been going to this hotel for past 5yrs with a group of very stressed mums for our annual well earned treat. this year however we noticed many slips and were very disappointed.the bar and lobby area were so Cold,the outdoor hot tub was also cold,the heated relaxation beds.lanconium and calderium heated seats were also cold,sunday morning breakfast was chaos, now saying that -they were having probs with no water that weekend so maybe that might explain things- i have to say-the staff are all lovely and the beds are to die for with their cloud soft mattress toppers and duvets..upstairs- the spa area,the therapists and the treatments are first class. the food in the bar is really nice-our meal in the restaurant was delicious and promptly served.seemingly there going through a management changeover too so hopefully they will rectify the little problems quickly-because when this hotel is at its best--it really is one of the best weve been to. we wont be put off and will be booking our escape there again next year,where hopefully it'll be back to its usual standards,but if not we'll be booking elsewhere,but would all be really really sad to have to do that. so heres hoping for good things to come
all rooms are good but just make sure you get a mattress topper on your bed.. bliss
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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I am disappointed to hear that you feel that the standards have slipped since your last visit with us last year.
Please accept my apologies for any short comings on your last visit and we look forward to welcoming you back next year. All your comments will be discussed at our weekly Management meeting.
Thank you for taking the time to post your review on Trip Advisor.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC