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All 22 Broadbeach hotels

Jupiters Hotel & Casino Gold Coast

5.0 of 5
Cnr Gold Coast Highway & TE Peters Drive, Broadbeach, Queensland 4218, Australia
Hotel amenities
Jupiters Hotel & Casino Gold Coast
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72%
Ranked #11 of 22 hotels in Broadbeach
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513 reviews from our community

Traveller rating
    149
    219
    94
    25
    26
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Families
81
 
Couples
217
 
Solo
21
 
Business
109
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Brisbane, Australia
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 16 June 2013 NEW

We booked through another site. We were attending a show at the casino and decided to stay for the night. They contacted us and told us they had overbooked. They suggested we cancel our booking and attend another show on a different day. We declined and they suggested they put us in another hotel in the next suburb. We declined... More

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Australia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 11 June 2013

This is an OK hotel that try's. Nothing wrong with it, yet nothing spectacular about it either. The room is on the small side and the bathrooms are functional, although I would like a separate shower rather than one over the bath. For once a hotel that had the bed and pillows just about spot on. Nice firm pillows and... More

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Brisbane, Queensland, Australia
Contributor
17 reviews 17 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 10 June 2013

My children and I have used this hotel many times and our most recent visit was when we stayed overnight after we watched Jabbawockeez. You have to give yourself plenty of time to check in and out as the waiting period to do these things at this hotel is annoyingly long. The hotel and the restaurants are very busy most... More

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Jupiters, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
11 June 2013

Dear Karen T Thank you for taking the time to provide a review on your stay with us at Jupiters Hotel & Casino. Your feedback is extremely important to us and is an essential tool in ensuring we are not only able to meet but continually improve our service and overall customer experience. Again, thank you for providing your feedback... More

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 9 June 2013

Bed comfortable. Don't do ocean view rooms if u want a good nite sleep. Music or live show from downstairs too loud till after midnite even up 18th floor. Meals downstairs in restaurant long queue for dinner. Better off order room service.

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Jupiters, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
11 June 2013

Dear jennifer david m Thank you for coming to stay with us here at Jupters Hotel & Casino, and for posting your review on TripAdvisor on our Hotel. We are pleased you positively reviewed many aspects of your stay, I would also like to thank you for sharing some of the areas we need to improve upon. We look forward... More

1 review
1 of 5 stars Reviewed 5 June 2013 via mobile

seems they can't get tv to work in rooms yet can broadcast state of origin game. nothing but excuses seems the problem escalated each time I called. generally the rooms clean tidy but bathroom run down. sure better places to stay

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Jupiters, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
10 June 2013

Dear roger l Thank you for taking the time to post your review on TripAdvisor. I have discussed your review with the relevant Mangers and would like to share with you the following points: * The hotel room TV system is provided by an external vendor * The remainder of the porperty including Casino are on on a totally different... More

Cape Town Central, South Africa
Top Contributor
57 reviews 57 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 June 2013

The rooms are comfortable and I had a great view. Beds are some of the best I've slept in. Ask for a room with a view as some of our group had a view looking into a building. The conference facilities are excellent. Free 30 minutes wi-fi.... When are hotels going to start offering wi-fi as a standard inclusive service?... More

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Jupiters, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
11 June 2013

Dear Stephen C Thank you for taking the time to provide feedback on your recent visit to the Gold Coast and stay with us at Jupiters Hotel & Casino. It is always lovely to hear when our guests are happy and have had a great stay at our Hotel. We look forwarding to welcoming you back again one day soon... More

Surfers Paradise, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 June 2013

Went to the Food Fantasy buffet and it was very bad value for money. At $44.90 per head, the variety was limited, the roast meats were dry and fatty, roast Vegies were borderline, the whole experience was I enjoyable. Staff were bored and not interested, however the main concern is the lack of variety and poor quality food. They ar... More

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Jupiters, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
12 June 2013

