Dear Guest, First and for most, we would like to thank you for your loyalty. As a frequent guest, we highly value your feedback. Thank you for taking the time to share all this information with the future guests of the Westminster Hotel. We appreciate your candid review. It is great to hear where we succeeded during your stays from our kind staff to our beautiful rooms. In regards to the “Not so good part”, I will share your very valuable comments with our Executive Team in order to assess and address the area where we fell short. We do our best to recognize our loyal guests by upgrading their rooms when it’s available. Please accept my apology if this was never done for you. I would appreciate if you contact me directly the next time you return so that I can personally take care of your accommodations. I can be reached at 973.548.0076 Once again, thank you for your thorough review. We hope to see you soon. Best Regards, Zohre Bingol Front Office Manager