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All 343 San Antonio hotels

Holiday Inn Hotel & Suites San Antonio Northwest

3.0 of 5
5535 University Heights & Silicon Road, San Antonio, TX 78249
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Ranked #44 of 343 hotels in San Antonio
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36 reviews from our community

    Trip type
Traveller rating
    23
    7
    5
    1
    0
Date Rating
Katy, Texas
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 11 June 2013

I was very disappointed with my stay and feel it was overpriced for what you receive. The suites were clean, however it felt crowded and small. There was no coffee/tea area in the lobby area. Breakfast was not included, which given the price I felt it should have been. We did eat in the restaurant during the evening and the... More

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See 3 more reviews by floridavolunteer_11 for San Antonio
Texas
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 9 June 2013

I stayed one night and our room was very nice, modern and spacious! Comfortable beds! Loved the decor. This hotel is close to UTSA and La Cantera shopping mall. Would have given it a five star if the staff at the front desk had been friendlier. The person who checked me in did not even greet me with a hello.

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See 11 more reviews by swtbby for San Antonio
Friendswood, Texas
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 15 May 2013

This hotel is new. Got upgraded to a suite which was very spacious. Separate bedroom from living area. 2 TVs. Close by to UTSA, Sams club, Walmart and lots of restaurants. Does not have comp breakfast but it is worth the stay as there are many other places to eat. I would recommend this hotel.

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san antonio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 April 2013

We live in SA and had a minor crisis at our home and had to move out for a few days. We stayed here and I am so glad we did. The service was excellent! The rooms were large, comfortable, and elegant! We have 3 boys ranging in age from 10-20, myself and my husband and we did not feel... More

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Santa Cruz, California
1 review
5 of 5 stars Reviewed 3 April 2013

I stayed at the Holiday Inn and Suites for a week on a business trip. The staff was very friendly and helpful. I got my dates incorrect but they accommodated me with no problems and also were able to help my colleagues get a room when they were unable to stay at the hotel they had reserved rooms with. The... More

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Camberley, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 22 March 2013 via mobile

Hotel generally good. Rooms are nice, front desk staff pleasant and helpful. The breakfast was absolutely appalling - rude and slow service, and terrible, terrible food. Avoid this - there are plenty of other places to eat close-by.

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review
10 April 2013

Dear James L, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our front desk staff and rooms. However, We’re sorry you about your poor breakfast experience. We will address this point. I assure you the feedback of our hotel will be... More

Richmond, Texas
1 review
3 of 5 stars Reviewed 14 March 2013

Here 2 nights on a family vacation. The hotel is near many restaurants and Walmart is conveniently next door. The room was CLEAN, and that says alot. The young lady at the front desk Holly was friendly, but when asked about the HOT TUB she almost evaded the question. The hot tub was not working and they were expecting a... More

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review
1 April 2013

Dear Barb V, Thank you for leaving us a review. It is pleasing to know that you found our location to be suitable for your needs and our room accommodations comfortable. However, I would like to apologize that you found your stay to be less than satisfactory due to the hot tub malfunctioning. Your comments will be forwarded to the... More

Houston, Texas
1 review
3 of 5 stars Reviewed 14 March 2013

This would be my family's second time staying at this hotel. We were trying this hotel out after faithfully lodging with another hotel chain for years. The first time everything was great! On this visit, our experience started before we checked in, I called to see where was the nearest pizza place and was left on hold for over 5... More

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review
28 March 2013

Dear S Z, Thank you for taking the time to post a review of our property. Please accept my sincerest apologies for the inconveniences you encountered during your stay and for the negative impression you had with the quality of the service you received regarding the condition of the water you encountered. We will certainly discuss your comments with the... More

Pearland, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 13 March 2013

We were here 2 nights on a family vacation. Overall this was just an OK visit. While I won't go out of my way to go here again, neither is it a place I would warn people away from: The good: - Location, location, location. 5 minutes from Fiesta TX, IMAX theater, and La Cantera mall, even at rush hour.... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review
28 March 2013

Dear Steve4242, Thank you for your feedback regarding your recent visit at our hotel. I am glad that you liked our location and found the staff friendly. Please accept my sincerest apologies for the overall dissatisfaction you have experienced during your stay. Rest assured that your comments will be reviewed by our team and take actions accordingly. We hope that... More

Saskatchewan
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 23 February 2013

Can't say enough good things about the room - king size bed, sofa and lots of room. Very clean and all the extra's. Restaurants close by didn't open for breakfast so we tried the restaurant in the hotel - poor service and awful food. Only one waitress on duty but there were only 2 other people in the room other... More

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See 2 more reviews by c0untrygal for San Antonio
 
 
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Additional Information about Holiday Inn Hotel & Suites San Antonio Northwest

Address: 5535 University Heights & Silicon Road, San Antonio, TX 78249
Phone Number:
Region: United States > Texas > San Antonio
Hotel Style:
Ranked #44 of 343 hotels in San Antonio
Price Range: €€
Hotel Class:3 star (3*)
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