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All 14 Carolina hotels »

Embassy Suites San Juan Hotel & Casino

3.5 of 5
8000 Tartak St., Carolina 00979, Puerto Rico
Hotel amenities
Ranked #5 of 14 hotels in Carolina
4.0 of 5 stars 433 Reviews
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433 reviews from our community

What travellers say about this hotel
  • Very nice(19)
  • Pool area(19)
  • Happy Hour(12)
  • Grocery store(10)
  • Breakfast buffet(9)
  • Outback steakhouse(9)
  • Isla Verde(8)
  • Free drink(8)
  • Cab ride(7)
  • Hot tub(7)
Traveller rating
    143
    178
    63
    36
    13
Only show reviews for Family (144) | Couples (100) | Business (37)
Date Rating
karen p
pittsburgh
Reviewer
5 reviews
2 helpful votes
4 of 5 stars Reviewed 9 February 2012 NEW
1
person found this review helpful

For the most part the hotel was nice. The suite was clean and roomy. There were a couple of minor issues with it. First, there was no exhaust fan in the bathroom and after any shower or bath, the whole suite got a bit steamy. Second, there was no towel bar or rack so trying to dry a towel for... More

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Bobbareeno
Warner Robins GA
Senior Reviewer
10 reviews
3 helpful votes
5 of 5 stars Reviewed 9 February 2012 NEW

I stayed here for ten nights total while on business in San Juan. I found the property to be very clean and well kept. Onsite parking was in a parking deck adjacent to the hotel. There was a daily fee for parking. The front desk personnel were always very friendly and very eager to help with any situation. I had... More

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Porter93
Chico, CA
Contributor
14 reviews
4 helpful votes
3 of 5 stars Reviewed 9 February 2012 NEW

I have stayed here many times, pre and post cruises. Unfortunately, the property is deteriorating. Strange little bugs in the coffee pot area. Tired mattresses. Peeling wallpaper, scratched showers, worn carpet, dirty spots on carpet, foggy windows from broken seals. I was in four different rooms this past month. All have the same review. Staff is nice to work with,... More

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k B
Cincinnati
1 review
2 of 5 stars Reviewed 8 February 2012 NEW

Hotel and especially the room showing its age. Refrigerator broken, furniture worn and frayed. Concierge gave incorrect information several times. Many tables always dirty in lounge, bar and open areas when open. Female servers obviouly catered to the hunky guys and left the rest of the customers to fend on their own. I have stayed at many nicer places for... More

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HeleneDC
DC
Contributor
15 reviews
4 helpful votes
4 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

The special $159 weekend rate made this a great place to start our PR vacation with multiple family members. Saved money with two rooms in each suite, the good breakfast (although staff seemed overwhelmed keeping up with the number of people eating breakfast), and the location near a supermarket let us stock up on supplies and snacks. - nice beach... More

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Matt_Raines
Maplewood, New Jersey
Senior Reviewer
6 reviews
3 helpful votes
4 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

The hotel was in pretty good shape, the lobby was well kept and had some beautiful fish tanks to admire when you walk in. Didn't spend too much time in the casino but the staff was helpful there and throughout the hotel. The manager's reception in the evening was fantastic! The drinks were *strong* and they had popcorn and chips... More

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nktz
usa
Senior Reviewer
8 reviews
3 helpful votes
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

Nice, clean well kept hotel with central location. Beautiful lobby area, helpful staff, nice suites. Near bus line to old San Juan, near airport, close walk to beach, grocery stores etc. More

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Alstu18
Highland Park, New Jersey
1 review
1 helpful vote
4 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

We just got back from a one week stay at the hotel for our family of two adults and 3 children. The pool area was very nice and the kids had a blast. The hotel is right by the airport so you may hear the occasional plane overhead and also some traffic from a nearby highway as you lounge at... More

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Sindbad2007
The Nutmeg State
Senior Reviewer
8 reviews
3 helpful votes
4 of 5 stars Reviewed 26 January 2012

On vacation Jan 23 - 27, 2011. Hotel is kind tucked in between the highway exists just off Isla Verde Street. Very visible from the highway and the major street "Isla Verde". Big entrence and grand foyer/reception area. Casino kind small but I guess it fits the bill if you are a gambler. Walking distnce from the famous Intercontinental and... More

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princesskatesmum
St. Catharines, Canada
2 reviews
4 of 5 stars Reviewed 21 January 2012

We stayed at this hotel for 3 nights precruise. We really enjoyed it and will rebook for next year. The breakfast was very good however it was long to wait for omeletes/eggs Happy hour was great a nice time to relax Great service at the beach The rooms are a little dated but clean Overall we were very happy with... More

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embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review
24 January 2012

Dear princesskatesmum: Thank you for taking the time to review our hotel, we appreciate your feedback. We are glad you enjoyed your experience. We hope to welcome you back soon! Sincerely, Aixa Berrios More

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Embassy Suites San Juan Hotel & Casino Also Known As

  • Embassy Suite San Juan Puerto Rico
  • Embassy Suites Carolina
  • Carolina Embassy Suites
  • Embassy Suites San Juan
  • Embassy Suite San Juan
  • Embassy San Juan
Address: 8000 Tartak St., Carolina 00979, Puerto Rico

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Embassy Suites San Juan Hotel & Casino
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