We stayed there for two nights recently and wont be returning ever. I asked specifically upon booking for a very quiet room as our son has autism so noise affects him. Well the room we were allocated had nothing but "thump thump thump" disco underneath on the Friday night of our stay and while two of our kids slept our son didnt. We complained to reception who said they would move us but we didnt fancy dragging kids out of bed so we had to stay up with our son until after midnight and the noise stopped.
The hotel was very quiet at buffet breakfast and we were practically the only guests there on our last morning. The gentleman on breakfast duty kept coming over clearing away our plates and we felt very uncomfortable indeed. At one stage I asked him was our table needed or something which he just replied "no" and kept taking bit and pieces with him. Now he should have checked with us before he cleared as it would have been basic curtesy. We ended up leaving the table as we were being watched like hawks and it just was so uncomfortable and unenjoyable. We asked for simple baked beans for our sons breakfast on the first say and they had run out.... Low and behold the next morning they had none either so little things like that can make all the difference especially to a child with special needs as they only eat set things.
There is so much choice out there at the moment that if a basic room request cant be met and customers are not allowed to dine at their leisure , then quite simply they wont be back.
- Hotel Raheen Woods
- Raheen Woods Athenry
