The hotel shows its age a bit but the rooms were clean and comffortable. Large flatscreen TVs in both the sitting area and bedroom. The staff was extremely friendly and helpful. The morning kitchen staff was quick with refills and cleanup and the chef was friendly and very efficient. The bar tender in the lounge was very friendly and accommodating.... More

We love the free happy hour and breakfasts offered by embassy suites. It was cold when we visited but we still enjoyed the hot tub admits the flurries. How fun! The only down side I think is the decor could use a n update. More

We drove for over 16 hours from California before we stopped at Embassy Suites in Flagstaff for the night. The staff was VERY courteous, helpful, and made sure we had everything we needed for our stay. It was a little pricer than what we were looking for, but OH MY GOD it was completely worth it. The room was gorgeous,... More

As usual, the service, staff and facilities are always improving. It was nice to see new carpeting being installed, without shutting down. The staff was right on top of their game. Jen, the Front Office Manager while training Daniel, greeting me by name, made my day by making me feel on top of my game. Evening reception and breakfast crew... More

Their idea of a hot breakfast is powdered eggs and rotten fruit. Even one of the workers said she could not believe the manager made her put out rotten fruit. Stains were all over our room, including blood on the comforter, stains on the bathroom counter, stains in the bathroom and a hole in the wall. Fold out bed in... More

Pool non functional, my kids extremely disaapointed, similar hotels with free wifi/pool available for 1/3 the price, Manager Jen. refused to adjust the price, WHAT A RIP OFF. Please never stay at embassy flagstaff. More

I started itching in my room and had to leave early in the morning about 4 am. I let the manager know and they acted as if I was malingering to get out of paying for my room. It's been 5 months since I stayed there and I am still getting bites. I never have had bed bugs before i... More

I have been a diamond hh member for over 10 years and have stayed at hundreds of Hilton properties worldwide. My family and I were booked for 2 nights to go see the Grand Canyon. We only stayed one night. Let me start with the positive. The young energetic staff was extremely pleasant and professional. That's where the positivity ends.... More

We love to stay at Embassy for the benefit of the breakfast and managers reception, however the cleanliness at this location was not very good. The carpets were very dirty and there was always a mess on the floor of the lobby and bar area. No one seemed too concerned about it. The manager Jenn was VERY helpful and nice.... More