“A great family holiday, undoubtedly 4 star food and service, but 3 star...........”
A wonderful family holiday, undoubtedly 4 Star food and service but struggling to achieve 3 Stars in accommodation, pool temperature and bar service. We holidayed, 5-15 May 2012, all inclusive, 5 adults 2 children and an infant.
After a harrowing 2.5 hr transfer from Palma with Viajes Urbis we were deposited across the road from what could have been a clinic. There were very few drivers that knew where the Iberostar Alcudia Park was, the hotel sign was discreet and obscured by parked cars. The lobby was as plain as the edifices facia and the consistency of the night porters personality. The disappointment was to reach its summit as we opened the door to our tiny, dated, green apartment. The beds were uncomfortable, the storage and living space meagre.
However, as the sun rose the following day, the location and layout of the grounds were to quash any doubts we had. The pools (viewed on youtube a week previous) were situated between accommodation blocks leading up to a fantastic pool bar/restaurant that bridged onto the finest stretch of the 6 mile beach, from Can Picafort to Port d’Alcudia. An indoor pool and Spa were situated in this area. The outdoor pools were freezing; many people at this time of year preferred the beach. This really affected entertaining the children during the day as they wouldn’t go into the pool. My recommendation to Iberostar would be to, earn their 4 stars and heat the outdoor pool, in the early season.
The restaurant served 3 superb feasts a day, staffed by polite and patient waiters. The only slight to any dining experience were a couple of rude German guests that believed a buggy should not be brought to meals, but that’s all part of the holiday experience. The front of house staff and front desk staff were superb, the entertainment staff are unparalleled in 18 years of holidaying! I would implore you at this stage to take part in the entertainments, bingo was hilarious (I’m a 35 yr old rugby player).
The all-inclusive tariff included cocktails and beer that was not offered on tap, such as San Miguel; two types of ice-creams were on offer at the pool bar all day. Coffee, wine, water and soft drinks were all self-serve, both at the pool bar and restaurant; the hotel bar is waited and served. I have holidayed with Gruphotel in Mallorca before now, and spent a fortune on cocktails. Iberostar, in my opinion, have the advantage in their tariffs for all inclusive. However, I did detect a note of distain in some of the older male bar staff when serving all-inclusive guests, compared to fee paying guests.
Mini Club was expertly conducted by the girls from the entertainments staff. It ran 2 sessions a day for 4-7 yr olds and a mini-disco from 2000-2100 every night. The external entertainments were hit and miss and the hotel could benefit with a dimmer switch in the main bar at night.
In conclusion, a perfectly located hotel for a quieter family holiday, on a heavenly stretch of beach with great staff; port d’Alcudia on the doorstep. If they renovated the accommodation and heated the outdoor pool, we would return; If not it’s back to Gruphotel for us!
Is doesn't matter if you go for pool view, or car park, we did both, the rooms are all poor. Sav...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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We are delighted to read that you felt welcome in our Iberostar. We are very sorry to hear that we could not fulfill your expectations of a four star hotel.
We have renewed this year diferent hotel services and facilities. We continue working to make all our guests feel welcome. Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guest. We will certainly take into our consideration and we will do our utmost to improve these points.
We would also like to thank you for sharing your observations with us as this gives us the opportunity to make improvements and thus offer all our guests better service, which ultimately is the goal of Iberostar.
We assure you that we will continue working to improve your next experience with us if you would like to visit us again.
Online Reputation Manager
Iberostar Hotels & Resorts
This response is the subjective opinion of the management representative and not of TripAdvisor LLC