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All reviews papa dons upper deck plunge pool kids club all inclusive plan jammers bar hibiscus suite banana boat dragonfly restaurant rodney bay water sports time share dragon fly all inclusive option st lucia sea urchins shuttle service
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Reviewed 31 July 2010

My son was married here just last Saturday and overall the resort was very nice. We stayed in a three room villa. Being July it was very hot and humid and the lower level bedroom air conditioner was not working so my granddaughter and I stayed in that room and it was not comfortable at all but it was not as hot as outdoors. Mosquitoes were a problem with my daughter and granddaughter but they did not seem to bother me or my son-in-law. I was surprised that the only televison was in the living area which was open air and it was hot so we didn't spend much time there. Most of our time was spent at the beachfront restaurant bar, Jammers, which was exceptional when it comes to comfort and beauty in the evenings. We preferred Papa Don's restaurant for the evening meal which is reservations only. Unfortunately the Jammers and Upper Deck menu is the same with limited choices which gets a bit old after several days. Service at Papa Don's was excellent but I regret to say the majority of the wait staff was not the best, most seemed to be irritated that they had to wait on us. Many times it took three or four times to request something before you actually got it. We did always tip extra when the wait staff provided attentive service.

The front desk staff is extremely slow. Our room keys, we had three, would stop working on a daily basis and would have to be reprogrammed frequently. Make sure you go over your detailed bill the day before leaving as I had read this was a problem and we ineed had a bill for over 1000 US dollars that should have been 129 US dollars. We did get it corrected although it took several hours. Overall it was a good vacation which I enjoyed very much but am not certain I would return to Windjammers again more because of St Lucia in general. I understand most live at poverty level but when you shop in St Lucia the street vendors are extremely agressive which takes all the fun out of shopping. I would not suggest the Friday night at the fishing village near Rodney Bay as I felt it was a dangerous place that could have turned into a disaster.

Spa is great for messages, I would strongly recomment Diana, she is sweet and has great hands.

I do NOT Recommed the horseback riding through the Winjammer as it was a waste of time and money. Even though Windjammers doesn't recommend it, the jet sky is a lot of fun. I did enjoy this vacation but most of my family members agreed they would doubt we would visist St. Lucia again. As a side note, my six year old granddaughter is sitting next to me and wants me to write how much fun she had on the banana boats, she did fall off of one because of some unruly boys that tipped the boat.

Date of stay: July 2010
  • Trip type: Travelled with family
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Thank bjrobins57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2010

great location, all the staff were friendly,the Italien restaurant on top of the hill was the best! June,Sharline and Joanna gave excellent service, and the rest of the staff also!
We got an upgrade and our room was perfect, renovated, room 302B!
The food was OK but outdated! Met nice people and we would go back!

Date of stay: July 2010
  • Trip type: Travelled as a couple
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Thank Vesnast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2010

My husband and I just returned from a 10 night stay at Windjammer-Landing. We absolutely loved every minute of our stay. We booked the honeymoon package many months before our wedding, so a lot was included. Our experience at WJL was great!

To start the vacation off right, we had transfers provided to us by the resort through ZD's Touring Services because of the honeymoon package. The ride was smooth and very different from most of the other reviews. We didn't think it was horrible at all. If you get car sick- just look straight ahead! We stopped at Dennery for a Piton Beer and pictures. We also stopped very close to the resort for another picture opportunity. Before we knew it, we were at the resort being greeted by extremely friendly people.

We were given rum punch and helped by a sweet man named Linden as soon as we walked into the lobby. They were getting our room situated since we arrived earlier than check in time. They told us to get a bite to eat at Jammer's by the beach. We were thrilled that the meal was delicious, since so many of the reviews say food is just okay.

Once our villa was ready (20b), which was right after we were done eating,we headed up. We were thrilled that our villa was just a short walk to the reception area, where the pool, beach and restaurants were located. We loved the fact that we didn't need to take the shuttle to our villa- but if you do- they are prompt and always there. We usually only used them to go to Papa Don's- or to take a ride to the top to take in spectacular views! The villa was beautiful. Ours was newer than a lot of the others. It had granite countertops in the full kitchen, a beautiful and very private plunge pool, great view of the sea, and most importantly a very cold, working air conditioner in our bed/bathroom. The kitchen, living and dining room were open air which was really neat. Just don't leave fruit/food out, the birds ONLY fly in if you have food out! We couldn't have been happier with our accommodations.

