This hotel is just not representative of the chain. The building is older and the rooms show it. There was a rip in seat of the little couch in our room, the toilet was so old there were scratches in it from the scrub brush and the towels were frayed to the point that they had fringe on them. I... More

Stayed for two nights. I had read the other reviews, so I expected the room to be small. It was, but with good furniture selection and arrangement, it could have been much better. The TV sitting on the dresser is unnecessary for a flat-screen. Hang it on the wall, get a dresser with shallower drawers, and you'll open up some... More

We arrived feeling a bit under the weather. Being able to park by the door helped. I was looking forward to swimming but found the pool situation to be a bit odd at best. On such a cold night the air temperature of the room was just too chilly althought the water temperature seemed okay. Being able to swim outside... More

Very nice stay at Holiday Inn Express, Flagstaff. Felt welcome at check-in. Hotel and room were very clean and up to date. Very good hot breakfast. Will stay there again when we are in the area.We experienced none of the things some bad reviews spoke of.

Rooms look updated, new stone countertops, showers and floors. Average room furnishings with a mini fridge included. Beds and pillows are firm but we slept comfortably. Housekeeping got the big things right but we were greeted by a few surprises in hidden spots. There was trash hiding behind curtains in the corner of the rooms and behind the bed. Nothing... More

I'd read the reviews of this hotel before we booked it and I decided that the good ones outweighed the bad ones. I was right! We had none of the hot water or climate control problems that were reported in other reviews. Yes, the room decor is a little outdated, but ours was quiet and comfortable. The hotel was very... More

We planned a ski trip for a couple of days and decided on the Holiday Inn at Flagstaff. It is an older hotel but the room was clean and spacious, and had a great view of the mountain. The hot breakfast had many choices and plenty of fresh fruit as well. The staff was gracious and helpful, even got tips... More

Had a quick jaunt up north to play in the snow with the kiddos. STELLAR customer service, really clean and quite place. Some reviews were on the negative side so I was apprehensive when I got here but had a terrific stay. Loved the pool area super cool set up. I was greeted as a rewards member and my family... More

Took the family on a quick trip up north to play in the snow and was not disappointed. There were a few high school groups staying here so I expected loud hallways etc but I slept like a baby. The room was clean and spacious. My family was very happy with the accommodation since last week we stayed at a... More