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Eldorado Hotel & Spa

4.0 of 5
309 W San Francisco St, Santa Fe, NM 87501
Hotel amenities
Eldorado Hotel & Spa
Professional photos 
86 traveller photos
Ranked #26 of 60 hotels in Santa Fe
4.0 of 5 stars 301 Reviews
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301 reviews from our community

What travellers say about this hotel
  • “Old house” (10)
  • “Very nice” (9)
  • “Friendly and helpful” (7)
  • “Valet parking” (6)
  • “Old House restaurant” (5)
  • “Great restaurant” (5)
  • “Front desk staff” (5)
  • “Door man” (3)
  • “Rooftop pool” (3)
  • “Great location” (3)
Traveller rating
    130
    79
    32
    30
    30
Only show reviews for Family (31) | Couples (111) | Business (71)
Date Rating
hrman46
Albuquerque, New Mexico
Senior Reviewer
8 reviews
“Very convenient and cozy”
4 of 5 stars Reviewed 28 January 2012

Super friendly staff, took the extra effort to remember visitors' names, when we were in the lobby area. More

Was this review helpful? Yes
Derek Shelly, Front Office Manager at Eldorado Hotel & Spa, responded to this review
31 January 2012

Dear hrman46, We genuinely appreciate your positive feedback and are pleased to know your stay was convenient and cozy. I will personally share your comments with the staff who take every opportunity to remember our guests' names and will be delighted to hear your feedback. We will await your next stay and hope that it is soon. More

Vinovixen
Santa Rosa, California
Top Contributor
69 reviews
77 helpful votes
“Great location and bar scene; dated rooms”
3 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

The rooms are just above Best Western ... sort of like a Hilton Garden Inn with southwest flair. Great location close to downtown and the new bar there has a great scene, very cool lounge area, and great drinks and food. The servers kept bringing me the wrong mojito but they were still nice people. More

Was this review helpful? Yes
Derek Shelly, Front Office Manager at Eldorado Hotel & Spa, responded to this review
17 January 2012

Dear Vinovixen, We appreciate your feedback, and are happy to hear that you enjoyed our Agave Lounge and proximity to Santa Fe attractions. Quality of room product is always a matter of personal taste, but I assure you that our rooms have just undergone bathroom renovation in addition to new furnishings. The, "southwest flare" you mention is our hand crafted... More

Devouex
2 reviews
“Excellent hotel and amazing staff.”
5 of 5 stars Reviewed 12 January 2012

I was in Santa Fe working on a project and stayed at this phenomenal hotel. As a business traveler I truely felt this was a home away from home. The dedication of the staff and friendliness of the staff made this hotel really stand out. The location could not have been more ideal. Located right on the plaza, it was... More

Was this review helpful? Yes
Derek Shelly, Front Office Manager at Eldorado Hotel & Spa, responded to this review
17 January 2012

Dear Devouex, Thank you for your feedback! Making our guests feel like they are at home is our top priority, and we are glad your expereince was phenomenal. We are flattered to be at the top of your list and look forward to your return. More

checkpointcheryl
Washington DC, District of Columbia
Reviewer
3 reviews
3 helpful votes
“Looks good, does not deliver”
1 of 5 stars Reviewed 29 December 2011
3
people found this review helpful

The building is attractive, nice lobby, great location. We came for some R and R. Bad start: although we had asked for a quiet room, we woke up early to the sound of very loud drilling and hammering. It took four phone calls to finally get a person on the line - they admitted that there was "some renovation" going... More

Was this review helpful? Yes
Derek Shelly, Front Office Manager at Eldorado Hotel & Spa, responded to this review
31 December 2011

Dear doctorcheryl, Please accept my apologies for your less than perfect stay. In an effort to remain the most attractive and desireable hotel in town, we are finishing up a renovation which is literally over now, and from which you were hearing the finishing touches. We only allow work to be done during the daytime when we find that most... More

GLaca
Scottsdale, Arizona
2 reviews
“Repeat Customer at the Eldorado Hotel and Spa”
5 of 5 stars Reviewed 23 December 2011

I am a repeat customer at the Eldorado Hotel and Spa in Santa Fe. Over the years the fixture that has remained is the phenomenal attention to detail and customer service staff strives to ensure my stay is unforgettable. The recently remolded Old House lounge is fantastic. The rooms with a fire place and patio are the best. Location to... More

Was this review helpful? Yes
Derek Shelly, Front Office Manager at Eldorado Hotel & Spa, responded to this review
26 December 2011

