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Hard Rock Cafe Restaurant Reviews, Macau

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Hard Rock Cafe

Rotunda do Istmo, City of Dreams, Cotai Strip, Macau, China
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Hard Rock Nachos (some issues, not yet to the HRC standard)
27 visitor photos
Ranked #73 of 262 restaurants in Macau
4.0 of 5 stars 21 Reviews
Cuisines: American
More restaurant details
Restaurant details
Good for: Bar Scene
Dining options: Breakfast/Brunch, After-hours
Description: Hard Rock Cafe is the only place in Macau to enjoy authentic American food with live music and precious rock ‘n’ roll memorabilia. Guests of Hard Rock Cafe Macau can enjoy fresh, high-quality American-style menu items as well as regional favorites. In addition to food, Hard Rock Cafe’s extensive, award-winning drink menu includes signature favorites, aromatic coffees and cocktails.
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21 reviews from our community

71% Recommend
    5
    10
    3
    3
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date Rating
Shenzhen, China
Senior Reviewer
10 reviews 10 reviews
4 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Hardrock cafe - making it hard to come back”
2 of 5 stars Reviewed 18 May 2013 NEW

Friendly staff, okay live music. Typical Hardrock style decoration. Food weak, burger pretty tasteless, fries fatty and too salty, Mojitos well done. If you have no other dining option which will not happen in Macau, just come for nachos and drinks.

Was this review helpful? Yes
See 3 more reviews by Jens-Martin F for Macau
Jaspal G, Assistant General Manager at Hard Rock Cafe, responded to this review
23 May 2013

Thanks a lot for taking your time to write this review and letting us know where we obviously have to direct some additional attention in our ongoing training. Terribly sorry for your less than perfect experience. We hope that this experience has not affected too much your passion for Hard Rock Cafe, and we look forward to welcoming you back... More

Brisbane, Australia
Contributor
20 reviews 20 reviews
4 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Fun night out”
4 of 5 stars Reviewed 24 March 2013

We went to the hard Rock Macau with our Adult children for dinner. We caught a taxi from the Venetian very cheap mode of transport in Macau. I had the Fitjitas which were tasty and filling, everyone else also enjoyed their meals. The night we were there there was a awesome band playing ( 2 girls 4 guys) sorry did... More

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See 2 more reviews by ddh04 for Macau
UrsoM, General Manager at Hard Rock Cafe, responded to this review
26 March 2013

Thanks a ton for your review and your compliments. We here at Hard Rock Cafe are dedicated to deliver to each and every of our guest the most memorable experience and beyond. I shall also forward your compliments to the band. They are "Goober Gun & the Bait" from the UK, with the boys who are the core of Goober... More

Hong Kong, null, Hong Kong
1 review
1 helpful vote 1 helpful vote
“It's not a Hard Rock Cafe”
2 of 5 stars Reviewed 18 March 2013

Had a late lunch there. Service was acceptable but the food was lousy. My black coffee was cool. The potato skin looked alright. But the bacon was not crispy. The potato was tasteless and the skin was soft. No regret if you missed this restaurant.

Was this review helpful? Yes 1
UrsoM, General Manager at Hard Rock Cafe, responded to this review
20 March 2013

Thanks for your frank input and I am really terribly sorry for your less than stellar experience at my Cafe.I can assure you that this definitely in not our usual standard and I am surprised that my team didn't catch that one. Please do not hesitate to hit me up on our facebook page or on hardrock.com, where my email... More

Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
“Not Your Typical Hard Rock Cafe”
2 of 5 stars Reviewed 2 January 2013

I'm a Hard Rock Cafe fan. I've been traveling the globe and went to most of the Hard Rock cafe but I'm sorry to say that Hard Rock Cafe Macau is the worst that I've ever been. I ordered the 10oz Legendary Burger at specifically said to cook the meat to medium. The burger came out with a BURNT meat.... More

Was this review helpful? Yes 1
UrsoM, General Manager at Hard Rock Cafe, responded to this review
4 January 2013

Thanks a lot for taking your time to write this review and letting us know where we obviously have to direct some additional attention in our ongoing training. Terribly sorry for your less than perfect experience, and taking it from your comment our Manager on Duty has addressed some of your concerns on the spot. We hope that this experience... More

Manila Philippines
Top Contributor
133 reviews 133 reviews
43 restaurant reviews
Reviews in 53 cities Reviews in 53 cities
98 helpful votes 98 helpful votes
“Typical good Hard Rock food and service”
4 of 5 stars Reviewed 25 December 2012

Went there to have pre theater snacks with my family . We ordered salad, nachos and sandwich . The presentation and taste of the food was basically the same that i had experienced in las vegas, makati, and prague . So I think they have a established a good quality control with all the other franchises that they used to... More

