Everything was great about this Hotle except th ac was stu k on full cold mode. Ac won't change . We had to unplug the powe and slept in a warm damp room I called Customr service At 11:45pm and she did not offer or oppologize for anything!!!!! Checked in 6-8-2013 This wAs my second room in the Hotle so... More

Very overdue for repairs and remodel. Broken and wornout everywhere you look. The only thing I can say as a positive is being close to the airport. This was a $69 Groupon purchase and will not go back even for less.

We reserved a room through Expedia and selected a "Non-Smoking" room. My receipt even specifically said "Non-Smoking" room. However, we when checked in, the lady said we requested a smoking room. I said no we did not & showed her my receipt. She then said they were over booked & all they had was a smoking room. When I said... More

I stayed at this hotel while in San Antonio for a conference. I have stayed at this brand in the past and expected this one to be the same. Check-in was fast and efficient. My room was one of the bigger ones, which was nice since I would be in it for a week. The room itself was okay, though... More

Had difficulty booking a room downtown for the weekend due to a conference. Ended up here, not too far from downtown, about a 15min drive on the highway which is far for San Antonian standards. Rooms were nice and clean, no issues. Staff very friendly and helpful, would stay here again if I was in the area

I was SO excited when I found out this hotel had a kids SUITE with bunk beds, so I was all about booking it! It was unavailable on the website, but after a TON of scouting, I finally found it available on another site. I continued to book it, even though I couldn't find ANY pictures of the "kids suite".... More

Great executive rooms, spacious and comfy. The furniture is starting to show its age, but very clean and sturdy. Open WI-FI everywhere is a great advantage. Breakfast buffet very limited but tasty nevertheless. The executive lounge a little cramped but functional, only problem, it does not fully open on weekends. The shuttle bus service very convenient, free to within 3... More

Enjoyed a conference over 4 days and treated to excellent service with a smile, both with catering and room accommodations. Food and beverage was delicious. Front desk personnel were helpful with travel suggestions around San Antonio as well as business needs that came up during the conference. We booked a bus at the last minute for our group to travel... More

This hotel was having some issues when we arrived. The pool was out of commission and I had difficulties with the overall service from the housekeeping staff (i.e. vacuuming and general cleanliness of the room). Customer service and cleanliness are what makes a hotel memorable and I can say that the front desk staff often passed me off to someone... More