The customer service from The Royal Hawaiian is top of the line, 5-star, and unparalleled!!! Here is the best part, I myself was not even a guest at the hotel! This is the reason why I say this....
My mom was on a 18 day, birthday trip to Australia and the Royal Hawaiian was part of a 3 day stop...
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I am a frequent visitor to the Hawaiian Islands. I typically stay in private residence with family or friends. However, I have always been a fan of the historic Royal Hawaiian in Waikiki. Right in the heart of Waikiki, it is an oasis in an otherwise chaotic area of the island. The service is excellent there and I believe that...
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What a place to arrive at....from the courtyard at the front...with that huge banyan tree and the views from every room in the hotel that face the beach.....this is THE PLACE to holiday. I loved the staff, the cozy poolside, the food and the linens....pink bathrobes and banana bread fresh from the kitchen each morning! I dream of my next...
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I am a traveller with very discriminating taste. I'm not sure what other reviewers were expecting in Hawaii or in a historic hotel. Frankly I can not see how it is possible for anyone to complain about this property and its staff.
I stayed there during the Pro Bowl as did a number of players. While other hotels were a...
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Thank you so much for sharing such wonderful feedback about your visit to our Pink Palace. Your compliments made our team smile this morning in our Operations Meeting, and we want you to know how much we appreciate the time you took to write such a lovely review.
It is our daily mission to provide the best service available to...
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After staying at the Westin Moana Surfrider twice, and having stayed at both the St Regis Kauai and Rome, we were expecting something grand from the Royal Hawaiian. What a disappointment it was! We had two rooms - our daughters were placed in a room with a view of a wall - seriously - a wall about one metre from...
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Aloha and thank you for choosing our resort for your most recent stay in Waikiki. We are sorry to hear that you left disappointed. We have a great variety of guestroom types, all offering different layouts, sizes and views, due to the historic nature of the building, and the historic section does not have balconies because in 1927 when the...
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Loved the history and the ambiance of this hotel. We initially booked a room in the tower building but were very disappointed. The room and balcony were tiny, the air-conditioning wouldn't work with the balcony door open, there were no bathrobes in the room and had to wait for over an hour to have any sent up, coffee pot was...
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Mahalo nui loa for your wonderful comments about our historic resort. We are so pleased to hear how much you loved the views from the Tower guestroom, and found the Historic guestrooms to be so spacious and charming. We are also delighted that you experienced our in-room Azure menu, and found it to be so fantastic.
We have noted your...
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Just came back from my vacation in Honolulu last week. We stayed @Royal Hawaiian for 5 nights. I have stayed at this hotel in the past but this time I was VERY VERY disappointed--specially the customer service . The customer service Rep(her name is Melani)'s service at front desk is worse than fast food drive thru.
It was around 9:00am...
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Mahalo 32655Sunshine for sharing you concerns with us - we appreciate the knowledge and are sorry to hear about your most uncharacteristic Royal experience. Knowing Melani and her genuine aloha spirit, it is certainly not typical or acceptable, and we sincerely apologize for the check-out you received. We take our service levels very seriously and have informed management, who will...
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We just stayed one night (21Jan) at the hotel, used Travelocity points for their cheapest room. For being Starwood's highest class hotel I was expecting all rooms to be good, even the lowest end.
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The bad:
- No balcony in room. In fact only in the new section did I see any balconies. From outside of hotel it looks...
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Mahalo for visiting us and for sharing your feedback. We are thrilled that you enjoyed the classic charm of our resort, our many relaxation areas, and our grand arrival experience. We also appreciate your mention of our prime beach location and the various complimentary amenities we provide to our guests.
We are sorry to hear however, that you were disappointed...
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I waited a long time to finally visit this famous hotel that was built in 1927. It truly is a grandeur place! You must take the free tour from Pamela because she adds history and excitement as you walk leisurely around the hallways and get to hear firsthand how it has withstood time. This "pink" hotel also is surrounded by...
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Thank you ever so much for sharing that our resort is a grandeur place - we are delighted that you share our love of history and mahalo for mentioning that our excellent Concierge, Pamela, led such an exciting tour. She was so happy to hear that when we shared your kind words with her. We are also pleased to hear...
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From the tranquility you feel when your car turns into the tree lined driveway from the busy main shopping drag of Waikiki, to the view you have of Diamond Head from your small balcony -- this place is great.
Maybe it's because I like the color pink or maybe I just like to be in a super nice resort, but...
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Aloha Southerntraveler1989 and thank you for taking the time to write such a thorough review of your recent stay with us at The Royal Hawaiian, a Luxury Collection Resort.
We so enjoyed your description of our grand entryway and your touching story about the thoughtfulness of our valet staff providing a lei for your trip to Pearl Harbor Memorial -...
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