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All 343 San Antonio hotels

Crowne Plaza Airport

3.5 of 5
1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport) (Northeast San Antonio)
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Crowne Plaza Airport
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59%
Ranked #172 of 343 hotels in San Antonio
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108 reviews from our community

    Trip type
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    36
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Date Rating
Denton, Texas
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 17 June 2013 NEW

You can't always compare an airport hotel to others within the same hotel family located elsewhere. That being said, my previous experiences at a Crowne Plaza hotel had always been very satisfactory. This particular property did not measure up to the name on the outside of the building. It's an older property and outdated in many ways. The bathroom is... More

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Denton, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 9 June 2013 via mobile

Everything was great about this Hotle except th ac was stu k on full cold mode. Ac won't change . We had to unplug the powe and slept in a warm damp room I called Customr service At 11:45pm and she did not offer or oppologize for anything!!!!! Checked in 6-8-2013 This wAs my second room in the Hotle so... More

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Millville, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 8 June 2013 via mobile

Very overdue for repairs and remodel. Broken and wornout everywhere you look. The only thing I can say as a positive is being close to the airport. This was a $69 Groupon purchase and will not go back even for less.

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Schulenburg, Texas
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 7 June 2013

We reserved a room through Expedia and selected a "Non-Smoking" room. My receipt even specifically said "Non-Smoking" room. However, we when checked in, the lady said we requested a smoking room. I said no we did not & showed her my receipt. She then said they were over booked & all they had was a smoking room. When I said... More

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Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review
8 June 2013

Ryba6, I would first like to thank you for taking the time to provide feed back regarding your most recent stay. I also would like to apologize that you stay was anything less than successful. I would like to speak with you more regarding the issues you experienced during your stay. My contact information is below. I look forward to... More

Calgary, Canada
Top Contributor
114 reviews 114 reviews
59 hotel reviews
Reviews in 36 cities Reviews in 36 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 21 April 2013

I stayed at this hotel while in San Antonio for a conference. I have stayed at this brand in the past and expected this one to be the same. Check-in was fast and efficient. My room was one of the bigger ones, which was nice since I would be in it for a week. The room itself was okay, though... More

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See 5 more reviews by PsychRN12 for San Antonio
Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review
23 April 2013

PsychRn12, I would fist like to thank you for providing such detailed feedback regarding you recent stay at the Crowne Plaza San Antonio Airport. You have provided some great information and I’ve shared your comments with the entire management team. I hope that the next time you are in the San Antonio area that you will choose the Crowne Plaza... More

Texas City, Texas
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 15 April 2013

Had difficulty booking a room downtown for the weekend due to a conference. Ended up here, not too far from downtown, about a 15min drive on the highway which is far for San Antonian standards. Rooms were nice and clean, no issues. Staff very friendly and helpful, would stay here again if I was in the area

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See 2 more reviews by NivekKevin for San Antonio
Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review
23 April 2013

NivekKevin, Thank you for taking the time to provide feedback regarding your most recent stay at the Crowne Plaza San Antonio Airport. I'm happy to see that your stay was a success. Please do not hesitate to contact me should you need reservations in the future. Thank you for your time and business. Mike Benavides Guest Service Manager 210-828-9031 ext.... More

Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 28 March 2013

I was SO excited when I found out this hotel had a kids SUITE with bunk beds, so I was all about booking it! It was unavailable on the website, but after a TON of scouting, I finally found it available on another site. I continued to book it, even though I couldn't find ANY pictures of the "kids suite".... More

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Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review
5 April 2013

mommamber, First, I would like to thank you for your feedback. I would love to discuss this review with you in more detail. I've shared your review with the entire management staff at the hotel. Rest assured that we will use you review to better train our associates. I look forward to hearing for you. Thank you again for your... More

Sterling Heights, Michigan
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 25 March 2013

Great executive rooms, spacious and comfy. The furniture is starting to show its age, but very clean and sturdy. Open WI-FI everywhere is a great advantage. Breakfast buffet very limited but tasty nevertheless. The executive lounge a little cramped but functional, only problem, it does not fully open on weekends. The shuttle bus service very convenient, free to within 3... More

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Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review
27 March 2013

OussamaSalah, I would like to thank you for taking the time to provide feedback regarding your most recent stay at the Crowne Plaza San Antonio Airport. I've also shared your feedback with entire hotel staff and management. If you should need anything further please do not hesitate to contact me personally. My contact information is below. Thank you again not... More

Olmsted Falls, Ohio, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 20 March 2013

Enjoyed a conference over 4 days and treated to excellent service with a smile, both with catering and room accommodations. Food and beverage was delicious. Front desk personnel were helpful with travel suggestions around San Antonio as well as business needs that came up during the conference. We booked a bus at the last minute for our group to travel... More

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Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review
27 March 2013

Terry D, First, I would like to thank you for providing valuable feedback. I also want to thank you for the great comments as well. I’m pleased to know that your conference was successful! If you should need anything please do not hesitate to contact me. My contact info is below. I hope that if your travels bring you to... More

Maryland, United States
1 review
3 of 5 stars Reviewed 15 March 2013

This hotel was having some issues when we arrived. The pool was out of commission and I had difficulties with the overall service from the housekeeping staff (i.e. vacuuming and general cleanliness of the room). Customer service and cleanliness are what makes a hotel memorable and I can say that the front desk staff often passed me off to someone... More

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Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review
19 March 2013

G1E9P, I would like to thank you so much for providing details of your most recent stay at the Crowne Plaza San Antonio Airport. I would first like to extend my apologies that your stay with us less than satisfactory. This hotel takes pride in the service it provides. Rest assured that your comments will be reviewed by not only... More

 
 
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Additional Information about Crowne Plaza Airport

Also Known As:
Crowne Plaza Airport Hotel
Crowne Plaza Airport Hotel San Antonio
Crowne Plaza San Antonio
Crowne Plaza Hotel Airport
Address: 1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport)
Phone Number:
Region: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #172 of 343 hotels in San Antonio
Price Range: €€
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Take a video tour of this hotel!Serving as the gateway to all that San Antonio has to offer, Crowne Plaza San Antonio Airport is not your typical airport hotel. Offering affordable luxury, the Crowne Plaza provides guests with all the amenities and services expected at a first class full service hotel. Removing stress from the minute you arrive, our 24 hour complimentary shuttle service to San Antonio Intl Airport-SAT will also transport you to your destination within a 3 mile radius of the hotel between the hours of 6 AM - midnight. The hotel offers a prime location in the heart of San Antonio, whether your travels bring you to San Antonio on business, pleasure or a mix of both. The hotel is accessible to all San Antonio area attractions, including the historic Alamo, Sea World and Six Flags Fiesta Texas, upscale shopping at North Star Mall and Shops at La Cantera, the Quarry Market and Golf Club, Market Square and of course, the world famous Riverwalk and Rivercenter. From the minute you enter our doors experience southern hospitality in modern elegance. Our lobby offers an intimate library with fireplace coupled with the soothing sounds of an indoor water feature making it the perfect place to surf the web on our complimentary wireless high-speed Internet or take your laptop poolside to our outdoor heated pool and enjoy the outdoors. ... more   less 
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