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Reviewed 23 July 2014

We were blown away by Casa Velas! If luxury, quiet and relaxation are what you're after, this place can't be beat. We stayed in a jaw-dropping four bedroom suite overlooking the pool and were greeted at check-in by a live mariachi band. Unforgettable! The property is impeccably groomed and the service is exceptional. We were charmed by the peacocks and turtles on site. Be sure to feed them some cookies from the lobby....they love sweets! Also, you've got to experience the main pool...it's like swimming in a bathtub. Casa Velas gets our very highest recommendations. We will be back and are are eager to check out their sister property in the Riviera Maya, Grand Velas!

Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank 96cs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
casavelasmanagement, General Manager at Casa Velas, responded to this reviewResponded 27 July 2014

Thank you for sharing your lovely words on your recent stay with us. I am very pleased that you found all of the aspects of your stay to be to your great liking. The various details that you describe really help to set us apart from the rest and as you say: “quiet relaxation” is our specialty. I am particularly pleased that the experience “blew you away” in such a way that you will now try our sister resort in Playa del Carmen. I hope that that journey to Grand Velas will be equally “jaw dropping” and that all your future vacations be as memorable. Thank you again and we hope to see you back here in Casa Velas also. Take care and fine greetings to you in Atlanta.

Manuel Oviedo
General Manager
Hotel Casa Velas
moviedocv@velasresorts.com

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Reviewed 23 July 2014 via mobile

This was a truly amazing experience, neither Christine or myself could not say one single bad thing about this beautiful place. The service from all staff was impecable especially Freddie the barman at the pool, if you needed anything all you had to do was think it & it was done for you.

Date of stay: September 2013
Trip type: Travelled as a couple
Thank timp776
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casavelasmanagement, General Manager at Casa Velas, responded to this reviewResponded 27 July 2014

Thank you Tim and Christine for thinking of us after all these months. It honors us to know that we are your yearly vacation destination and that you still remember your last stay with us back in September. One of our goals is to be proactive and one step ahead of our guest´s needs and desires and you and your lovely wife were witnesses to that. Freddie and all of the 130 Casa Velas employees look forward to pampering you on your next visit. Thank you again for sharing your pleasant thoughts and we wish you all the best for this summer. Take care Tim and Christine.

Manuel Oviedo
General Manager
Hotel Casa Velas
moviedocv@velasresorts.com

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Reviewed 23 July 2014

I expected a pretty hotel in a lovely part of Mexico. But what I got at Casa Velas, Puerto Vallarta, was great service, a stunning lobby, a chef who really knows how to cook and prepare photo op meals and all were excellent. Something unexpected was the ambience among the other guests - truly enjoyable.

Room tip: I rarely stayed in the room since there was too much to do e.g. golf, shopping in the hotel, visiting the city, seeing the various aspect of Puerto Vallarta, the gardens and pool area. Although I don't recall the room number, I know I never thought of upgrading or changing my accommodations.
Date of stay: May 2014
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
Thank barbarak25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
casavelasmanagement, General Manager at Casa Velas, responded to this reviewResponded 27 July 2014

Barbara it pleases us immensely that we were able to create a resounding “wow” from you as a result of your May visit with us. The ambience that you enjoyed is exactly what we wish to provide through our friendly and professional service and of course our gastronomic creations. My executive chef Juan Luis Ruelas will be absolutely delighted when I show him your wonderful expressions to his great work. Barbara, I hope that in the close future you will find the opportunity to revisit us and relive the fine experiences that you found on your first visit. Take care and special regards to beautiful Toronto.

Manuel Oviedo
General Manager
Hotel Casa Velas
moviedocv@velasresorts.com

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Reviewed 21 July 2014

My wife and I enjoy going to adult, all inconclusive resorts. July 2014 had us staying at Casa Velas in Puerto Vallarta, Mexico. Overall I would give the resort 5 Stars ... great rooms, quaint, quiet, swim up pool bar, customer service supreme, great restaurant (although lacking on variety). We were warmly greeted by Jorgue who became our best friend during the week ... this was not a one shot deal ... it lasted the entire week. Others were equally attentive to our desire for rest, relaxation and the enjoyment of the Puerto Vallarta culture. Concierge Rangoll was #1 as were all of the customer service oriented Casa Velas team members.

We also had access to the sister resort on the beach, Velas Vallarts, as well as the absolute fantastic Casa Velas Beachfront Restaurant, pool, and beach. WOW ... our "discovery" of the Beachfront made this a trip to remember.

First, the opportunity to lay by the pool and soak up some rays ... to walk out on the beach and swim in the bay ... to "shop" the different vendors up and down the beach under small tents, or who bring their wares to you. It was a unique experience.

The food and service, whether lunch or dinner, was definitely the best of the best of the best. Restaurant manager Marco went out of his way to not only greet and be of service to my wife and I, but also to every guest who took the short shuttle ride over.

So many to thank for the experience of a lifetime. We definitely will go back.

Room tip: We had a ground level room ... nice living room space, very spacious and most comfortable bed, nice splash pool on the patio, huge Jacuzzi tub in the bathroom. We had 517A ... and it met our needs and desires for a week of great food, great service, rest and relaxation.
Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank rodh533
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
casavelasmanagement, General Manager at Casa Velas, responded to this reviewResponded 27 July 2014

Thank you Rod for the fine description of your recent stay with us. As experienced adults only travelers your words are doubly satisfying and to be considered “over the top” makes us as a team very proud. As you mentioned Rod we take great strides to provide that personal and professional attention towards our valuable guests. As a boutique resort we wish to become familiar with each and every individual in order to best serve their needs and wants. Jorge and Rangel are just two fine examples that we are accomplishing that goal. I am very pleased that our beach club was to your great liking. Its refined ambience makes for the ultimate in sunny relaxation. Marco the manager that you speak highly of has been with the resort from day one and his personal goal is to have his guests well attended to and to end their afternoon feeling pampered. We have amplified the menu in Emilianos and also have created some theme dinners which have been a huge success these past few weeks. It would be our honor to host you and your wife again so that you can relive that “experience of a lifetime”. We thank you again Rod for your splendid words and for thinking of us for your relaxing vacation getaway. Take care and special greetings to you and your wife in Temple, Texas.

Manuel Oviedo
General Manager
Hotel Casa Velas
moviedocv@velasresorts.com

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Reviewed 20 July 2014

This resort was truly amazing and made our celebration very special. All of the employees offered superior service, however there are a few I would like to recognize because they themselves made our trip memorable; Marcos, Jorge, Fredy, Rangel, Benny and Joel. The staff at Emiliano's and the beach club were the best of the best. Manuel, it was very nice to have met you and would like to compliment you on your staff and grounds, our stay was simply perfect. Looking forward to our next visit, thank you Casa Velas!

Room tip: We stayed in room 605, it was very romantic, however heard rooms 501, 502, and 504 were also very nice.
Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Lisa B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
casavelasmanagement, General Manager at Casa Velas, responded to this reviewResponded 27 July 2014

Lisa, we couldn't be more pleased that you selected us for your milestone anniversary. To have had the honor to share in your bliss is even more motivating to all the special employees that you so kindly mention. Myself, to have had the good fortune in meeting you both motivates me also to keep the operation on the good path and have all of our valuable guests feeling the way that you do. On behalf of all the Casa Velas staff I congratulate you and your husband and wish you all the best for a long future. Thank you again and kind greetings to all in Temecula, California. Take care.

Manuel Oviedo
General MANAGER
Casa Velas Hotel Boutique
moviedocv@velasresorts.com

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