The hotel and facilities were okay, food wasn't good and we had a couple things stolen from our room. To be generous, I will start with the good. The location is good, not too far from the airport and Puerto Vallarta. It has a nice stretch of beach and decent layout with pools and other amenities. I found the staff... More

Let me start by saying that you should be aware that this is not a 5 star hotel. As long as you go there knowing that, you should be ok. We are use to going to Dreams, Majestic, and Real resorts and this is NOT anything like them. (I am not sure sure if this is the same as all... More

We had no complaints about this Hotel, it was great for the price and the food was excellent. However, seems like there was an inside job going on with breaking into the rooms safes. We happened to be one of the victims. We stayed there from April 14-28th 2013. We had left a considerable amount of cash in our room... More

My husband and 4 kids stayed at this hotel from May 3 - 10, 2013 and overall had a very good experience. I must admit that it would not be a 5 star hotel by North American standards, but to be fair we did not pay a 5 star fee to stay there. Overall this is what we thought: Rooms... More

The service is excellent, the price is right with almost everything include. The food is non stop and great entertainment. However there are a few negatives. Internet - they charge US $10 per day. It is free in the lobby for one 90 minute period. The connection instructions are so poorly written that you will need help from the receptionist.... More

First...I'll mention that on the RIU site they rank this hotel 5 stars...BIG JOKE! This is a 2-3 star hotel at best and I have to say that anyone who raves about this resort is truly missing out on some VERY good 5 star resorts - this does not compare!! I've been to many real 5 star resorts and this... More

We booked last minute, and with that you never know what you are getting, but we have stayed at a number of Riu hotels and never had a problem. This was no exception, the staff were great, service was great, and the buffets were wonderful. There was never a buffet that didn't cater to any and all tastes. Wonderful choices,... More

very nice hotel , great food .. the buffets are better than the ala cartes ,.. there were two pools akids pool then a pool where all the kids went, to the point u couldn't get a seat at the swim up bar ,kids had all the seats,, the staff for shows and activities were great ,, we had a... More

My husband and I just got back from spending two wonderful weeks at the Riu Jalisco. This was our third time staying at a Riu resort and as always we were not disappointed!! This resort is super clean and the staff are super friendly. We were treated like a king and queen there. We read a lot of reviews where... More