We, a familiy of 4 with teenager children had booked 2 rooms for 2 nights confirmed, but after the first night we were supposed to move into one room, because the hotel was overbooked.
After long discussions on the phone, we received our money back, and could move out.
Breakfast was not the best.
The personel was very helpful and...
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We were certainly not overbooked.
The family asked for a family room for 4 people and that is what I arranged for them.
Initially they booked through a German agency but cancelled that booking and booked directly through the hotel to take advantage of special prices. Then they changed the booking from three people to 4 (2 adults and 2...
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