This is a truly lovely hotel. It is more designed for a couples and a romantic experience rather than for families with children. The reception view is spectacular, the service… not so much. My husband made our reservation after reading the reviews on Trip Advisor. He was so impressed that he booked us immediately for a long weekend. Now, I am NOT a beach lover…. And was, at the beginning, disappointed with the idea of traveling to Acapulco, not only because I don’t like the beach but also because Hello! Acapulco????? But we flew down there and boy was I surprised with the installations and the views of the Hotel. Like I said before, the service…. Not what I expected. The receptionist was a bit rude and had an aggressive attitude….. She acted as if she was making us a favor while she made our check in. Our villa wasn’t ready and she told us we could have a villa with a less impressive view if we really needed to change our cloths or… wait three hours for the villa my husband had already paid (an oceanfront villa) Needless to say we decided to wait.
The hotel is located at the top of a mountain, way far from the crazy crowd of Acapulco. It is secluded and private with beautiful landscape around the villas, pools, restaurants and spa. The food is exquisite at ALL restaurants. We were a bit scared after reading a review on the Thai restaurant but we loved it! We also took note and reserved the Amapola villa and it was perfect for us. The private infinity pool at the villa was always at just the right temperature. The oversize tub had an amazing view of the ocean and our bed was beyond comfortable. The only two concerns with the villa were that the doors did not function properly during our stay and the TV could not be connected to our ipad even when the technician came to our villa to resolve the issue. We were not too concerned with the TV although the doors were a problem because we were locked out twice. The staff did try to change the door’s battery but were never successful at resolving the problem.
Back to the good news, the staff at the spa was very professional. We had one of the three hours specials and we both enjoyed the treatments. We highly recommend their services.
This is a special recommendation for international travelers; we highly recommend that you book with the hotel pick up service from and to the airport. While the hotel is very safe, secluded and just 15minutes from the airport do yourselves a favor and don’t venture too much out of the hotel alone. We were told by another couple at the airport that some thugs stop them at a crossroad and stole them more than 400 dollars. Any thug can spot a foreigner in Acapulco. Just be careful when leaving the hotel premises.
Overall, we recommend the hotel. This is a five star hotel with room for improvement on their staff services.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC