I was one of a group of twelve staying at the hotel. First I want to say that the manager 'Cohen' and Italian waiter 'Antonia' were stars and super friendly and helpful, and the hotel was nice. So why am I only giving 2 stars.?? The owner a man called 'Tony' a non existent host who never bothered to speak... More

I cant say enough about this brilliant hotel. Just returned from a week skiing 3rd-10th March 2012. Booked through Crystal/Thomson's Airways. Short transfer from innsbruck into Neustift. Greeted by the staff and in perfect time for dinner. The food was fantastic (the chef was Stewart-a fellow Scot) Breakfast and dinner all faultless. The waitress staff were all very very nice... More

We had a brief stay at this hotel, but have to say it was excellent, the staff were extremely helpful and the owner was full of information regarding the area. He certainly came across as the perfect host. the hotel location is perfect for the area, 100m from the ski lift, 100m from the bus to Stubai and a short... More

Just returned from Neustift after a weeks stay at the Victoria. The last review is definately a true reflection of our experience at this lovely hotel. We arrived after the restaurant had finished serving and were asked to go straight to the dining room. The food was excellent and we were still given a choice of main course even though... More

Have just returned from a week long stay at this wonderful family run and operated hotel. If you are looking for a relaxing holiday with wonderful, friendly and helpful staff this is the place to stay. The owners are around and about at all times, including their lovely dog Luna who can often be found asleep in the lift! The... More

Super location away from main road but opposite Elfer lifts and bus for glacier leaves from almost outside. This bus is nearly always empty and is a better option than the one from the main road, also only a short walk from the hotel. The hotel is extremely friendly and has a nice spa area with a large hydrotherapy pool... More

Just returned from this hotel after a long weekend skiing and it was brilliant but before I tell you about that.... let me tell you how this hotel helped us when we got caught up in the whole flight ban due to volcanic ash thing. This hotel has staff that go beyond the call of duty....Natalie in particular...she explored alternative... More

Excellent hospitality, friendly and happy staff, very comfortable rooms, great for winter or summer, lovely views, the most amazing food imaginable, excellent service... our stay could not have been any better