Dear Donna C Thank you for taking the time to share your thoughts on your recent visit to Jupiters. I was concerned to hear that our usually high standards have not been met with regard to your experience at Food Fantasy and I sincerely apologise for your unsatisfactory experience with us. Whilst it is disheartening to receive this kind of... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 3 June 2013 via mobile

Stayed at jupiters for three days. The rooms were nice, however not being soundproof was not very appealing. Shower/bathtub has no shower screen but instead very outdated shower blinds. The food at the hotel was amazing, couldn't go passed it. Things that ruined our experience: Bar staff not clearing tables in the casino bar. We had to clear out own... More

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Jupiters, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
4 June 2013

Dear thebigEs Thank you for coming to stay with us here at Jupters Hotel & Casino, and for posting your review on TripAdvisor on our Hotel. I was concerned to hear that our usually high standards have not been met with regard to your experience with our staff and I sincerely apologise for your unsatisfactory experience with us. Whilst it... More

Geelong
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 June 2013

My wife and son joined me for a trip to Jupiters recently and we had a great experience with the hotel. The place was at full capacity and we were lucky enough to be upgraded to the executive floor. the views were amazing across Broadbeach, and the rooms were a generous size. the beds were very comfortable with great pillows.... More

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See 2 more reviews by divdogs for Broadbeach
Jupiters, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
4 June 2013

Dear divdogs Thank you for taking the time to provide feedback on your recent visit to the Gold Coast and stay with us at Jupiters Hotel & Casino. It is always lovely to hear when our guests are happy and have had a great stay at our Hotel and it is of course pleasing to hear that they would consider... More

Brisbane, Australia
Top Contributor
85 reviews 85 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 June 2013

We have stayed at this hotel many times, usually only overnight. This time we stayed for 3 nights and we were not disappointed. Our room was on the 14th floor with beautiful views of the hinterland (we usually get ocean views) and was quiet and very comfortable. The hotel has beautiful gardens a heated pool and well equippped gym. Guests... More

Was this review helpful? Yes
See 7 more reviews by Frank C for Broadbeach
Jupiters, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review
4 June 2013

Dear Frank C Thank you for choosing Jupiters Hotel & Casino for your return visit to the Coast, and for your five star review, this is so appreciated. We look forward with pleasure to your next visit. Kind regards Jan Kalendra Sales Manager - Leisure More

 
 
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Additional Information about Jupiters Hotel & Casino Gold Coast

Also Known As:
Jupiters Hotel And Casino Gold Coast
Conrad Hotel Jupiters
Conrad Broadbeach
Conrad Jupiters
Broadbeach Conrad
Jupiters Hotel & Casino Gold Coast Broadbeach, Australia
Address: Cnr Gold Coast Highway & TE Peters Drive, Broadbeach, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Broadbeach
#10 Luxury Hotels in Broadbeach
#11 Family Hotels in Broadbeach
Price Range: €€
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Positioned amongst seven stunning acres of landscaped gardens, Jupiters Hotel & Casino is ideally located on Broadbeach Island, just minutes from the heart of Broadbeach. Discover some of the world’s best beaches, only a short stroll or monorail ride away or revel in the nearby Pacific Fair and Oasis shopping centres. Alternatively, relax in 5 star luxury with Jupiters’ award-winning pool and spa, or for a touch of indulgence, a massage or treatment at the beauty salon. Offering a range of first class entertainment, including 7 restaurants, 8 bars, a stage show spectacular and the never ending excitement of the casino, Jupiters combines world-class facilities and 24-hour entertainment with the luxury of an international hotel. 592 luxurious suites provide sweeping views of the Pacific Ocean and Gold Coast Hinterland. Executive rooms offer exclusive lounge privileges, while select indulgent suites and penthouses provide expansive sun terraces. With so much under the one roof, what will you get up to ?**Please note the swimming pool will be closed between Monday 01 July –Thursday 11 July 2013 inclusive for maintenace, during this time the pool will undergo a full maintenance overhaul/ refurbishment** ... more   less 
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