The food was amazing at the resort. We ate at all of the restaurants at Windjammer since we had the AIl Inclusive plan. Breakfast at Dragonfly was always good. We did the buffet each day! Jammers and Embers are great for a day at the beach. I especially liked their chicken caesar salad. Our favorite spot for dinner was Papa Don's. I love Italian food and it was always delicious. All of the servers and bartenders are kind and attentive, no matter which restaurant you go to! When you go to the bar- try the Loverboy!

We found the reviews that said "the pool is small" silly. There are 3 pools at Windjammer. One near the reception area, one in front of the Hibiscus Suites, and one right next to Papa Don's. Isn't three pools enough!? We loved the one by Hibiscus- no one was ever there and the view was beautiful.

The only thing we found confusing about our All Inclusive plan was tipping. The exchange rate from US $1 is Eastern Caribbean $2.70. The resort included the 10% service charge and tax in our AI plan, but there was still a tip line (The tip goes directly to the waiter, where as, the service charge goes to resort, etc. The waiters and bartenders truly deserve a tip for all the hard work they do). All the books tell you 10% is appropriate for good service in St. Lucia- but because the conversion confused us the first 2 days- we were writing what we thought was 10% but they convert it to EC- so really the waiters and bartenders were given next to nothing. We felt really bad! Here is an easy way to tip at Windjammer- Just look at the bill and find the 10% service charge and write the exact same amount as the service charge in the tip line.

We did a lot of excursions and also activities at the resort. To start- take advantage of the watersports at Windjammer. My husband did the waterskiing which he loved. We both did a tube ride which was so fun! They do this or the banana boats each night at 4 pm with sign-ups at 3. We did the 11 am snorkeling trip 3 times and the 2 pm snorkeling trip once. Sign up only 15 minutes before trip leaves. Each time, we went with Nicodemus. He is such a great guy and very friendly. He will show you fish he sees and anything else exciting! At 11 am, Nico takes you to a small cove just past the resort and at 2 pm he takes you to Rodney Bay, as long as the sea isn't too choppy. We loved this- not too many colorful fish but still a lot of fun! We also kayaked and used the paddle boats at the resort which was great. The sunset cruise was included in our package and it was great fun... just don't drink too much rum punch- it is a killer. We also had a couples massage through our package which we would totally recommend! Lastly, a chef came to our room to cook a dinner at our villa. It was such a sweet experience. Peter and Mary were so kind and the food (courtesy of Dragonfly) was so yummy.

Other excursions we booked through Jammers tours in the lobby were the ATVing trip- this was okay. The ride wasn't great since we do this at home. It was still fun but the road going to the beach was a little dirty and so was the beach area. The ATVs were not in the best shape either. We enjoyed hiking to the top of a hill at the beach area once we got off of the ATVs and seeing a spear fisherman! The tour guide was great also. We did SNUBA diving, which was fun but scary at first. You go to Pigeon Island to do this. Instead of diving with your tank, it floats above you in a small raft with a long tube that follows you. No training required. We couldn't get the hang of hit at first but one we did, we enjoyed it. Don't put too much weight around your waist. This is what we think caused our concern. It is a short dive- 30 minutes or so. Next, we went ZIPLINING/RAINFOREST CANOPY ADVENTURE midweek which was amazing. We would recommend doing this! Lastly and by far our favorite was the SOFRIERE LAND AND SEA TOUR- this is NOT the tour the resort recommends you to do. Jammers recommends the Jammers Day Sail through Endless Summer Cruises, but the Sofriere Land and Sea tour IS listed on the Jammers excursion list... they just don't push this one at all. It begins with an open air jeep ride all the way to Sofriere. You get to be immersed in the island and culture, which is what we loved. You can stand on the seats and take in the sights. Just make sure you duck for trees limbs and bring rain gear! Along the way we stopped at Bongo's fruit stand to eat fresh fruit. We stopped at a waterfall in the rainforest for a dip and pictures. We got to stop and walk around in the town of Anse La Raye to take pictures and see how the locals live. At certain points of the ride, you get to see the Pitons from the jeep, which were spectacular. After this, you stop at the Sulfur Springs for a quick tour (Believe me... a quick tour is all you want at the Sulfur Springs- Don't take a tour of strictly the Sulfur Springs!!!!!). The last part of the jeep tour brings you to the amazing resort Ladera, where you have lunch at Dasheen Restaurant. The view is out of this world- smack in the middle of the Pitons. The food was also out of this world! Once you are done at Ladera, you go to Sofriere to pick up the catamaran to ride back to Windjammer. On the way back on the catamaran you stop at Anse Cochon to either go swimming or snorkeling (you need to bring your own gear or rent for 5-10 bucks from a local... kind of nasty snorkeling gear...not clean in my opinion). You also cruise through Marigot Bay. The Jammers Day Sail tour the resort recommends, takes you down on the catamaran, you go on a bus to the sulfur springs, a waterfall, and a buffet lunch at a cocoa planation, then back again on the same catamaran sail we got from Sofriere (We just jumped on the catamaran everyone from the Jammers Day Sail was on). We would recommend the Sofriere Land and Sea tour for a more local perspective. (Not to mention there were only 6 of us on the jeep tour for the first half of the day versus like 60 on the catamaran!) It was a little pricer than the Jammers Day Sail, 140 pp verus 100 pp, BUT going on the jeep tour and eating at Ladera are worth the 40 extra per person. Think of it this way- just going to Sofriere via a taxi is $180 roundtrip... plus if you want to eat at Ladera, add at least $100-150. It really is a value to do this tour! We also went to THE EDGE in Rodney Bay for our last night- it was delicious. Service was slow, so allow 2 hrs of time if you arrange for the taxi to pick you up! (Greg Lionel was an amazing taxi driver-{--}. He was sooo extremely kind and we would recommend him highly.)

