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All 14 Carolina hotels »

El San Juan Resort & Casino

4.0 of 5
6063 Isla Verde Avenue, Carolina 00979, Puerto Rico
Hotel amenities
Special offer
Puerto Rico Getaway
Ranked #6 of 14 hotels in Carolina
4.0 of 5 stars 204 Reviews
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204 reviews from our community

What travellers say about this hotel
  • Very nice(36)
  • Resort fee(22)
  • Live music(14)
  • Night club(14)
  • Room service(12)
  • Hot tub(11)
  • Grocery store(9)
  • Good time(9)
  • Other review(8)
  • CUSTOMER SERVICE(8)
Traveller rating
    73
    61
    38
    17
    15
Only show reviews for Family (40) | Couples (86) | Business (19)
Date Rating
tripsaway
nyc
Senior Reviewer
7 reviews
8 helpful votes
4 of 5 stars Reviewed 10 February 2012 NEW

The hotel is 'tired' and really needs a face lift. Rooms overlooking the pool (6th floor and up) have a pleasant view but need updating. The room itself is nothing to write home about. The bathroom is tiny and the shower needs to be redone. The room was very clean and all requests were quickly fulfilled by housekeeping. The bed... More

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Neil P
Exeter, New Hampshire
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 10 February 2012 NEW

Stayed at the El San Juan for 5 days and was pleasantly surprised. I had read mixed reviews concerning the service and room conditions and found both to be very good. Service was very good, all employees went out of their way to be friendly and to attend to my needs. Room was very nice, not luxurious but clean and... More

Was this review helpful? Yes
tara m
pawcatuck
1 review
5 of 5 stars Reviewed 9 February 2012 NEW

We had a great time, beautiful room, service was great, pools very nice, hope to return next year. More

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kdistasio26
West Orange, New Jersey
Contributor
16 reviews
8 helpful votes
4 of 5 stars Reviewed 9 February 2012 NEW

The El San Juan is a gorgeous hotel. The pools are beautiful and it's setting right on the beach is beyond compare. My husband and I actually got married here and it was gorgeous. The lobby is beautiful as well, the multiple bars and sitting areas are wonderfully designed. The only bad thing that I can say is that our... More

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Happyatdisney
NYC
Contributor
16 reviews
29 helpful votes
3 of 5 stars Reviewed 8 February 2012 NEW

This is probably the most overrated hotel I've ever stayed by. On first glance, it looks luxurious and trendy. But ten minutes after I entered my room, I was already on the phone with housekeeping to sweep the floor. Here's the breakdown: PROS: 1. The lobby is the most happening lobby that I've seen in a long time....many many many... More

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Susan Wilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review
9 February 2012

I would like to thank you for taking the time to write this review and sharing your comments. We extend our upmost apologies for not meeting your expectations, Our management team is constantly looking for ways to improve services and facility for all of our repeat guests, as well as future, potential guests. I thank you again, your feedback will... More

Travellingsoulottawa
Canada
Senior Contributor
23 reviews
7 helpful votes
4 of 5 stars Reviewed 8 February 2012 NEW

Stayed here with spouse for one night post cruise. Lovely lobby area with several restaurants on ground floor (all expensive as per most hotel restaurants). Attached to "La Galleria" which is a small shopping mall which contains a Starbucks, a couple of restaurants and stores, maybe a dozen merchants in total. Our room had a king size bed with a... More

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Susan Wilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review
9 February 2012

Thank you for selecting the El San Juan Resort & Casino for your post cruise stay and for sharing your review. We appreciate you taking the time, and I will share your comments with our management team. Comments are vital to our operation and we react in addressing feedback, again thank you. The Resort is renown for our vibrant nightlife,... More

Pamma76
Redondo Beach, CA
Senior Reviewer
7 reviews
7 helpful votes
1 of 5 stars Reviewed 8 February 2012 NEW
2
people found this review helpful

I had a horrible experience at El San Juan. At first glance, the hotel looks like a nice place with stylish decor and really cool pool area, but they don't know anything about providing good service and the rooms are dirty. The bathroom had mold on the walls both in the bathroom and a patch outside of the bathroom because... More

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Susan Wilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review
9 February 2012

Thank you for your review and for taking your time to share your comments. We are constantly looking for ways to improve our services and areas of opportunity. Please contact me at your earliest convenience, I would be most appreciative in any further detail so we can address immediately. Our ultimate goal is for you to be satisfied and certainly... More

TexasTravelChic
Texas
Senior Contributor
35 reviews
12 helpful votes
4 of 5 stars Reviewed 7 February 2012 NEW
1
person found this review helpful

I will say the service... was great at this hotel! The hotel was very nice overall.. The Tower rooms, have been remodeled, and are very nice! There are several good restaurants in the hotel. The lobby bar is a nice place to relax and have a drink. The pool and beach areas are very nicely kept, and are beautiful. The... More

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DrF111111
Philadelphia, Pennsylvania
Reviewer
3 reviews
3 of 5 stars Reviewed 7 February 2012 NEW

Staff was friendly and helpful, the rooms where clean and in nice condition. All in all it's an OK place to stay. We where staying overnight before a cruise, got up went to breakfast. Figure we would have the buffet, no listed prices and shame on me I didn't ask but $25 per person for an omlet and pastries -... More

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keldes
Delaware
Senior Contributor
37 reviews
15 helpful votes
3 of 5 stars Reviewed 6 February 2012 NEW

The pros are the pools, the nightclub, and the restaurants the only con are the rooms. They are so unattractive they take away from the rest of the stay. The decor in the guest rooms is cold and dingy, the showers are small and moldy (with a really awkward shower head) and the white pillows on the couches should be... More

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El San Juan Resort & Casino Also Known As

  • El San Juan
  • El San Juan Hotel
  • The Waldorf Astoria Collection
  • El San Juan Hotel Casino
  • The Waldorf Astoria Collection Carolina
  • El San Juan Hotel Puerto Rico
Address: 6063 Isla Verde Avenue, Carolina 00979, Puerto Rico

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