This is the second time that I have been to this facility, the first been just after it open in 2010 for a quick chuckle around the track, This time I was part of a group doing an mini grand prix event. The facilities are very nice and the staff at the main reception were friendly and corteous, the manager in particular was willing to chat and discuss karting and business in general. The waiting area is comfortable with a good view of the track and does well to isolate you from the smell and noise going on - on track. The safety equipment provided was clean and suitable for the purpose. The safety video, although quite dry was informative and covered the main areas of risk well. The karts themselves are very good and seem to be well maintained, although like many karting centres, the tyres seems to be 'overused' (as an ex-karter I know when the dimples dissapear on the tyres, they are worn out). Unfortunately from then on, my experience was not so good. The layout of the track is very poor, the designer seems to have been more concerned with creating the longest indoor track in Scotland rather than designing a good track in the space available. Some of the barriers were being clipped constantly which lead to them moving and narrowing the track which made overtaking very difficult. Overtaking was almost impossible without the complete co-operation of the person you were trying to overtake and during the red mist of racing, that just isn't going to happen. The marshall paid little attention to the on-track antics and seem to have very little knowledge of karting and racing etiquette. Unfortunately the main reason for going to a venue like this, is to enjoy the karting experience and no matter how good the rest of the facilities are, if the karting isn't good, it isn't a good experience. Hopefully they can alter the track and give the track marshalls some additional training and make this centre one of the best as I think it could be.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 March 2012
Report response as inappropriate
Both positives and negatives in your review, and we take these on board!
Glad to see you rated the facilities, and the staff on your first visit.
Obviously disappointed with the feedback regarding the track layout, it is always hard balancing the track layout for both experienced karters as well as 8 year old beginners, both have their own challenges! The track is designed to provide overtaking places (although it is easy for any experienced karter to block at indoor circuits), and we have improved the corner that was moving extensively (assuming it was at the top right hand side) - unfortunately for safety reasons the barriers need to move though!
We are about to redesign the track though and this should help alleviate some of the areas you highlight.
I have copied the your comments regarding marshal and they are under no illusion how unacceptable this sort of feedback is, obviously we have training programmes in place and these do include gaining experience of "racing situations" on track!
We try very hard to provide a first class, or 5 star, experience, but I fully appreciate we may not get it right every time! We do aim to learn from the feedback though!
Thanks for your comments, we hope you will come back and experience our modified track!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC