Stayed at the El San Juan for 5 days and was pleasantly surprised. I had read mixed reviews concerning the service and room conditions and found both to be very good. Service was very good, all employees went out of their way to be friendly and to attend to my needs. Room was very nice, not luxurious but clean and... More

We had a great time, beautiful room, service was great, pools very nice, hope to return next year. More

The El San Juan is a gorgeous hotel. The pools are beautiful and it's setting right on the beach is beyond compare. My husband and I actually got married here and it was gorgeous. The lobby is beautiful as well, the multiple bars and sitting areas are wonderfully designed. The only bad thing that I can say is that our... More

This is probably the most overrated hotel I've ever stayed by. On first glance, it looks luxurious and trendy. But ten minutes after I entered my room, I was already on the phone with housekeeping to sweep the floor. Here's the breakdown: PROS: 1. The lobby is the most happening lobby that I've seen in a long time....many many many... More

Stayed here with spouse for one night post cruise. Lovely lobby area with several restaurants on ground floor (all expensive as per most hotel restaurants). Attached to "La Galleria" which is a small shopping mall which contains a Starbucks, a couple of restaurants and stores, maybe a dozen merchants in total. Our room had a king size bed with a... More

I had a horrible experience at El San Juan. At first glance, the hotel looks like a nice place with stylish decor and really cool pool area, but they don't know anything about providing good service and the rooms are dirty. The bathroom had mold on the walls both in the bathroom and a patch outside of the bathroom because... More

I will say the service... was great at this hotel! The hotel was very nice overall.. The Tower rooms, have been remodeled, and are very nice! There are several good restaurants in the hotel. The lobby bar is a nice place to relax and have a drink. The pool and beach areas are very nicely kept, and are beautiful. The... More

Staff was friendly and helpful, the rooms where clean and in nice condition. All in all it's an OK place to stay. We where staying overnight before a cruise, got up went to breakfast. Figure we would have the buffet, no listed prices and shame on me I didn't ask but $25 per person for an omlet and pastries -... More

The pros are the pools, the nightclub, and the restaurants the only con are the rooms. They are so unattractive they take away from the rest of the stay. The decor in the guest rooms is cold and dingy, the showers are small and moldy (with a really awkward shower head) and the white pillows on the couches should be... More