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Occidental Papagayo - Adults Only

255 Blvd. Playa Hermosa 800 Metros al Norte 48-5000, 50503 Costa Rica
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Traveller (5626)
360
Panoramas (45)
Pool & Beach (1048)
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About

#3 of 6 all-inclusives in Gulf of Papagayo
Location
Cleanliness
Service
Value
Travellers' Choice
Overlooking Culebra Bay, this upscale adults-only, all-inclusive resort is 17 km from Papagayo Golf & Country Club. Polished rooms with traditional wood furnishings include Wi-Fi (fee), flat-screen TVs and minibars, plus terraces or balconies. Some rooms have bay views; suites add living areas and whirlpool tubs. In-room dining is offered in upgraded quarters. Amenities include 4 international restaurants and 4 bars, plus a lagoon-style outdoor pool, a private beach and a fitness center. A spa offers open-air massages. Scuba diving, kayaking, cycling and guided tours are available.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Archery
Airport transportation
Secured parking
Internet
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Bicycle rental
Tennis court
Aerobics
Bicycle tours
Billiards
Entertainment staff
Table tennis
Board games / puzzles
Nightclub / DJ
Car hire
Taxi service
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Adults only
24-hour security
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Telephone
Minibar
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Romantic
Languages Spoken
English, Spanish
7,230Reviews627Q+A100Room tips

Reviews
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Cory S wrote a review Yesterday
3 contributions
+1
Just returned from a week here on 3/18/24. The hotel was beautiful and staff was very nice and helpful with all our questions. Met a lot of other fun guest at the bar and disco room…karaoke nights were a blast. We had a rental so drove to destinations during the day and missed the daytime activities. I would definitely stay here again! Only gripe is low water pressure in the shower but it wasn’t an issue.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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sbflnc3 wrote a review 17 Mar
1 contribution
The staff was very nice, but the lack of communication and collaboration among them made it difficult to get easy requests fulfilled. The rooms definitely need to be updated, but they were clean for the most part. Unfortunately, although there was a lot of food, I found it not to be very good. The company in the lobby that planned the excursions was terrific with explanations of daily trips, times, and all the details to make sure we picked the right trip to suit our interests. Well run company with great guides, and good to have it so accessible. We had a nice time, but if you are fussy about attention to details and want "good" (tasty) food (which I understand is subjective,) this may not be the place for you. The guests we met had the same general complaints regarding saltiness and being overcooked.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2024
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded yesterday
Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guest's expectations and your comments will help our teams reaching that goal. We appreciate your comments regarding the rooms, as the hotel is operational year round we operate a schedule of programmed maintenance as soon as rooms become available. We currently have a brigade of maintenance technicians revising and servicing the AC Units and plumbing in order to ensure they are in optimum working order. We will make sure that the procedure is being reinforced . We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Raúl Arranz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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coopstigger wrote a review 16 Mar
Shirley14 contributions8 helpful votes
I’ve stayed in Barcelo resorts but this one definitely was not as good.. had a bunch of problems.. no hot water for 2 days, cold food at buffe every day,no electric in 1/2 bathroom.. thousand ants shooting out of hot tub jets.. and we stayed in the premium master suite .. did like usage of golf cart ..pool was nice housekeeping was the best.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded yesterday
Dear Donna C Our guest's comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guest's stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced, for a future occasion, please do not hesitate to contact the réception desk for anything you may need, the team will do its utmost to find an immediate solution for you. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Raúl Arranz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John R wrote a review 15 Mar
Glasgow, United Kingdom37 contributions13 helpful votes
The hotel is stunning and very picturesque. It is a little on the tired side and is in need of an upgrade as soon as possible. The staff are excellent, the food is ok, cleanliness is as it should be but our bathroom was a major let down, room 127. The bath had a shower over it, which was good because the bath was cracked, badly marked and had a repair at the plug hole, which was very obvious. Also no plug for aforementioned bath. The bath area had been painted black on the walls and it did nothing to enhance the experience. We had access to the Premium bar, which was great as the drinks in the normal bar were a major let down unless you were drinking cocktails. Pool areas, especially the wet pool with swim up bar were great, with plenty of sun beds.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Try and get walk in shower.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 4 days ago
Dear John Firstly we thank you for making our Occidental Papagayo your choice hotel for a second visit to Costa Rica, although we regret that we fell a little short of your expectations this time around. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . On the other hand we thank you for pointing out the kindness and enthusiasm of our staff and food and drinks quality, therefore we will make sure to take your comments into account to improve in this aspect of our services. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Raúl Arranz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mls18001 wrote a review 14 Mar
2 contributions1 helpful vote
Excellent service and friendly staff especially Louis at the front desk he is an absolute gem. Really enjoyed our stay. Beach was great pool not busy which was really nice. Clean rooms. Again the service was amazing
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 4 days ago
Dear Guest We would like to thank you for the praising review you shared following your recent visit to Occidental Papagayo hotel and are delighted to read that we were able to match your expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them, specially Louis and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cruiser693757 wrote a review 14 Mar
11 contributions9 helpful votes