Dear GLaca, Thank you kindly for the positive comments. We truly appreciate your loyalty to the Eldorado Hotel. I will be sure to share your comments with the team. We look forward to providing great service to you each and every time you return to the Eldorado! More

Diana C
Santa Fe, New Mexico
1 review
“Excellent Service at the Eldorado Hotel & Spa downtown Santa Fe”
5 of 5 stars Reviewed 20 December 2011

I received the very best service at the Eldorado Hotel & Spa. I used the spa facilities and it was wonderful. The hotel restuarant "The Old House" had exquisite cuisine. The room was beautiful, new and very spacious and relaxing. I would highly recommend a weekend getaway. More

Was this review helpful? Yes
Derek Shelly, Front Office Manager at Eldorado Hotel & Spa, responded to this review
22 December 2011

Dear Diana C, Thank you for the positive comments! We are delighted that you enjoyed your weekend getaway and look forward to welcoming you back at the Eldorado in the near future. More

KingRobert
East Norwich, New York
1 review
2 helpful votes
“Overall Poor Stay for a Preferred Hotel”
2 of 5 stars Reviewed 2 December 2011
2
people found this review helpful

Reserved a deluxe room for a two day stay and was quite disappointed with the overall room and service that was provided by the Eldorado. Room was average and the bathroom certainly needed an upgrade besides some better housekeeping. The first night my wife and I were tired after our flights from the east and wanted to have a peaceful... More

Was this review helpful? Yes
Derek Shelly, Front Office Manager at Eldorado Hotel & Spa, responded to this review
3 December 2011

Dear KingRobert, Please accept my deepest apologies for the less than perfect stay. We acknowledge that our bathrooms were in need of an update. We are nearing the completion of an all guest room bathroom renovation, in addition to all new in-room furniture. It is possible that you stayed in a room which was not yet completed, for which I... More

DENNIS P
Palm Desert, California
1 review
“Our return to the Eldorado Hotel and Spa”
5 of 5 stars Reviewed 1 December 2011

My wife and I have stayed at the Eldorado Hotel in Santa Fe, NM several times over the past 15 yrs. We have always been delighted with the service, having said that we were worried this time because we knew that many hotels have made sever cut-backs due to the current world economy issues. We were delighted to find that... More

Was this review helpful? Yes
Derek Shelly, Front Office Manager at Eldorado Hotel & Spa, responded to this review
3 December 2011

Dear Dennis P, Thank you very much for the positive feedback. Also, we truly appreciate your loyalty and patronage to the Eldorado. We look forward to providing you and your family many more years of superior service. More

baby7boo
Lubbock, Texas
1 review
“Comfortable, Safe, Friendly Environment”
5 of 5 stars Reviewed 29 November 2011

My husband and I have been coming to Santa Fe for the past 15 years. We have stayed in several hotels which were nice, but just did'nt do it for us. We ended up changing to the Eldorado because the other hotel we were going to stay at was NOT up to par! Everyone was very accomodating, friendly, the room... More

Was this review helpful? Yes
Derek Shelly, Front Office Manager at Eldorado Hotel & Spa, responded to this review
30 November 2011

Dear baby7boo, Thank you for finally switching to the Eldorado after all these years! We are delighted that you enjoyed the staff, service, and food. I will be sure to share your one piece of feedback with our Restaurant Management team as well. We love that you are, "in love" with The Eldorado and look forward to delivering another great... More

sheila140
San Francisco, California
1 review
“My family enjoyed their stay at the Eldorado.”
4 of 5 stars Reviewed 29 November 2011

There were four of us in three separate rooms. Nice that we were all on the same floor. Nice decor, comfortable beds, very responsive staff. We did not eat at the restaurant, but looked like it had a great menu for all three meals. Sorry we didn't do the Thanksgiving buffet, which was awesome. Good location, pleasant lobby. Outdoor pool... More

Was this review helpful? Yes
Derek Shelly, Front Office Manager at Eldorado Hotel & Spa, responded to this review
30 November 2011

Dear Sheila140, Thank you for your feedback. We are so glad to hear that your family had a nice time at our Hotel. Although upon your next visit, I would highly recommend trying the Old House Restaurant! We are very proud of our AAA 4 Diamond Steak Bistro, serving breakfast lunch and dinner daily. We hope that your travels will... More

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Eldorado Hotel & Spa Also Known As

  • Eldorado Hotel Santa Fe
  • Eldorado Santa Fe
Address: 309 W San Francisco St, Santa Fe, NM 87501

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Eldorado Hotel & Spa
309 W San Francisco St
Santa Fe, NM 87501
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