We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (8,258)
Filter reviews
8,257 results
Traveller rating
5,222
1,420
684
388
543
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
5,222
1,420
684
388
543
Show reviews that mention
All reviews grand oasis palm white box maki los agaves taco kids club pirate ship sushi bar captain hook beach waiter a la carte restaurants sports bar family vacation nachos isla mujeres recommend this resort concierge desk
Selected filters
Filter
Updating list...
2,334 - 2,339 of 8,257 reviews
Reviewed 23 June 2012

The rooms are OK. Lousy customer service from most of the employees. Yes, you need to get the black bracelet or else you will get discriminated. Its like separating the poor from the rich or racial discrimination. It is bad! They say its all inclusive but really is not. You can not eat in all of the restaurants & the 2 that we can, one was under construction. I asked for green tea and the waitress rolled her eyes, twisted her face, not happy. Don't stay here.

Room tip: If you buy the all inclusive pls. pay for the black bracelet, as this will get you a better room and more pleasant service. Had we known this, we would have paid for the black bracelet.
Date of stay: June 2012
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Gabriela E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 June 2012

We are a family of four. 2 kids 5 and 3 years of age. The hotel was very clean, the room was comfortable, and had all basic amenities. We had to pay for the use of the safe though, just four dollars a day. The hotel beach was small, but great for small kids, no rip currents. We were able to see sting rays and even a starfish. Our kids love the kid's club, where the staff were simply superb! The food in the buffet restaurants was fresh and servers pleasant and efficient. La cantina bar had great expresso coffee and a nice selection of spirits. House wine was not the best, but a least you are given the chance to upgrade it to a much better wine for a reasonable fee. Careyes restaurant, where you need to reserve for dinner, was far better than anticipated.

Room tip: Try to get a room away from the disco if u do not party and have little ones!
Date of stay: June 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank joselillomartine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 June 2012

Don't go here it is terrible. We stayed for 10 nights and i wish we would have went somewhere else. the food serving staff was great but the people who worked inside would bicker with each other and they were very rude to me. This one lady rolled her eyes at me and told me to get out of her face she coudnt fix my problem. the food was so so. room service was included but they didnt bring drinks up with that. you could only get 4 drinks from your mini fridge a day. the beds were very hard and the ac didnt work. they seem to never bring you fresh towel. the beach had sea grass all over it. i had seem much nicer beaches and no waves to play in. i would never stay at this hotel again....

Date of stay: June 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Danielle C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 June 2012

We had a great stay last week. Fantastic food, never a line to get into a buffet or a sit down reservation. Juan at the cocktail bar lobby lounge is fantastic and my wife and I had the most informative tequila tasting session I have ever had. Stay here, get the black bracelets so you can visit all 3 sites and eat anywhere, and just enjoy it... We will certainly be coming back

Date of stay: June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank BoneyBrody
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 June 2012

I was there a week ago during the weekdays. Hotel activities weren't too good but i don't know about the weekends there. This hotel has a good scenery. Mosquitoes weren't really a problem. The drinks were okay. But my biggest knock on this hotel is the food then the safe deposit box rental. Come to this hotel if you want to eat crap food. All the included food were horrible. The burgers next to the bar didn't taste like beef and who knows what it really is. The buffet is the worst. The guacamole is watered down. Everything else is not on par. This is probably a 3 star resort. They charge you $5 a day for the deposit box rental too. I wouldn't go back.

Date of stay: May 2012
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank C w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews