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Reviewed 2 February 2013

As a DeVere Venue; this is not a typical DeVere hotel and is very different from the Village Leisure brand, and also the more up-market DeVere properties, such as The Belfry, Sutton Coldfield. I followed the signs for Cheadle Royal from the M56, and after a rather tortuous journey arrived at the hotel, which is not well signed within the business park. Other delegates arrived by train; the nearest station is a 30 minute walk away, and taxis must be ordered by telephone. I was warmly welcomed at 2050hrs, and allocated my room, 13 on the first floor. The room was spacious and comfortable, with opening windows.

I had a 3 course dinner in my DB&B tariff that was excellent, being tasty and nicely presented, and the waiting staff were first class. I slept well, and had no problems with aircraft noise; I am unsure exactly how far the hotel is from the airport, but in the Venues brochure it is described as at "Manchester Airport".

My business meeting was in a pleasant, well lit room; my only disappointment was that there were no water bottles and glasses on the table; for refreshment, delegates had to visit a separate area along two corridors.

Within a 10 minutes walk are a very large Sainsbury's and a John Lewis store.

I look forward to using this hotel in the future, and can recommend it unreservedly. I cannot comment on the price for the facilities, as these were pre-paid by the organisers,

Date of stay: January 2013
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank William R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt S, Front Office Manager at Cheadle House, responded to this reviewResponded 8 February 2013

Dear WilliamRead,

Thank you for your exceptional comments regarding your stay here at Cheadle House. We are delighted that we made the event run smoothly for you and were able to play host to you and your colleagues for your time here. Your comments are a true testament to the hard work and dedication that everyone here puts in to every minute of every day and it is truly fantastic to receive such high praise.

I have passed your feedback regarding water for meeting rooms on to our operations team here as it was in no way our intention to have you feel inconvenienced or disappointed during your time with us. We do have water coolers provided in the majority of rooms and I apologise that we were unable to provide one in to every conference room during your visit. We are looking at investment and contingency in this area and your feedback will enable us to ensure that we are retaining our market-leading position for conference spaces across the De Vere venues brand.

We look forward to seeing you again soon on your next visit.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2013

I stayed here on business.

The staff were very helpful and friendly. The rooms were warm but with minimal basic furniture, so this is not your typical devere where I found the rooms to be plush and well furnished.

The biggest dissapointment for me was the evening food, the cost is reasonable for a business hotel, and the choices were ok, but the portion signs are rediculous. For anything other than I child you are left starving unfortunately. Great for my diet though.

The photos are misleading, you would think the hotel was a fantastic country house in the middle of vast grounds, but really its a modern building with a old frontage right in the middle of a business park. Nice enough though.

Date of stay: January 2013
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GSP1984
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt S, Front Office Manager at Cheadle House, responded to this reviewResponded 8 February 2013

Dear GSP1984,

Thank you for your comments regarding your recent stay at Cheadle House; I am particularly happy with the comments regarding our team here as everyone is so passionate about the service we provide and it is warming to know that this is reflected in our service.

We are obviously disappointed that you were unhappy with the portion sizes and I can assure you that this has been passed on to our Head Chef to review portion controls within teh kitchen and work to avoid any disappointment in future.

As you rightly advise, our rooms are focused toward business owing to the main bulk of our guests being conference delegates; as a De Vere Venue (as opposed to hotel or resort) we work towards providing comfort and function and I hope that whilst you felt the room to be basic, that you found it to be comfortable and to your satisfaction.

We look forward to seeing you again in the future

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2013

Had a two night stay for £40. Room was large and very clean, the staff are superb,very friendly and nothing was to much trouble. Had dinner first night,which was excellant,then made the mistake of eating at the nearby Premier Inn pub next night, bloody rip off,lesson learnt. Eat at the hotel, great value for money and really good.Although there are no facilities to speak of you are not far from Manchester city centre if you want something to do.Will definately go again.

Room tip: Some people are saying the planes disturb you,they didn't bother us.
Date of stay: January 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank madman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt S, Front Office Manager at Cheadle House, responded to this reviewResponded 28 January 2013

Dear madman,

Thank you for your excellent feedback regarding your stay with us at Cheadle House; we are all delighted that you had a fantastic time with us and enjoyed the food upon which we pride ourselves.

We look forward to seeing you again soon!

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2013

Looking at the photos and trusting the De Vere name, I booked a meeting room and accommodation for 14 people.
Although I wouldn't call it a dump, I could only liken the rooms to a tired Travel Lodge except with the addition of free WIFI.
If you like watching TV in bed then don't forget to bring your binoculars! The TV is in another part of the room and is maybe 8' from the bottom of the bed!
The lunch provided with the meeting room was very nice. Maybe they should keep the lunch time chef on to do the evening meals! Two courses in the evening and still hungry! Thank god there is a TGI Fridays across the road!
If you're using this for easy access to the airport then it would be ideal for that but for any other reason....... go to the De Vere Village up the road!

Date of stay: January 2013
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tonyindarwen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt S, Front Office Manager at Cheadle House, responded to this reviewResponded 26 January 2013

Dear tonindarwen,

Thank you for providing your feedback on your recent time with us at Cheadle House; we are all truly disappointed that you feel the stay did not meet your expectations.

Your comments have been passed to the relevant managers within the business so that we may use them to constructively improve our offering and ensure that all expectations are met for all guests.

As you may appreciate, due to the age of the building, we are limited on our bedroom configurations; we are reviewing available options within the rooms but please be assured that the distance of the television is an issue that is only present in a very few rooms and we would happily have arranged an alternative bedroom for you; please accept my aplogies if this issue was raised and no alternative accommodation was offered. We are currently reviewing our entire bedroom stock to ensure that such feedback is minimised.

In relation to the food offering, the Head Chef is aware of the feedback provided and is reviewing alternative options, however as you may be able to appreciate the portions are in line with the provision from our suppliers. We receive high regard for the food offering here and the entire kitchen team are truly sorry that you found the portions to be small as it is unusual that we receive any such comments about the dining experience.

We would like to extend our regret that you did not find everything to your liking however please be assured that your feedback has been taken in a positive manner in order to continue to grow and improve our offering for all.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2013

I use the De Vere Venue in Cheadle on a regular basis as a base - I live in York and work in Manchester. I usually book it when they have their offers on. The rooms are very clean and comfortable, free wifi and Sky sports are winners for me.Overall it is a very well run.

However, it is the staff that make it. I have got to know some of the staff over time and they always give me a very warm welcome. However, it isn't just because I know them, I have witnessed the staff afford the same warmth of welcome to all guests.

As other reviews point out, it is well situated with other ameniies very close by and and excellent stop over if you are flying into or out off Manchester.

Keep up the good work!!

Ian and Anne G

Date of stay: January 2013
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank IanG761
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt S, Front Office Manager at Cheadle House, responded to this reviewResponded 26 January 2013

Dear Ian G,

Thank you for your highly praising comments regarding your stays at Cheadle House and in particular regarding all the staff that we have working here. We pride ourselves on a personal and attentive service and it is truly gratifying for everyone to have their hard work and dedication regarded so highly.

We look forward to welcoming you back to us again soon.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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