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Holiday Inn Express SeaWorld

2.5 of 5
2861 Cinema Ridge, San Antonio, TX 78238
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Holiday Inn Express SeaWorld
Ranked #201 of 343 hotels in San Antonio
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77 reviews from our community

    Trip type
Traveller rating
    21
    26
    12
    9
    9
Date Rating
Ellensburg, Washington
1 review
1 of 5 stars Reviewed 19 April 2013

So I stayed there over a weekend everything was great till the last night we were there. We went out to dinner around 9:50 is when we left we came back at 10:40 not even a hour all our devices that connected to internet were stolen from room they did leave the other devices like they did not know they... More

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canderson1, Manager at Holiday Inn Express SeaWorld, responded to this review
21 April 2013

Thank you for your feedback. I am concerned as no report or incident of this sort took place at my hotel. Please feel free to email me to dicuss this further as it may be the wrong location as you are providing feedback to. Thank You More

texas
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 9 April 2013

Overall the experience was AVERAGE for a Holiday Inn Express. The service was helpful for the 2 rooms we reserved but both rooms were extremely small for double queens.. Breakfast was good with a variety. Suggestion: for a weekend demand a top floor room. Seaworld kids keep you awake until 2 AM. One room had a dirty carpet and housekeeping... More

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IHGCare, Guest Relations Manager at Holiday Inn Express SeaWorld, responded to this review
29 April 2013

Dear marquisTexas, Thank you very much for sharing your experience with us. I am very pleased to know that you enjoyed the breakfast served during your travel. However, please accept my apologies that you were inconvenienced by the maintenance levels on site. I appreciate you letting us know about this unsatisfactory circumstance as this is our best means of improving... More

1 review
1 of 5 stars Reviewed 7 April 2013 via mobile

The stay was a disappointment. We like to stay at Holiday Inns but this didn't compare to the others. We stayed 4 nights. Positive side was the breakfast. The negative was that the room looked dirty from the get go. The walls all had scuff marks, the carpets didn't look vacuumed, the bed sheets were stained, and the additional room... More

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canderson1, Manager at Holiday Inn Express SeaWorld, responded to this review
11 April 2013

Thank you for your feedback. We take all feedback seriously and sincerely regret that we did not meet your expectations. I would like to personally let you know that corrections have been made to ensure that these incidents will not occur again. We appreciate your business and hope you continue to use Holiday Inn Express in your future travel needs. More

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Pendleton, South Carolina
1 review
2 of 5 stars Reviewed 5 April 2013

Well let me start by saying I have stayed here before and man how a place can change. Two years ago we stayed here for my sons Air Force graduation and wow, this place has gone down hill. It looks like they have new owners and they went the other direction with cleanness. When we walked up the garbage in... More

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IHGCare, Guest Relations Manager at Holiday Inn Express SeaWorld, responded to this review
24 April 2013

Dear Mugen456, Thank you so much for your candid review of our hotel. Please accept our sincerest apologies for the inconveniences you encountered during your stay and for the cleanliness of the hotel that did not meet your expectations. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us... More

Johnson City, Tennessee
1 review
3 of 5 stars Reviewed 18 March 2013

I am staying in this hotel now. The Internet in the lobby is FAST. The Internet in the room is almost nonexistent. No Internet is not frustrating. A promised Internet that doesn't work is frustrating beyond expression. It is literally impossible to work from the room via the Internet.

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IHGCare, Guest Relations Manager at Holiday Inn Express SeaWorld, responded to this review
1 April 2013

Dear ReggieWe Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the internet connection. We will look into this point.We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future... More

Austin
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 15 March 2013

We stayed at this hotel before and after an event at the hotel in early Feb 2013. The hotel looks great, but our experience was one of the worst in recent memory. Although the front desk people were really friendly, there was something about the hotel's procedure that made them clueless. It had to be the hotel's fault; there were... More

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Texas
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 14 March 2013

We were there over spring break, so prices were high. Room was big, but for some reason they booked us in a handicapped accessible room without a bath, and the guy at the desk didn't offer to look for anything else. We look for indoor pools, and though they had one, the room was so hot that it wasn't comfortable... More

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See 4 more reviews by TexasMargs for San Antonio
Dallas, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 23 February 2013

The room was very clean, frontdesk very nice. We received a welcome package (bag with some goodies) as Priority Club members. I would enjoy better breakfast, but still good value for the price. It is standard HI Express selection. Wight next to the hotel is famous Roadhouse Texas bar/restaurant, but it was so crowded with more people waiting outside than... More

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1 review
4 of 5 stars Reviewed 12 February 2013 via mobile

Only thing we had problems with is the elevator didn't work the day we arrived but was fixed a few hour later. The breakfast isnt served early enough for people that have graduation plans so we didn't get in on that

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ttribby, Guest Relations Manager at Holiday Inn Express SeaWorld, responded to this review
14 February 2013

Thank you for your feedback. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. Our company aims to consistently deliver a professional service to our customers. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any... More

Houston, Texas
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 February 2013

Good value hotel. Excellent room condition. Excellent staff attitude. Very nice breakfast. Very clean and nice pool and hot tub. Very good location very close to sea world, restaurant and other attractions.

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See 4 more reviews by sjveles for San Antonio
ttribby, Guest Relations Manager at Holiday Inn Express SeaWorld, responded to this review
6 February 2013

We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied... More

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Additional Information about Holiday Inn Express SeaWorld

Also Known As:
Holiday Inn Express Seaworld Hotel
Holiday Inn Express Seaworld Hotel San Antonio
Holiday Inn San Antonio
Holiday Inn Sea World
San Antonio Holiday Inn
Address: 2861 Cinema Ridge, San Antonio, TX 78238
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #201 of 343 hotels in San Antonio
Price Range:
Hotel Class:2.5 star (2.5*)
Reservation Options:
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