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Matala Bay Hotel

2.0 of 5
Matala, Matala, Crete 70200, Greece
Hotel amenities
Matala Bay Hotel
Ranked #13 of 18 hotels in Matala
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35 reviews from our community

    Trip type
Traveller rating
    4
    12
    9
    7
    3
Date Rating
Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 15 October 2012

Truly disappointing.. There's no hospitality, there's no cleanless, no food we could consume, no management, no concept at all and most tragic - there's no Crete as we were dreaming about. Should be impossible at such a terrific spot to happen place like this but there it is!

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Pilsen
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 15 September 2012

Matala Bay looked like a good hotel at least according to the information we got in the travel agency. From outside it really looked good and also the lobby looked new (after construction). The hotel was clean. However, the swimming pool was not very clean - we didin´t see anyone to clean it during all our stay (10 days) -... More

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parma
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 11 August 2011

pretty quiet and well located hotel. forget good greek food: same poor choice everyday. forget daily room service and bathroom comforts: clean towels once in a week. forget nice welcome and tolerance: management do not understand what hospitality is. really a pity such a structure is not improved by a reasonably professional staff.

Was this review helpful? Yes 4

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18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 5 August 2011 via mobile

Very harsh welcome. The owner knocking at the door inviting us to leave the room. The reservation by Expedia already charged on my credit card was not received by the Hotel. They refused to check by phone with Expedia saying that my evidence was not their problem. I had to call myself and check thair problem. The hotel eventually called... More

Was this review helpful? Yes 1
Paris, France
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 9 June 2011

I booked the hotel on an internet booking site that I have used in the past. Mataly Bay listed itself as a 3 star hotel and and the photos looked nice so we went ahead and booked it. When we arrived we were given a key to a room that no one in their right mind would consider 3 star.... More

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Essex, Vermont
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 September 2010

We stayed in the above hotel recently. Whilst it is a reasonable hotel I feel that as English tourists we felt we were, at times and by certain staff members, discriminated against and were in the minority. The younger bar staff appeared to have no command of the English language when we were trying to order drinks or food yet... More

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Greece
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 30 August 2009

Chose hotel because reviews were good but things have changed. Rooms were not that clean unless crushed mosquitoes all over the walls and cockroaches don't bother you. Though rooms have been renovated, bathrooms need A LOT of work. There was also a strange odor coming from either the a/c or the bathroom; not sure. I should also add that new... More

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Arad, Israel
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 2 July 2008

We picked Matala Bay due to the good reviews and price for half board. The rooms themselves were very nice and clean and well equipped and included safe, fridg, tv and a/c included. Staff was nice and friendly. They spoke English and German and maybe more. The shower was bad due to some weird unusable shower curtain. If they would... More

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Cheshire
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 18 June 2007

My partner and I have recently returned from a holiday in Crete where we stayed at the Matala Bay Hotel on a half board basis. This is a simple hotel, but is excellent value for money. The hotel is extremely clean and the rooms are comfortable. The management and staff are very friendly and very helpful. The food is fairly... More

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An Expedia Traveller
5 of 5 stars Reviewed 9 May 2013
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Additional Information about Matala Bay Hotel

Also Known As:
Matala Bay Hotel Crete
Address: Matala, Matala, Crete 70200, Greece
Region: Greece > Crete > Heraklion Prefecture > Matala
Amenities:
Bar/Lounge Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #13 of 18 hotels in Matala
Price Range:
Hotel Class:2 star (2*)
Reservation Options:
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