We are a party of 8 adults and 4 kids and book for a 3 nights/ 4days stay to avail of the free van service to and from resort (meet and send off). We made the required 50% cash deposit months in advance before our trip to the Philippines. We were originally book to stay at the Villa Vidas, a newer 3 room villa but was told the day before of our arrival by fast ferry from Cebu that the said villa was unavailable (it was occupied) and was offered the villa kiam instead, with the same rate if we only occupy 3 rooms out of 5 rooms. Since we have kids and seniors to consider, we decided to take all the 5 rooms at Villa Kiam.
First Day - The service to meet us at the seaport was superb with George as our driver, very hospitable and helpful. Settling after check in on the Villa was another story. We notice the following deficiency. The fridge was not working, depriving us the needed cold refreshments that we brought along because of the heat. The aircon unit and washroom of room no.3 was not working also, A/C makes a lot of noise and toilet bowl is clogged. Also some lights needs replacements. We brought all of this concern to the attention of the staff, who were very apologetic and made arrangements to provide us with needed coolers with ice, promise to have the fridge replace and to fix the A/C unit the next morning.
2nd, 3rd and 4th day - Overall, I would say that our extended family did enjoy their stay swimming in the pool and on the beach during low tide. Comment on the kiddie pool though, the metal railings is corroding and is not good for the kids to have a cut.
The staff service are exceptional and is worth mentioning and lastly when we paid our bill by credit card, we were charge an additional 4% of the total amount. We were not informed about this until we check out. I don't know if this the resort or bank policy? We would have preferred being told upfront about this.
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