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Sheraton Princess Kaiulani

3.0 of 5
120 Kaiulani Avenue, Honolulu, Oahu, HI 96815 (Waikiki)
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Sheraton Princess Kaiulani
Ranked #58 of 82 hotels in Honolulu
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1,750 reviews from our community

Traveller rating
    282
    722
    469
    186
    90
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Families
440
 
Couples
624
 
Solo
112
 
Business
99
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Waianae, Hawaii
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

So I purchased a hotel voucher for 3 nights & 4 days high Ocean view room. It was a absolute B E A U T I FUL view! clean, comfortable room. The hotel's location is it the heart ( middle) of Waikiki. I enjoyed mt stay with my family. Staff was awesome & on top of things. we didn't dine... More

Was this review helpful? Yes 1
See 5 more reviews by fomailala for Honolulu
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 15 May 2013 NEW

One of the best view of Sheraton of all. We got a room that is located up high (dont remember the floor #) but we could totally see both the ocean and city lights. No better location than this hotel, next to the market and shops. The room was a little old-looking but clean. Balcony on the room was great... More

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1 review
4 of 5 stars Reviewed 13 May 2013 NEW via mobile

For the price this hotel was great. Staff was friendly and rooms were clean. We chose this hotel based on a friend who frequently travels to Oahu and she said it was a nice hotel. We picked a room with a pool view and was greatly surprised with the pool view and a partial ocean view as well. Loved the... More

Was this review helpful? Yes 1
New Brunswick
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 12 May 2013 NEW

The lobby was nice, check in was fast, staff very friendly. Room was in desperate need of updating. The air conditioning unit was from 1960. No setting other than on and off. And absolutely filthy, the rust had rust on it. The toilet was an industrial toilet, when you flushed, it was so loud. Tiles were very dated in the... More

Was this review helpful? Yes 1
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review
14 May 2013

Aloha Maureen-Steve and thank you for taking the time to review our hotel. We regret to learn that your room did not meet your expectations and we apologize for this. We'll send you a direct message asking for the room number so that our maintenance team can follow up on the reported AC unit. We apologize that our current dining... More

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Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 9 May 2013

This hotel seems a bit outdated however the lobby and rooms were very clean. The check-in line was a bit long when we arrived as they could have had more staff assisting with guest check in. There were had plenty of wifi stations for guest to use. Our room was close to the elevators which you could hear late at... More

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See 3 more reviews by M H for Honolulu
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review
13 May 2013

Aloha M H and thank you for taking the time to review our hotel. Congratulations on your recent nuptials and thank you for letting the Sheraton Princess Kaiulani be part of this very special time in your life. We apologize for the wait you experienced at check-in and appreciate your honest feedback regarding this experience. We're pleased to learn that... More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 8 May 2013

check in was a nightmare, staff pleasant but had to fight for a decent room even though all that we were shown were small rooms But what the heck, you wont be indoors much and the pool area is an oasis from the excitement going on right outside your front door. the hotels location is perfect and not expensive, but... More

Was this review helpful? Yes
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review
13 May 2013

Aloha Jeremy W and thank you for taking the time to review our hotel. We regret to learn the check-in experience did not meet your expectations and we apologize for this inconvenience. We're happy to learn that you enjoyed our convenient location and appreciate your kind words regarding our staff. Mahalo again for your honest feedback. Aloha. More

Sydney, Australia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 7 May 2013

we stayed on the 20th floor and you could tell when you stepped out of the lift that this was an old hotel, walking down the wide corridoors the door jams had all been patched up after years of having bags knocked against them, so when we entered the room we were not surprised that it was probably 10 years... More

Was this review helpful? Yes 1
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review
9 May 2013

Aloha brucee41 and thank you for taking the time to review our hotel. We regret to learn that your recent stay with us did not meet your expectations. We'd like to follow up on the issues you experienced with your room and will send a direct message requesting for the room number. We apologize that you experienced such inconveniences during... More

Prince George, Canada
2 reviews
4 of 5 stars Reviewed 7 May 2013 via mobile

enjoyed our stay..would have loved to eat at the resteraunt..but too expensive..the atmosphere was beautiful...centrally located..lots of things to see on the street..the ocean is right across the street..the trolleys.were very.convenient for shopping..very friendly.staff..

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sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review
9 May 2013

Aloha Serendipitea06 and mahalo for taking the time to review our hotel. We're happy to learn that you enjoyed your stay with us and apologize that our dining options did not meet your needs. We hope that our convenient location in the heart of Waikiki made it easy for you to find alternative dining options and appreciate your honest feedback.... More

burlington
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 7 May 2013

This hotel is great for location. just walk across the road. Hotel is very tired - needs a great deal of upgrading Is used by a large number of tour companies Pool is small Bar is small Staff is very friendly

Was this review helpful? Yes
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review
9 May 2013

Aloha donnaburlington and thank you for taking a moment to review our hotel. We're happy to learn that you enjoyed our convenient location, but regret to learn that our decor, etc. did not meet your expectations. Please know that we value your feedback and and have shared this with our management team. Mahalo. More

Fremont, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 May 2013

The Hotel had many Hawaiian functions going on and encouraged guest participation. Lei making, Hula dancing, etc. Just across the street from Waikiki Beach. Walking distance to just about everything here. Big Celebration (much like food/art festivals in California) at the park by the Zoo. The room left much to be desired. Adequate.

Was this review helpful? Yes
sheratonpk, Online Marketing & PR Coordinator at Sheraton Princess Kaiulani, responded to this review
6 May 2013

Aloha pajoan and thank you for taking a moment to review our hotel. We're happy to learn that you enjoyed our May Day celebration and activities. We apologize that our rooms did not meet your expectations, but appreciate your honest feedback. Thank you again for your time. Aloha. More

 
 
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Additional Information about Sheraton Princess Kaiulani

Also Known As:
Sheraton Princess Kaiulani Hotel Honolulu
Sheraton Hotel Honolulu
Sheraton Princess
Sheraton Hotel Princess Kaiulani
Princess Kaiulani Hotel
Sheraton Honolulu
Honolulu Sheraton
Sheraton Princess Kaiulani Hotel
Sheraton Princess Kaiulani Hawaii/Honolulu
Address: 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Family Hotels in Honolulu
Price Range: €€€
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Luxurious Sheraton Princess Kaiulani is near Waikiki Beach and downtown Honolulu. Our hotel has Creation, a dinner show; cultural activities; and 11,500 sq ft of event space for weddings or meetings. ... more   less 
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Sheraton Princess Kaiulani
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