Matala Bay looked like a good hotel at least according to the information we got in the travel agency. From outside it really looked good and also the lobby looked new (after construction). The hotel was clean. However, the swimming pool was not very clean - we didin´t see anyone to clean it during all our stay (10 days) -... More

pretty quiet and well located hotel. forget good greek food: same poor choice everyday. forget daily room service and bathroom comforts: clean towels once in a week. forget nice welcome and tolerance: management do not understand what hospitality is. really a pity such a structure is not improved by a reasonably professional staff.

Very harsh welcome. The owner knocking at the door inviting us to leave the room. The reservation by Expedia already charged on my credit card was not received by the Hotel. They refused to check by phone with Expedia saying that my evidence was not their problem. I had to call myself and check thair problem. The hotel eventually called... More

I booked the hotel on an internet booking site that I have used in the past. Mataly Bay listed itself as a 3 star hotel and and the photos looked nice so we went ahead and booked it. When we arrived we were given a key to a room that no one in their right mind would consider 3 star.... More

We stayed in the above hotel recently. Whilst it is a reasonable hotel I feel that as English tourists we felt we were, at times and by certain staff members, discriminated against and were in the minority. The younger bar staff appeared to have no command of the English language when we were trying to order drinks or food yet... More

Chose hotel because reviews were good but things have changed. Rooms were not that clean unless crushed mosquitoes all over the walls and cockroaches don't bother you. Though rooms have been renovated, bathrooms need A LOT of work. There was also a strange odor coming from either the a/c or the bathroom; not sure. I should also add that new... More

We picked Matala Bay due to the good reviews and price for half board. The rooms themselves were very nice and clean and well equipped and included safe, fridg, tv and a/c included. Staff was nice and friendly. They spoke English and German and maybe more. The shower was bad due to some weird unusable shower curtain. If they would... More

My partner and I have recently returned from a holiday in Crete where we stayed at the Matala Bay Hotel on a half board basis. This is a simple hotel, but is excellent value for money. The hotel is extremely clean and the rooms are comfortable. The management and staff are very friendly and very helpful. The food is fairly... More