Only email correspondence is available to communicate your booking, queries or any other requests. Although I have not staying in yet, I am here to comment on pre-booking process before arriving to Macau only. Exchange of emails are pretty low to almost none. What I encountered was, they really did cancelled my booking for no reason by informing you "Sorry,... More

We, a family of five, stayed there for two separate nights on 23rd and 26th of April, and because Easter falls on 24th April, it was considered peak season in Macau and thus higher rates for the rooms. They do not have a single room for five occupancy. Therefore, we have no choice but to take two double rooms for... More

We booked two triple rooms and they were spacious! There was a room within the room. Coming from a Hong Kong hostel, we were pleasantly surprised and felt like we were staying at a real hotel. They had really comfy beds and free wifi. No frills. It was very basic. The receptionists didn't speak English but she could call someone... More

They don't change the sheets between guests, I know this because I saw them do 'housekeeping' each morning of my 3 night stay and they'd just fold up the blanket and fluff the pillows but leave all the covers the same. Disguisting. Also, and perhaps because of this, the rooms smell bad. My room smelled kind of like sweat or... More

The only advantage I can see in this hotel is that its near senado Square. This hotel doesn't look clean and its very old (quite smelly). The elevator is so small, though the room is very big. The receptionist is not accomodating, did not even help us with our luggage, The location of this hotel is very hard to find,... More

I booked this hotel after reading Tripadvisors review and indeed very good. The rooms are simple & yet big (we book 1 room with 3 beds & another room twin bed) and clean. TV has many channels, too! Lady Boss Ms Lee is a very nice & warm lady.She would answer to our many questions & queries patiently. The hotel... More

To put it simply, if you're looking for budget accommodation in Rua da Felicidade then stay here. We stumbled across this place by chance after not going through with our reservation we'd booked prior at the Sanva Hotel Ko Wa is a little more expensive than the budget hotel up the road, however what you get back is so much... More

the location is just a walking distance near to Senado Square and town area,quite a lot of restaurants and shops downstairs. You just can take a direct bus (number 3) to there from pier. Environment was old but pretty clean and neat and the ladyboss was very friendly. The only problem is they don't have own website to do online... More

I checked in at 3pm and the room wasn't ready. So I politely told the cleaner in case he missed it, and he barked at me saying he knew it wasn't cleaned yet and he will do it later. To my horror, when I got back to my room at 12 midnight, the litter was still there. There was some... More