neat, trimmed, and clean. There is always someone cleaning, sweeping, or landscaping. The staff is very friendly and their ability to speak English is a little better than my ability to speak Spanish so its all manageable. The pool tiles need replacing as some of them have faded to a unwelcoming color and it takes away from its beauty, but the pool is actually a nice place to lay in the sun.
There were a few negative things about our stay that explains my 3/5 point rating. My travel buddy and myself like to explore and are not keen on sitting around in the sun or the shade all day. We used the resort as a homebase as we traveled to several cenotes, the ruins, and several nearby towns but the road to and from the resort was a huge time-consumer to navigate. Some of the staffs landscaping duties should extend to smoothing out the 1.5 km rocky path to the resort. Just a general raking of the path to keep the potholes filled would be a tremendous improvement. This path is a huge negative memory.
Having a peaceful and tranquil jungle setting is nice. But, for the resort to be so secluded they should offer more things for their guests to enjoy. The spa was always closed, so we couldn't even pass the time with a few treatments. The lagoon was drained and the water sat in it stagnating and creating a perfect breeding ground for the ungodly amount of mosquitoes at this resort.
Guests can only use WIFI in the lobby which is quite a hike from the rooms. We were afraid to walk anywhere in the dark after encountering a scorpion at our room door the first night (don't freak out, scorpions are common in this region - and this was not the hotel's fault at all). But, there was also stagnant water circling the lobby like a mosquito-riddled moat, so good luck enjoying the internet.
Parking is also very hit or miss. I would say there was three actual parking spaces and the rest was a park-where-you-can-find-space situation on the side of the roads or in a nook out of the way.
Other than these issues, it was a pleasant stay and I would return happily if I couldn't get a decent room at Mayaland or somewhere else.
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