I've previously had fantastic experiences at De Vere hotels in Northumberland and Norfolk, so whilst I realise that this hotel is part of De Vere's budget 'Venues' chain I was expecting the quality of the hotel and level of service to be at least satisfactory however unfortunately my experience of Cheadle House was overwhelmingly negative.
The room we were allocated had a connecting door to another guest room. This didn't concern me at first, however as soon as our neighbours in the adjoining room arrived and turned on the TV I was awoken and kept awake for hours. This also happened on the following night although it wasn't the TV this time, it was the sound of the other guests sneezing throughout the night. The TV didn't sound as if it was at an unacceptably high volume, it was just that the noise traveled between the rooms so easily. Unless you're a family and actually require an adjoining room there is no way that the hotel should be allocating these rooms given how easily the noise travels, since you're kept awake with the slightest noise and the rooms offer absolutely zero privacy. If you can clearly tell what the other guests are watching on TV, then there is obviously an issue here.
The facilities in the room were adequate, fairly basic furniture, free WiFi was a plus, however over the course of our stay we found the room to be...I've previously had fantastic experiences at De Vere hotels in Northumberland and Norfolk, so whilst I realise that this hotel is part of De Vere's budget 'Venues' chain I was expecting the quality of the hotel and level of service to be at least satisfactory however unfortunately my experience of Cheadle House was overwhelmingly negative.
The room we were allocated had a connecting door to another guest room. This didn't concern me at first, however as soon as our neighbours in the adjoining room arrived and turned on the TV I was awoken and kept awake for hours. This also happened on the following night although it wasn't the TV this time, it was the sound of the other guests sneezing throughout the night. The TV didn't sound as if it was at an unacceptably high volume, it was just that the noise traveled between the rooms so easily. Unless you're a family and actually require an adjoining room there is no way that the hotel should be allocating these rooms given how easily the noise travels, since you're kept awake with the slightest noise and the rooms offer absolutely zero privacy. If you can clearly tell what the other guests are watching on TV, then there is obviously an issue here.
The facilities in the room were adequate, fairly basic furniture, free WiFi was a plus, however over the course of our stay we found the room to be very cold as it only had a small radiator that didn't seem large enough to heat a room of decent proportions. The mirror was mounted high up the wall so that you couldn't sit and dry/style your hair at the desk. There were a few stains on the carpet.
The beds in the room were two singles that zipped together which resulted in a very good size double however I found the beds to be too firm, resulting in a poor night sleep and significant discomfort. After the stay my back was in agony on our long drive home. Both my partner and I found the bedsheets to be very itchy and the following morning my partners eczema was particularly inflamed. Perhaps De Vere should review the quality of their linen cleaning to ensure that the cleaning products/methods used are suitable for guests with sensitive skin. The bed did also not align with the headboard, on top of which was a layer of dust.
As for the bathroom, it wasn't in the best of conditions. The floor and wall tiles were grotty, with a layer of yellow and black mould patches on and between the tiles. Given that the bathroom should be properly cleaned between guests this was disappointing, but not surprising given lack of adequate ventilation in the bathroom. The water pressure was very good although the water temperature did fluctuate erratically.
The corridors of the hotel constantly smelt like cheap air freshener. The hotel staff have probably become immune to the smell, but I would seriously suggest they review how they clean and freshen the corridor areas as it is really very pleasant.
In the mornings of our stay I mentioned the issues we were having to staff, particularly when checking out when I left feeling particularly aggrieved by the unapologetic attitude of the staff member on the Sunday morning who in reply to the unacceptable level of noise from the adjoining room said "oh. well. ok. the hotel has been full this weekend. There weren't any other rooms to put you in". I wasn't terribly impressed by any other interaction with the staff over the course of the stay, at check-in or when our room key-card stopped functioning and I had to get it reprogrammed.
I booked this hotel on a £10 per person deal via the De Vere website, so £40 in total for myself and my partner to stay for 2 nights (Fri-Sun), which initially would seem quite good value although I wish we'd splashed out more and stayed elsewhere. Cheadle House was more 'Tesco value' than 'Finest'. The hotels 'standard' pricing is slightly higher than this but I would feel truly sorry for anyone who pays any more than what we paid, it simply isn't worth it considering the lack of sleep alone.
The only positive aspects of the stay was the breakfast buffet which was very nice and the young male member of staff who chased me through the hotel after I had left my glasses on the breakfast table. This is the reason for giving an overall 'poor' rating, rather than 'terrible'.More
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