The recently refurbished hotel has comfortable rooms with good facilities and is ideally placed for exploring the Lakes. A warm welcome, log fires, a friendly bar, good food and helpful staff enhanced my stay. Recommended.

This hotel has changed hands and is not what it used to be. Gone is the lovely friendly welcome that walkers used to get. Gone also is the lovely Claife Crier Bar, named after the local legend about a ghost who haunts the nearby Claife Heights. Where the bar once stood there is now a collection of manky old chairs and sofas that look like they came out of a skip. We were given a very good breakfast but staff attitudes were most unwelcoming : (

Poor customer service! I purchased a KGB voucher on the 8th Jan., which offered me a two night Lake District break at the Cuckoo Brow Inn. As it states in the fine print I called the inn to make a reservation for the 24th and 25th Feb. I was told that there was no one available on reservations and they offered to call me back the following morning. The following morning came and went so I called again in the afternoon only to be told there was no one available again from reservations but they would get them to call me back in "5 mins". No one called back so I decided to email instead explaining politely the number of times I'd tried but been unsuccessful. I asked the question again regarding possible availability. Once again I didn't get a reply to my email. I called again almost 1 day later after sending the email and 2 days of attempting to speak with reservations. I asked to speak to the manager and he said I was speaking to him. He said his name was Chris (according to previous reviews his name is Dan - he may be new or is Dan using a pseudonym!). I asked if he'd received my email to which he replied he'd been off for 2 days and only in for the last few hours. I explained that I was trying to book a weekend. He said they had sold over 300 vouchers and there was no chance of a weekend up to the vouchers expiry date at the end of June but a Sun and Mon might be OK. His couldn't care less attitude was appalling and he showed no customer service skills what so ever. It came across as though they couldn't cope with the influx of requests due to the vast number of vouchers being sold. He said they didn't even have some one specific on reservations because they were so small so I wonder why I was fobbed off each time I asked to speak to them. I fully understand the fine print of KGB deals and a mid week break will have to suffice however this has left a bitter taste and I am left questioning do I really want to stay there now anyway? If I don't its a total waste of money and the money spent could have been given to a far more deserving hotel/B&B in the Lakes instead.

Stayed for 2 nights, had a great time, staff were extremly helpfull and always pleasent.
Food was very nice very reasonably priced.
Was suprised that dogs were welcome but if i hadnt seen them id never of known as everywhere smelt fresh and was very clean.
Location was ideal, and he log fire was very welcoming.