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I've previously had fantastic experiences at De Vere hotels in Northumberland and Norfolk, so whilst I realise that this hotel is part of De Vere's budget 'Venues' chain I was expecting the quality of the hotel and level of service to be at least satisfactory however…
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Date of stay: January 2013
Response from Matt S, Front Office Manager at Cheadle House
Responded 14 Feb 2013
Dear amarshall1, Thank you for taking the time to feed back to us regarding your stay. We are all sincerely disappointed that you did not have a fantastic time with us. I have taken the liberty of sending you a private message so that we can work together to rectify the matters you have raised and work on a satisfactory resolution to your issues. All your feedback has been passed to the relevant department managers and will be investigated throuroughly. We are sorry you had cause for concern and will happily do all we can to resolve matters thoroughly for you. I look forward to hearing from you soon. Kind Regards