We took a recent trip without the kids for 5 days. We booked everything and then started reading some of the negative reviews on trip advisor and started getting a bit worried. First if you are traveling with kids, some guy complained about $20 kids pasta meal. We looked at all but one of the menues in the hotel. None... More

We stayed here in February 2012 on the club level. Form the moment we checked in to the moment we check out, we were treated as treasured guest. Each request was met with "My Pleasure." The grounds of the hotel are spotless, well manicured and continously cleaned. We played tennis and took tennis lessons - our pro Kamil was very... More

Stopped at the Ritz-San Juan on way through to Anguilla. Excellent hotel... Great sushi chef at dinner in the center lounge with nice weekend entertainment. Can't say enough about the great service on the club level (can't imagine not staying at this level)..and especially folks like Giovanni in the Club Lounge Only a short trip from the airport, but you'd... More

The Ritz was recommended to us by our neighbor, who has been there several times in the past. It is very clean. Its is very quiet, especially at the pool. Its close to the airport but not so close that you smell jet fumes like some places. The service is what you would expect from a Ritz. My only complaints... More

We stayed at the Ritz Carlton, San Juan in September 2011. The hotel is just what you expect from a Caribbean hotel. Open spaces, extremely friendly employees, and of course delicious mojitos. The hotel is geared more towards adults I think. The pool was perfect and I recommend that you rent a cabana since the sun is pretty intense in... More

After spending time on the water and some little Islands, getting back to the Ritz was a welcomed event. The hotel is modern, well kept and has a fabulous pool/ocean play area. For the gamblers, the Casino is very nice....not cheesy like many hotel operations. This Ritz mirrors the many other Ritz hotels we've had the pleasure of staying at... More

I've learned to take some reviews and understand not everyone is easy to please. I came to the Ritz on a Business/Pleasure trip and I was pleasantly surprised. I come to PR every year and stay at other resorts but this was the best in terms of in San Juan. Pros: -Excellent Location - $20 cab ride to Old San... More

Upon arrival we were greeted by Yarisa who was fabulous, amazing, sweet and delightful. She was so apologetic when our room request couldn't not be accommodated until the following night, she was the best. The hotel was luxurious, clean, and very accommodating. The food was great. Our beach lunches were delicious, but the best meal was at Il Mulino. It... More

I recently stayed at the Ritz-Carlton in San Juan and have to say that visiting over 10 Ritz-Carltons, this one does not live up to its name. Their service is terrible. I pulled up and there were no bellman to help with my luggage or the door, the maid walked in on me without knocking, the poolboys were nowhere to... More