We booked a cruise on with Discovery Cruise Line and learned that The Royal Islander is recommended by the cruise. I then looked it up here on Trip Advisor. I read the mixed reviews and was very nervous to book my stay. We went in and were expecting the worst but we were so HAPPY once we got there. When you pull up it doesn't look very exciting, but once you enter you can tell they have renovated. The pool looks brand new and is beautiful. There is a secluded hot tob with a waterfall that runs into it and it's beautiful. The lounge chairs are also new and very comfortable. I saw many people who have posted here in the past has stayed there prior to the new rooms. It looks as though some rooms are still being worked on. Our room was SPOTLESS. The bed was HUGE, the room was HUGE, there was a great armoire that had a TV and drawers and a refrigerator inside. The bathroom also looked brand new. All the workers were VERY friendly. We even came back to the room on Valentine's Night to a complimentary bottle of champagne!!! (pic)

This was truly a five star resort. There are 4 sister hotels and a complementary shuttle runs between all of them. The customer service is above and beyond expectation. You won't be disappointed if you choose to stay at one of the Royal hotels.

My family and I stayed at this run down hotel in August as part of a Discovery Cruise break and realised as soon as we stepped into our room that this was the poorest hotel that we have ever stayed in. To say that the rooms were outdated is an understatement, and although they were reasonably clean the bathroom fittings were so old that they looked permanently grubby.There was a clinging, musty smell that pervaded the room and we made sure that we spent as little time there as possible. We would never knowingly choose to stay in a hotel like this and wish to suggest to others contemplating a trip there that you might want to check out what you're getting before you get there, by which time it'll be too late! Beware the concierge also-she is clearly not there to provide any friendly customer service but primarily to sell trips!

This was my second time in Freeport. We stayed at the Xanadu the first go around, it was an all girls trip. The hotel was nice but it was just too far from all the happenings in Port Lucaya. Needless to say, the cab rides will cost you an arm and a leg.
Anyway, this time around I went for my daughters birthday. It would have been a great weekend, accept that someone at the Royal Islander went through my personal belongings and stole all of my cash, that I had allocated specifically for this trip. On top of that, once reported to the receptionist (she was at the time on the phone), she never cared, never hung up the phone, in fact, she turned around and acted as though she did not want to hear of it. After calling the police (which didn't help anyway), the hotel did not bother with providing vouchers for their restaurant, or extending apologies. I received dirty looks, as if I made up this accusation. This left a very bad taste in my mouth. I will never return to Freeport. This was enough for me! Also, the hotel doesn't look like a resort, I guess the people in Freeport would call it that, we would call it Motel 6!