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Eldorado Hotel & Spa

4.0 of 5
309 W San Francisco St, Santa Fe, NM 87501 (Downtown)
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Eldorado Hotel & Spa
Ranked #18 of 59 hotels in Santa Fe
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500 reviews from our community

Traveller rating
    239
    130
    59
    37
    35
See reviews for
Families
53
 
Couples
184
 
Solo
39
 
Business
129
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Oak Grove
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 17 May 2013 NEW

My 2 daughters and I went there for my birthday. This is the most amazing hotel. The rooms are beautiful and the people are the friendliest I have ever met. Paul in the garage was so helpful in telling us places to see. I would absolutely recommend this hotel and hope that I can go back again. If you want... More

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Pembroke Pines, Florida
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

Stayed here for seven nights at the end of April this year in room 449, a one bedroom suite on a corner facing the mountains. Overall the hotel was very nice with very large and nicely decorated public areas. Individual excellent service was the highlight. Dachelle Burrows, the concierge, was the best I've ever encountered in my 40 years of... More

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See 2 more reviews by carlybaby1 for Santa Fe
Ian M, Manager at Eldorado Hotel & Spa, responded to this review
17 May 2013

Thank you so much for your detailed review of our property. I am blown away by your comments regarding Dachelle and she will be so pleased to hear them. She is an amazing concierge and we are very lucky to have her on staff. I am sorry that we were not able to help you with the door and the... More

Tampa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 May 2013 NEW

Management will go above and beyond to make sure your stay is enjoyable. With so many hotels to choose from, this is the type of hotel you'll want to deal with! My only complaint was the service at the Old House, where I ordered breakfast and the waitor asked if I wanted bacon or eggs with my meal. When I... More

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Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed 14 May 2013 NEW

My wife and I have been to many Hotels around the United States and other Countries and the Eldorado Hotel has been the best over all. It has a great location in Santa Fe and we were treated like family. This was a business trip this time around and the entire Eldorado Staff went above and beyond in every department... More

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Ian M, Manager at Eldorado Hotel & Spa, responded to this review
15 May 2013

Mr. Rodriquez, Thank you so much for your kind words regarding our property. Our goal to is treat all of our guests like family and we are glad that you had a great experience with us. Since you are local, please come back and visit us soon! Thank you again for the great review ~Ian Robert McClendon Director of Rooms... More

Chicago, Illinois, Usa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 11 May 2013

We really enjoyed the Eldorado. The staff was very friendly and attentive. We had a king bed with a Kiva fireplace. The room was very comfortable and spacious. The location was perfect. It was close to shops, restaurants and the Plaza. A very good value. Had drinks and appetizers at the Agave, very good. We had breakfast at the hotel... More

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Review collected in partnership with Best Western

Ian M, Manager at Eldorado Hotel & Spa, responded to this review
15 May 2013

We are thrilled that you enjoyed our great Kiva fireplaces! they are definitely our most popular rooms and a favorite of the staff here. The Eldorado prides itself on a wonderful central location between our famous Plaza and the up and coming neighborhood, The Railyard. You have shopping, breweries, fine dining and everything in between just minutes away. We are... More

Boynton Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 9 May 2013

The ultimate in comfort and Santa Fe elegance. The Eldorado caters to your every need with grace, accuracy and cheerfulness. The lobby is the most expansive and exquisite with beautiful sculptures and artworks. A better breakfast cannot be had anywhere else. And the beds are the most luxurious and comfortable we have ever slept in. The Eldorado is a must... More

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Zanesville, Ohio, United States
1 review
5 of 5 stars Reviewed 7 May 2013

My wife and I attend a meeting every year that is held at the Eldorado Hotel and Spa. We truly appreciate the care and attention that we receive from all employees, inclusive but not limited to the valet parking, front desk, housekeeping, bar and restaurants. We really like the improvements made in the night club and the nightly lighting of... More

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Ian M, Manager at Eldorado Hotel & Spa, responded to this review
15 May 2013

Thank you so much for your great review! While we do not have a night club, our Agave Lounge is a great venue and can be very lively. Thank you so much for your business over the years, and we look forward to you coming back next year! ~Ian Robert McClendon Director of Rooms imcclendon@eldoradohotel.com More

Albuquerque
1 review
5 of 5 stars Reviewed 1 May 2013

Been to many different hotels ranging from Hampton Inns to more upscale like doubletree and fancier hiltons but this by far was way more refined than any others I have been to. Attention to detail is what is really sets it apart from the rest. From the beautifully decorated suites with southwestern flair to the elegant shower rooms to accompany... More

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Ian M, Manager at Eldorado Hotel & Spa, responded to this review
6 May 2013

Ashwin, Thank you so much for your great review. With a seasoned traveler such as yourself, we truly appreciate your feedback and we are thrilled that you enjoyed yourself on property. We hope to see you again at the Eldorado and have a great rest of your week! ~Ian Robert McClendon Director of Rooms imcclendon@eldoradohotel.com More

Albuquerque, New Mexico
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 27 April 2013

Attending a convention, I arrived at 11:30 a.m. for a 3 p.m. check-in. Even at that early hour, front desk staff employees were encouraging our attendees to accept accommodations different from those they reserved or to take a comp room at a distant hotel. Kind friends traded rooms with us (our king for two doubles) and the remainder of our... More

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See 2 more reviews by Vernelle for Santa Fe
Ian M, Manager at Eldorado Hotel & Spa, responded to this review
29 April 2013

Thank you for taking the time to review our property. We are thrilled that you enjoyed the property and we would like to apologize about any relocation issues that you may have encountered. We were in fact not relocating people if they did not want, but we were offering free rooms at another property if they would like. No pressured... More

Oklahoma City, Oklahoma, United States
1 review
5 of 5 stars Reviewed 27 April 2013

Had a wonderful experience at this hotel. Every person we encountered from the door to door was helpful, friendly, and accommodating. The rooms and esthetics of the hotel were amazing and had beautiful views. The room was comfortable and provided a great night of rest. We even had a spa treatment in the hotel when we first arrived which was... More

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Ian M, Manager at Eldorado Hotel & Spa, responded to this review
29 April 2013

Thank you so much for your fantastic review! a review such as this is a reason for our staff to celebrate and I will make sure to relay your comments to everyone! Our Spa is amazing and they truly can add that extra touch to our guest's stays since they have wonderful regional treatments. Thank you again for your comments... More

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Additional Information about Eldorado Hotel & Spa

Also Known As:
Eldorado Hotel And Spa
Eldorado Hotel
Eldorado Hotel Santa Fe
Eldorado Santa Fe
Eldorado Hotel & Spa Santa Fe, New Mexico
Address: 309 W San Francisco St, Santa Fe, NM 87501
Phone Number:
Region: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Santa Fe
#4 Luxury Hotels in Santa Fe
#14 Family Hotels in Santa Fe
#15 Romantic Hotels in Santa Fe
Price Range: €€€
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Come to Eldorado Hotel and Spa, where award-winning luxury and unexpected delights set the stage for an enchanting visit.4 Diamond/4 Star Hotel located steps from the Santa Fe Plaza. Relaxing rooms, some with wood burning fireplaces. Superb cuisine at the Old House Restaurant. Exquisite drinks and fabulous apps at AGAVE Lounge. Ultimate pampering at Nidah Spa. Hotel renovated in 2013. ... more   less 
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Eldorado Hotel & Spa
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