food is horrendous bars terrible ,staff indifferent no management seen in 9 days no response to problem.people complain about stairs but you can see that before you book so that is on me but be aware this is a Cuba level resort food garbage no water pressure no hot water no one cares you will eat somewhere right after you get off the plane,cuba not great but its half the price off this resort
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 4 days ago
Dear Guest We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló XXX hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. We thank you very much for pointing out the location of the hotel as we would like to remind all future guests to have a look at the pictures of the resort so they can appreciate the topography of the area. That way there are no surprises when they arrive. The views of the bay and Papagayo Peninsula are well worth it and for the comfort of all our guests, we do offer the service of the shuttle service for anyone who wants to avoid the stairs or does not wish to walk. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind regards, Raúl Arranz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tracy E wrote a review 14 Mar
Saskatoon, Canada11 contributions8 helpful votes
+1
We travelled as a foursome to the Occidental Papagayo for two weeks at the end of February. I had done a lot of reading on Trip Advisor prior to going so we all had a pretty good idea of what to expect. The hotel is a beautiful example of colonial architecture with rich dark wood everywhere. We arrived at 0830 in the morning from an overnight flight. We knew our rooms would not be ready until later in the day so we packed our carry on suitcases to get us through the day. As expected, we got into our rooms around 4 pm that afternoon. We had a premium level suite. It was sufficient for our needs but as has been noted by many, it was dated. Our room was kept clean and towels and linens changed regularity. We did tip our cleaning staff every day…about $4-5. There are a lot of steps in this resort. For us, it was not an issue but for those with mobility issues, it is likely not the best choice. There are shuttles that run regularly if you phone the front desk and request that service. One thing of note that we really can’t comment much on was that we heard repeatedly from others and staff that since Barcelo hotels took it over, the Occidental has gone down in service and quality. We have nothing to compare it to but when you hear it from staff and guests that have been there previously, it makes one think that there may be something to it. The food in the main buffet is certainly not a North American 5 star restaurant, but then I wouldn’t have expected it. For a Central American country, it was good, hot and fresh. I would consider it a 3 star by North American standards. We never went hungry and always found something to our liking. We sampled lots of traditional dishes that were offered and some regular things like steak, spaghetti, and chicken wings (which were huge by our standards…and excellent). We tried all three specialty restaurants. The Grill and the Italian were far better than the Oriental. Being premium package guests, we had access to the premium lounge which we enjoyed for playing cards and after dinner drinks. We found the choices of drinks and the wines with dinner to be acceptable. The in room bar fridge was stocked daily but was extremely limited. Two cans of beer, a coke, a Fresca, and two bottles of water. A nice touch was the bottle of champagne in our fridge when we arrived. We took it to a specialty restaurant which the staff was more than happy to serve to us. I had done a lot research on tours prior to going. We used On the Beach tours which has a permanent desk right in the lobby. JJ was excellent. We went to Nicaragua, on a rainforest/waterfall walk, a jungle river cruise and a day at Cocoa Beach. The tours were exactly as advertised. We all felt they were good value for money. We went down to the ocean several days. Be advised that it is quite a walk but there is a good path to follow. The beach is pretty but few people were actually ever in the water. We tried to go kayaking with the hotel at least twice but never got to go because the wind came up. For the safety of their guests, there is no kayaking when it is windy. If you want to try going, be sure to book the 0900 time slot. It is the best chance to avoid the wind. I had a massage on the beach. It was well worth the $40USD for an hour massage. Overall, we had a fantastic time in this beautiful country. The people were all so friendly, even when there was a language barrier. We would like to come back to Costa Rica in the future but would probably go to the Puntarenas area to see something different.
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Date of stay: February 2024
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Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 4 days ago
Dear Tracye Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Raúl Arranz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JohnE225WQ wrote a review 14 Mar
Vernon, Canada1 contribution
Carlos Luis Recepcion is very good! Always made time for Sir John, accommodated our requests and treated us with respect. On the Beach tours were fantastic! They packed in a lot of info about the Costa Rican people, their culture and nature - Very, very interesting! The weather was hot, just how we like it! All the staff at OPAO were very courteous and helpful. For first time visitors, we absolutely loved it! We'll be back! Thank you for your kind and generous hospitality and sharing your lovely resort with us.
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Review collected in partnership with this hotel
Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 4 days ago
Dear John Firstly we would like to thank you for the lovely review you shared following your recent visit to Occidental Papagayo hotel and are delighted to read that we were able to match your holiday expectations. We would like to thank you for your kind words towards our staff, especially regarding the réception. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Raúl Arranz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mike R wrote a review 13 Mar
Vancouver, Canada5 contributions15 helpful votes
Hotel was ok not 5 star for sure. Buffet was not great but not bad. Access to our room was very steep also be careful walking on cobblestones can trip due to them using a vehicle for shuttle should be golf cart would save the wear and Tear on the roadway. Decent check in . Tours were awesome if you go ask for JJ he will guide you to the right tour for you. Rooms could use a bit of upgrading but still decent don’t go looking for a party place here as it is more laid back which for us was nice. The cleaning staff did a good job of keeping the room clean with what they have to work with. If you like lots of stairs and uneven steep path ways to your room then this is the place but if you do not I would shop around.