Was this review helpful? Yes
See 3 more reviews by doctorfoxtrot for Macau
UrsoM, General Manager at Hard Rock Cafe, responded to this review
27 December 2012

Thanks for your nice review and we are thrilled that you had a great time at our Cafe. We shall also forward your commendations to all our staff and your server in particular. A pity indeed you couldn't stay for our international band from the UK, they would have even further rocked your world. Thanking you once more and looking... More

Hong Kong, China
Top Contributor
1,819 reviews 1,819 reviews
665 restaurant reviews
Reviews in 110 cities Reviews in 110 cities
4,168 helpful votes 4,168 helpful votes
“Noticeable improvement on the Hard Rock nachos, huge portion served!”
3 of 5 stars Reviewed 20 November 2012

Made a return visit to the Hard Rock Cafe at the City of Dreams recently, ordering another round of Hard Rock Nachos to see if there was improvement upon what we tried here earlier in the year. Must admit the nachos were baked much better this time around and quite enjoyed. As mentioned, I ordered the Hard Rock Nachos (MOP127),... More

Was this review helpful? Yes
See 230 more reviews by BradJill for Macau
UrsoM, General Manager at Hard Rock Cafe, responded to this review
29 November 2012

Thanks a lot for the positive review and for your continuous patronage to our Cafe. We treasure all reviews positive and negative, as the enable us to further improve on our product and guest experience. Happy to hear that our training has shown its desired effects and will continue to maintain and even further enhance the quality and memories served... More

London, United Kingdom
Top Contributor
64 reviews 64 reviews
50 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“YES...”
3 of 5 stars Reviewed 5 October 2012

No way, they all look the same... Here the staff is friendly, cool, relax and always smilling. We loved it and spend more time or money (guess) in the shop... No way they asked me to pay for the avocado sauce not served with my crisps...Soon we will have to pay to get in...oups no! it was pretty empty... Cocktails... More

Was this review helpful? Yes 1
See 32 more reviews by Lucien M for Macau
UrsoM, General Manager at Hard Rock Cafe, responded to this review
7 October 2012

Sorry for our team apparently not having delivered a part of your order, and thanks for reaching out. We truly appreciate honest feedback, as it does not only allow us to measure how well we fare in our delivery of services and experiences, but to further improve and do better next time round. Keep them coming, and hopefully see you... More

Subic, Philippines
Top Contributor
110 reviews 110 reviews
24 restaurant reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
“same as all over”
4 of 5 stars Reviewed 26 September 2012

Went here as it was not open last time we where in Macau. Good service and I like the food, as the size is huge. This there was live music and it was okay

Was this review helpful? Yes
See 8 more reviews by kmittag for Macau
UrsoM, General Manager at Hard Rock Cafe, responded to this review
28 September 2012

Thanks for your passion and for your patronage. Glad to hear you had a good time and liked our food. Don't miss to give us a visit again next time around as our 'live' bands rotate regularly with our next act kicking off on October 2. They are a bit a more of a "traditional" rock band than our present... More

Senior Contributor
27 reviews 27 reviews
22 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Good food, good music”
4 of 5 stars Reviewed 11 September 2012

We had legendary 10oz burger which was so yummy and juicy and some fruity salad (can't remember the name) which contained dried cranberry, sliced apple, grilled chicken, avocado and orange served on a bed of fresh lettuce with with blue cheese dressing. The atmosphere, the music (they also had live music that played all kind of music from classic rock... More

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UrsoM, General Manager at Hard Rock Cafe, responded to this review
21 September 2012

Thank you so much for taking the time and write this nice review. Also happy to to know you guys enjoyed your time and our food. We here at Hard Rock Cafe Macau are committed to rock your world day in day out! More

Hong Kong, China
Senior Contributor
29 reviews 29 reviews
20 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Good burger.”
3 of 5 stars Reviewed 1 September 2012

Went for a quick bite before a show. The burger was very good, the chicken salad with blue cheese is good, but has too much blue cheese. I'd recommend asking for the cheese on the side so you add as much or as little as you'd like. We had a nice friendly server who was pretty good. My margarita was... More

Was this review helpful? Yes
See 2 more reviews by JPMKing for Macau
UrsoM, General Manager at Hard Rock Cafe, responded to this review
21 September 2012

Thank you so much for taking the time and writing this review. Also happy to to know you guys enjoyed your time and our food. For a more exiting drink experience, try out our Raz Rita or Exotic Rita, as indeed our standard Rita, whilst of course only prepared with premium ingredients, is pretty much a straight forward Margarita. Looking... More

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