Well, I officially wrote a book but I wanted everyone to know, who is considering booking at Windjammer or anyone who already has and is looking at reviews like we did before we visited the resort and island, that the bad reviews are unfounded in our opinion. We had an amazing experience and wouldn't trade it for any other!

Date of stay: July 2010
  • Trip type: Travelled as a couple
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2  Thank allieJT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ForWindjammerLanding, Guest Relations Manager at Windjammer Landing Villa Beach Resort, responded to this reviewResponded 13 October 2010

Dear allieJT,

Thank you for such a wonderful review and providing other TA readers such great information.


Warm Regards,

Meaghan M.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2010

Went for a friends wedding and had a blast. Was a little skeptical given other all inclusive places you hear about but this was top notch. Several restaurants with amazing food and top shelf booze. Beach was awesome, water sports were good. Only downside is limited swimming area but still big enough!

Date of stay: July 2010
  • Trip type: Travelled as a couple
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    • Sleep Quality
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Thank Todd R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 July 2010

This hotel can be a good value if you watch everything that is being charged to your bill like a hawk. ($150 safe deposit key (ask for a room with a key pad box and you won't be charged this. $25 per beach towel deposit, if you rent a car without the damage waiver 2000k deposit, the list goes on and on)

Arrival was nice, greeted with rum punches, to tide us over while they got our room together (1 bd oceanview villa w/plunge pool). For three nights without AI the total was going to be around $800. When I asked the cost for an extra night they told us $400! Red Flag 1

We get to our room and it is crazy, all open air, phone doesn't work, air conditioning only in the bedroom, moldy and rusty bathroom, etc... Nothing like the pictures on the website. By this point we'd been traveling 14+ hours from DC and were just tired and said I guess this is the way it is. We had four more nights at another hotel at the southern end of the island later in the week anyways. The next day when we took the tour of the hotel we were showed some wonderful rooms and when we told them ours looked VERY different they told us to talk to the manager and he'd switch us. When we got back from the tour we spoke with the manager and it was great. He said, "I don't want to waste anymore of your vacation time so that is all I will ask one simple question, are you happy wtih your room yes or no?" We said no and did tell him why and he had us switched out right away to a beautiful renovated room with AC!!

Unfortunately when we switched rooms, my husband collected his shirts from the bedroom chair and left my pants which were never to be seen by me again. I even conicidentally have a picture of them laying on top of the chair as proof!! I guess now a beautiful St. Lucian woman is wearing them. I called once I realized I had left my pants and they said the room hadn't been cleaned yet so they would have it cleaned and let me know about my pants. I never heard from them, so I called again. I had to call 6 times and never got a straight answer. I called from our 2nd hotel, I called once I saw the windjammer taxi driver at the airport from his cellphone, I called from home, I left an email and I responded to their stupid survey with the same question. I wouldn't care so much if I'd had a chance to wear them myself more than a handful of times. They were so cute! I wish they would just freaking put something in the lost in found where it belongs instead of stealing it from the people who came to your island to bring you business.

The beach here is nice, the Jammer's cruise is excellent. If you dont' like your room, ask to be switched immediately. The food is only so, so. If you go from the airport to the hotel, ask the driver to stop at the market and get some food to take to your villa. You'll save yourself a boatload in taxi fare and food charges at the hotel.

Date of stay: June 2010
  • Trip type: Travelled as a couple
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1  Thank kmsk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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