Even though my daughter's and niece were participating in a cheer competition in San Marcos we decided to stay at this Embassy as opposed to the one in San Marcos based on one factor: price!! There was noticeable difference in price around $80. I've stayed at this location before and this hotel is by no means new. However, it is...
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Thank you for your feedback regarding your stay with us. We look forward to your return visit to our hotel.
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I have stayed at this hotel twice. The stay here is okay if you are flying early out of San Antonio and need a bed for the night. What is also nice about this place is that you leave your car here while you travel. This will save money comPared to leaving the car at a parking facility. Full breakfast...
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We appreciate your comments in particular regarding the complimentary breakfast and will look for ways to improve in this area.
Thank you - Keith Harward
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When staying near SAT airport, this is my favorite hotel. Doesn't feel completely modern and up to date, but definitely isn't dated. The breakfast selection here is also solid. Parking can be bad at times, and I hate the parking lot.
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Thank you for your comments as we are looking for feedback regarding future renovation items. We have additional parking available in the back of the hotel for future consideration.
Keith Harward
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Client's office is in walking distance of this hotel. Good value, great breakfast, and nice manager's reception. Only negative is that the bathroom of my "non-smoking" room reeked of a previous heavy smoker. Would stay again.
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We appreciate your feedback and are taking some additional measures regarding when a guest suite smells of smoke.
Keith Harward
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This hotel has all what you may expect at an Embassy Suites - big atrium, breakfast, free drinks etc - but - its literally built in a major expressway so noise is an issue - also - it seems to be 40 years old.... Ok place right next to the airport.
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We appreciate your comments regarding our hotel. The hotel was built in 1985 and has recently gone thru a renovation in 2007. We are gathering information for future renovations and will utilize your feedback for this.
Keith Harward
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The staff was friendly, buffet was elaborate and suite rates were reasonable. Overall a pleasant experience at Embassy.
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We are so glad you enjoyed your stay with us and look forward to your return visit. Please let us know if there is anything we can do to make your stay more enjoyable on your next visit.
Keith Harward
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I had a pretty darn good stay last weekend at this property. They let me check in early, breakfast was above average for an Embassy. Of course these are great places to bring the family with the 2 room suite setup and vast breakfast array. About the only 2 glitches were housekeeping (came back at 4PM and room not made...
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Thank you for your comments. We are looking into the late cleaning process for our hotel to ensure all our guests needs are met with regards to the cleaning of their suite. The external renovation was a one time project to reseal and strip our parking lot. Look forward to your return visit to our hotel!
Keith Harward
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As I read the reviews written by other recent visitors, I wonder why I can't feel as positive. I'm Hilton Honors Gold and stay exclusively at Hilton properties when I travel, which is often. However I must say that my visit to this hotel Dec 6-10 was not stellar. While the check-in process was very efficient and pleasant, when I...
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We are sorry that your initial suite smelled on smoke and that you were not correctly put in a Hilton Honors Gold suite from the beginning. We are in the process of identify a better solution to our suites with regards to smelling smokey and will utilize your feeback to improve our our checkin process. Great ideas regarding Manager's Reception...
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Excellent Customer Service!!! The front desk people are very professional and friendly. It was my first time in San Antonio I am so happy I picked Embassy Suites. It's conveniently located near the highway and only minutes away from the airport. There is even a Walmart a very short distance away. This is where I bought all of my souvenirs....
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Thanks for your wonderful feedback! We will review our our team the importance of checking the atrium for noise on a regular basis.
Keith Harward
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In a tourist town like San Antonio, it's easy for folks to get ensnared by the downtown hotels, which are ridiculously expensive and sadly unremarkable. Since its opening in 1985, the Embassy Suites Airport in San Antonio has been run by the same manager, Keith Harward, which I think has a lot to do with this property's tradition of consistency...
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Thank you for the raving review! It is a bit unusual to be the GM of a hotel for now 27 years, but I truely think of our hotel as "my home away from home". We look forward to returned visit to our hotel!
Keith Harward
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130 Reviews
70 Reviews
