Only if you get it very very cheap (300-400 USD) for 8 days/7 nights - without all inclusive, and are ready to waste a whole day being dragged through 3 other hotels only to be exposed to the hoax of the sales personel: Go.......
In any other case.....safe yourself for the bad experience.....!!!!!!
We won the stay in the hotel in a quiz, where we only had to pay for the cleaning (350 USD) for a week - of course without all inclusive. We paid in november and got our reservation online from the company.
Tip: Going to the city, take line 1 or 2....easy and ask to be set off at: Pok-Ta-Pok... The stop is about 600-800 meters from the hotel at the main road. You can go to the "hotel area" and restaurants, etc. too with those 2 lines. Taxis are very expensive and they rip you off........!!!!
When arriving at the hotel - no appearence of our names - so we had to wait for a lot of paper work to be done, wait for severel phone calls, etc. before we finally were in the system. Then we were show to room 101 - which had a strong smell of and old basement and the fridge not working. I knew the problem as it has been described be severel people here on the site. We of course demanded another room and we got 107 - better smell - but fridge not working. They changed the fridge, almost not working. We had to put ice from the bar in plastic bags for the rest of the week to keep things cold...!!! The maintenence guy told us, and a cleaning lady as well, that they all were more or less not working...!!
They had to change the toaster 3 times, as it every day at the second toasting, made the lights fall out. Finally we gave up toasting bread.
When checking-in we were told by the guy that if we would like to participate in a presentation of the time share program it was possible the next day - we would even recieve gifts as dinner and free massage, no matter if we bought or not...yeah right...!!!
We looked at the program, which was supposed to last 2 hours, and we saw that there was a transport by boat from one hotel to another at the best beach which we could use and then say goodbye - so we accepted at 9 am. the next morning. I have been to one of those ridiculos presentations before, so I know what kind of scam it is, so we were prepared.
All was wrong from the beginning. The pick-up was 20 minutes late, and we were not at the hotel for the "presentation" before 9.45 am. A woman presented herself and began all the sales talk, while we had breakfast at the "Ocean Spa" (don't ever go there...) I told her upfront that no matter she would tell us we were not interested, so she could speed up the talk and get through it. She said that she had to do her job...so she showed the business plan where you actually could make a lot of money if you signed on the contract by a tricky marketing plan how stupid do they think we are....heheh...I must laugh.........!! gosh....and I stated that we actually had spend 2 hours now....so please end it....as promissed...BUT NO - then we were dragged through severel appartments, and a yacht which you could rent, to show the glory of the business... Then we had to wait for the boad to take us to the best hotel of them all at the beach front - but finally we were there. Again shown severel appartments, etc, with the talk of how wonderful her company was....heeheh....she stated that it was her 3 week there....!!
When we returned to the lobby I said: Now we want to thank you for a nice day - it is still a "no thank you to buy anything" like informed more than 3 hours ago. Then she took us to a guy at the front desk, who suddenly stated that we couldn't "get out if it" and that we MUST finish the whole presentation or else they would charge our creditcard for at least 1000 USD. I was really annoyed and told them what I thought of this hoax. BUT afraid of the loss of "a grand" we had to follow her to the first hotel again.
Finally there, in the sales room, I knew what was coming at us - as they all use the same trick to break you down. 4 hours after our pickup at the hotel, she now began to tell us the same story again, asking the same questions, bla bla bla....I knew it upfront so no surprise. Then I said: You can't do anything more...so bring in the next "manager" in line....and a second later there was a "manager" at the table to ask: What is the problem...??...heheh....Then he began to ask all the same questions, as the woman did twice, and then I had enough. Told him that he couldn't do more for me....we are not buying anything......so send in the next "manager" who is able to give us an even better offer....heheeheheheh.... Then they got very aggressive and began to talk bad to us, etc... The final "boss" came and wrote on our papers: Not Complete.. and then we were shown out of the room.
We then had to use 2 more hours to consult severel front desks, representatives, etc. to make absolutely sure that they were not going to - or allowed - to charge our creditcard as we were told.
Conclusion: A very very bad experience - the first for my wife - as I knew how awful they are at those sessions. I don't like to be threatened and especielly not on false conditions. We finally - as the first time I was through this scam - wasted the whole day...! During our stay we could see that all guests came back late in the afternoon - which showed that all wasted a whole day.
This hotel is only existing to show people the "fancy hotel at the beach" which may make them buy a time share....as the condition of the rooms are not that fancy at all.
Consulting other guests I can advice: Don't select the all in-clusive as it is too expensive because of the low quality. There are 3 options of buying food close to the hotel, where the pizza place is ok and cheap. Go to the city to the big supermarket and then put the food in the fridge with ice....it works....even yougurt, etc...then you save a lot of money.
Positive aspects: OK pool, we could bring our own drinks to the pool side, calm and at last but not least the staff. The people working there is actually the only very positive aspect.....!!
We will never go back....and we will recommend all to stay away......!!!!!
Always decline a room at presentation if it smells of old basement.....they will transfer you to ano...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC