Stayed here recently for an overnight with 2 course dinner included. Some lovely touches; the handwritten note on arrival welcoming us with the plate of sweet treats, the nice quality bed linen and toiletries in the bathroom, nice bathrobes,good quality coffee maker in the room and the well thought out mini bar. Whilst we found the room a little dark and small, we were ok with this. Unfortunately though the rooms are not soundproofed and neither of us slept a wink the whole night we stayed there due to our neighbours snoring - he might as well have been in the room with us! When mentioned to the receptionist the next day there was a shrug and a "nothing can be done about that". Not really what you wawnt to hear when you have paid for a decent night's sleep - a simple I am sorry to hear that would be some start. However, our greatest criticism is reserved for our dining experience. Having decided to take a walk down Barna pier before dinner, we entered the bar/bistro via the main door and had to make our way through about 10 smokers convening at the door - awful start! Please get a decent smoking area or at least move the bins for the cigarettes away from the front door so as not to encourage people to smoke there. It is extremely offputting to walk through a veil of smoke and ash before you sit down to dinner. The bar/bistro was packed, no harm there, but all we could hear was the scream of small babies and toddlers throwing tantrums - this was 7pm in the evening and we were in the restaurant until after 8.30pm and it continued for the whole time we were there. It was impossible to talk or enjoy any kind of ambience with that going on. Surely, there should be a curfew that hour of the evening for babies and toddlers or at least an area reserved for those who left their own kids at home to enjoy a bit of peace and quiet? The food was reasonable but a very limited choice and I think it would be better to give people a credit amount to choose from the menu. For a place that prides itself on its wine list, I was a little taken aback to be told "red or white" when I asked what wine was available by the glass. We were actually quite shocked by the whole experience - we had really looked forward to our stay and had anticipated great things. Maybe it was a once off but the combination of events made us just want to leave as quickly as possible the next morning.
- Twelve Hotel Barna
- Twelve Hotel