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Date of stay: March 2024
Value
Location
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Trip type: Travelled as a couple
Room Tip: Get in shape before you go lots of hill to climb to get to your room if your up around 16,14,15...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 5 days ago
Dear James Firstly we thank you for making our Occidental Papagayo your choice hotel for visit to Costa Rica, although we regret that we fell a little short of your expectations this time around. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Raúl Arranz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Billy G wrote a review 11 Mar
Seminole, Oklahoma4 contributions4 helpful votes
Check-in was extremely slow. The girl at the front desk took our passports and disappeared for about 15 minutes. After we finally got checked in, we were driven to our room in an old smoky diesel van. Our room was all the way at the back of the property, in building 16. This is a very dated property, and is in desperate need of a remodel. As soon as we entered the room, we quickly noticed two problems: the air conditioner wasn’t cooling the room at all, and there was no hot water in the sink or shower. We called the front desk, and they said they would send someone. They never did. When we got ready to go to bed, we noticed that the curtains did not close all the way. My wife got a clothes hanger out of the closet, & secured the curtains closed with the clamps on the hangar. The next day, I called again to have someone check on the malfunctioning air conditioner and the non-existent hot water. I called 4 times altogether, and the water issue was never resolved until I insisted that they move us to a different room. We asked multiple guests if their rooms had hot water, and the answers ranged from “sometimes we do” to “it hasn’t worked since we arrived”. As soon as I asked to speak to a manager, two maintenance men knocked on the door and asked to check the water. They never did get the air conditioner working. We just sweated it out the whole stay. The food in the buffet was the same every night, and there weren’t many choices at all. We ate at the Italian restaurant one night, and it was worse than the buffet. All in all, this is an old, dated resort in desperate need of a remodel. The all-inclusive package is definitely not worth the price. All the liquor is cheap, generic brands. And the only beer available is the local Imperial beer, which is served in tiny 4-ounce plastic cups. The pools were full of drunk locals wearing red wristbands (day passes sold to non-guests) which were different than the RFID tags that the hotel guests were wearing. The locals congregate in large groups at the bars and on the sidewalks. They are always in the way, and they refuse to move for anyone until they need another beverage. I would definitely pass on this resort if I had it to do over. Just not a good experience at all. My wife and I have been traveling for 25+ years, and this was easily the worst resort experience we’ve ever had.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Raúl Arranz Medrano, General Manager at Occidental Papagayo - Adults Only
Responded 1 week ago
Dear Billy We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, for a future occasion, please do not hesitate to contact the réception desk for anything you may need, the team will do its utmost to find an immediate solution for you. We also offer a different International “theme” every night in our main Buffet in order to enhance our guest`s dining experience, apart of our A la Carte restaurants. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Papagayo will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Raúl Arranz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€152 - €454 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand papagayo hotel gulf of papagayo, occidental grand papagayo gulf of, occidental grand papagayo costa rica, grande papagayo costa rica, grand papagayo liberia
FORMERLY KNOWN AS
Occidental Grand Papagayo by Barceló
LOCATION
Costa RicaProvince of GuanacasteGulf of Papagayo
NUMBER OF ROOMS
163
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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OCCIDENTAL PAPAGAYO - ADULTS ONLY - UPDATED 2024 All-inclusive Resort Reviews & Price Comparison (Costa Rica/Gulf of Papagayo) - Tripadvisor

Frequently Asked Questions about Occidental Papagayo - Adults Only
Which popular attractions are close to Occidental Papagayo - Adults Only?
Nearby attractions include Playa Hermosa (1.2 km), Playas del coco (5.0 km), and The Monkey Farm (7.9 km).
What are some of the property amenities at Occidental Papagayo - Adults Only?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Occidental Papagayo - Adults Only?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Papagayo - Adults Only?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Occidental Papagayo - Adults Only?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Occidental Papagayo - Adults Only?
Conveniently located restaurants include Guayoyo Coffee House, Numu Taproom & Bistro By Chef Nicolas Devenelle, and Johann Bistro.
Are there opportunities to exercise at Occidental Papagayo - Adults Only?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Occidental Papagayo - Adults Only have airport transportation?
Yes, Occidental Papagayo - Adults Only offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Occidental Papagayo - Adults Only located near the city centre?
Yes, it is 0.5 km away from the centre of Gulf of Papagayo.
Does Occidental Papagayo - Adults Only offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Occidental Papagayo - Adults Only?
The staff speaks multiple languages, including English and Spanish.