The previous reviewer has highlighted the 'irritations' which I share (lack of porter, difficult to find your way around) but it is a very good, clean hotel. On arrival (3.00pm) our room wasn't ready, OK, no big deal, went for a drink but then, because there is no porter service and we weren't provided with a map, along with the... More

This hotel has a lot of strengths and few negatives. As other reviews have said it is very clean, the staff are very helpful without being intrusive. I had a minor mishap which was dealt with in a very professional manner which impressed me. The food is varied and the pancakes are as amazing as others have said! It is... More

I have reviewed a couple of hotels in the past but this review has been the most difficult to complete. For example I have had the curser hovering above the 3 and 4 ratings several times, but in the end taking everything into account I feel that 3 would probably be doing the hotel an injustice. I will start at... More

Just belatedly getting round to posting a comment. Visited in late November for the second time and emailed in advance to ask for a room in Block C facing the ocean.On arrival was told we had been upgraded free of charge to a Junior suite in Block D because there were no rooms available in Block C. The suite was... More

This was my second visit and the hotel still has the same high standards. On arrival as I was quite poorly the lovely receptionist on duty went out of her way to make sure check- in was quick, she arranged porterage of luggage and even accompaned us to our room. All staff at this hotel are friendly and helpful, the... More

We booked this holiday via Thomas Cook for my 'special' birthday. We emailed the hotel a few weeks earlier to ask for a nice room with sea view as it was my birthday. On arrival in the room we found that they had left a bottle of champagne and 2 glasses! On my actual birthday, a few days later, they... More

We have been going to Sandos Papagayo Arena for the past 3 New Years (and have booked up for next New Year also!) I have written a review for the hotel previously, but wanted a more up-to-date take on it. We holidayed as a family within a larger group of friends and family and it honestly feels so special to... More

We usually travel to this hotel as a large family unit taking 2-3 rooms, this time me and husband travelled there for 4 nights relaxing getaway... that is exactly what we got as we expected. We had emailed the hotel in advance with a few requests and as usuall they were brilliant and we were supplied with everything we asked... More

Booked this hotel as a last minute break to escape the bad weather at the New Year. I was a little bit worried after reading mixed reviews but have to say I was very pleasantly surprised with what I found. The hotel is set at the end of the promenade from Playa Blanca and it is a very enjoyable stroll... More