In a nutshell, just returned via Air Canada Vacations May 4, returned May 11 2013.
Air Canada check in and flight uneventful, arrived at night and hotel check fairly quick. I had e-mailed the resort requesting a specific room location and were pleased with the quick response. We were taken to our rooms fairly quickly and had enough time to...
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Dear guest, thank you very much for your review. Respect to the cockroaches you have mention, we work frequently in a fumigation program in all the hotel buildings and in other areas. As a tropical country, these situations can occur. Anyway, we are checking it personality. Sincerely, Jorge Calderín, Director
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Travelled on Sunwing on April 21-28th . Sunwing was fantastic!
Got to the resort at around midnight.. was handed an envelope with bracelets and a poorquality map of the resort. Was told to "go out there" , with a point, turn left to building # 9. Got to building # 9 in the dark. I requested 3 rooms on 2nd...
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Dear guest, thank you very much for your comment. We have analyzed their observations and I am really sorry for the inconvenience. We have always stood out as a landmark hotel in the region and will continue to work hard to maintain the level of excellence. Only specify that all guests who enter the country should do so with health...
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It's our 3rd trip to Cuba (Varadero, Cayo Coco and now Santa Maria) and Santa Maria is, by far, the best. We stayed from May 5 to May 12 and we enjoyed every minute of it. We were afraid that, at this time of the year, it would be too hot but the constant breeze/wind coming from the north made...
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Dear Guest, thank you very much for your comment. We are pleased to know that having a positive opinion of our installation and service. Thank you and best regards, Jorge Calderin, Director
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I'll start by saying that I have travelled extensively worldwide...but this was my first trip to Cuba. I have many friends and family who pre-warned me of the varied issues we could encounter on our vacation to Cuba. I suppose we prepared ourselves totally because we didn't have any issues aside from a few minute tummy issues that were easily...
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Dear Guest, thank you for your comments so positive, they always help us to improve. I hope you come back soon, I'm sure you will spend fantastic. Best regards, Jorge Calderín, Director
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We were at the resort April 28th to May 5th. I have been many places around the world including other Caribbean resorts, but this one tops all of them. The location is beautiful and far enough away from the busy cities, to have a relaxing vacation. The staff are amazing, constantly being kept busy, whether it's the gardeners, the housekeeping...
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This resort is fantastic and the service was exceptional. The staff are all very friendly will do whatever it takes to make your stay very enjoyable and relaxing. Our family of 7 were there for Christmas, 2012 and absolutely loved it. The rooms are amazing and brand new. Hot water 24/7. The bars and drinks are fantastic.
We travelled to Playa Cayo Santa Maria April 22nd – 29th this year. This was our tenth visit to Cuba and our second visit to this beautiful resort. In the year since our last visit they have added many new amenities for the guests comfort and convenience such as an ice-cream parlor which serves cones as well as frozen Nestle...
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Reviewed 25 January 2012
Dear Guest, it was a great pleasure to serve you personally, you are really a lovely family. Your comments on Trip Advisor fill us with satisfaction and encourage continuing to keep work very hard, trying to better satisfy our customers. Many thanks with all my heart and best regards, Jorge Calderín, Director
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Maybe it's my own fault, because my expectations were too high, but I actually wanted to leave early. The Air Canada Vacations rep was never to be found. We just got back yesterday. It was my first trip to Cuba and I heard/read the food was great and everything was so wonderful, hence my disappointment. AND I'm not one of...
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Dear Guest, we appreciate your comments because they always help to rectify our work. We are very sorry that the hotel did not meet your expectations. I'm sure we should help to make your holiday better getting you were satisfied as the rest of the customers. We are driving to resolve the deficiencies in no time. Best regards, Jorge Calderín,...
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We went to Playa Cayo, Santa Maria on April 6, 2013. Even if I tried to find a reason to complain I could not. The rooms were excellent, the food was great and the service was beyond my expectation. When we went to the beach, the guy working there was almost chasing us to find a beach chair for us,...
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Dear guest, thank you very much for the recognition of the service and work of our employees. For your next trip we will invite you to enjoy our repeaters dinner; then, you will have a chance to sing and dance with our management team. Best regards, Jorge Calderín, Director
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This was our third time to Cuba and second time to CSM, first time to PCSM. Therefore I knew what to expect. We stayed at PCSM the week of April 12th. The resort I must say is very good but of course like any place it has its pros and cons. I’ll start with the positives by saying that the...
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Dear Guest, thank you very much for your comment. We are motivated to be a most attractive hotel in the area and we will work to raise the level of excellence. During your next visit may consider new changes we are making in order to improve our service. Best regards, Jorge Calderín, Director
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