1 small error during check-in was quickly resolved, and our vacation at Paradisus was excellent. The staff couldnt have been nicer, and the resort was beautiful. In no particular order-here is what we liked about the place (We were there on a Family Concierge Package).
-beautiful resort, lobby area in main tower is gorgeous
-staff very helpful, always smiling and asking if you need anything
-pools very clean and well maintained (pool for infants/children too)
-food was excellent in the buffet (NAOS) and restaurants (Fuego/Vento/Blue Agave)
-Concierge Lounge is nice, cold drinks, snacks and staff ready to get you whatever it is you need
-butler service was outstanding (rarely used, but there if we needed it)
-room service for food-quick and really good
-bar service at pool was top notch-top shelf liquor and their drinks are NOT watered down!
-bali beds are perfect at the pool area to lounge in
-constant waiter service no matter where you are-lobby, pool side or on the beach
-kids zone was perfect for our 6 year old, highly recommended
The only negatives were at check in they failed to recognize we had family concierge, some amenities promised were not delivered (very trivial minor things-but don't advertise them if they cant be followed through on). Since its low season there was a lot of maintenance and remodeling going on-can't complain about the fact they are trying to continually make the place better, but jack-hammers around the pool area was a little annoying. Entertainment at night very limited.
Over all a great place, i would highly recommend this resort for families, especially with younger kids. The "tweens" may get bored, but overall a great family resort. The surf is a little rougher here than the northern part of the hotel zone so swimming in the ocean can be tough. We will likely return.
- Also Known As:
- Gran Melia Cancun Hotel Cancun
- Gran Melia Cancun Hotel
- Gran Melia Cancun
- Cancun Gran Melia
- Grand Melia Cancun
- Gran Melia
- Melia Cancun
- Official Description (provided by the hotel):
- Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more less
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