We visited Salem for the 1st time the end of December. Booked hotel online (the hotel website). We expected to be, well, on the waterfront and were very disappointed to find out that the Waterfront Hotel, isn't . At first I was a bit upset, thinking it was false advertisement, but that is not the case. The Waterfront is the... More

This past year my wife and I stayed here like we have for many years but something was vastly different this time. The staff was very rude and our room was very noisy. When we said something in the morning about our room being noisy we were pretty much just blown off. My guess is that they get so many... More

My husband and I enjoyed the hotel and found the staff very accommodating. We arrived early and were able to check in right away. Enjoyed the complimentary cookies and hot chocolate in the afternoon. Would definitely recommend. More

I stayed at Salem Waterfront Hotel in mid-January. The room was standard - two queens, tv, wifi, etc. - and I found it quite comfortable. The only down-side was a seemingly headless shower head that sprayed you like a firing hose. I also enjoyed the location. It's not in the heart of downtown, but it's close enough to the historic... More

We spent an overnight at the Salem Waterfront and were very please. The room was clean and comfortable, adequate lighting. Great shower. Breakfast was a bit overpriced. Would go back More

We had a fabulous time at this hotel. It was our first stay and the staff was warm and welcoming. The room was comfortable, modern and clean. The location was perfect for the PEM, House of 7 Gables and other downtown attractions. We will certainly stay here again! More

We stayed at the hotel while visiting family over the holidays. Even though I can't imagine the staff was thrilled having to work Christmas Eve and Christmas Day, they were pleasant and efficient. Our room was spotless, and the management accomodating. We would recommend this hotel to anyone staying in the area. More

We had a wonderful two night stay at this hotel at the end of our Christmas vacation week. The staff were kind, courteous and helpful. We were not given the room we had booked online however the staff made sure we were comfortable and happy with our accommodations - they were happy to provide a roll-away bed for us. Jeannie... More

The other reviews of this hotel are accurate. Sometimes the staff is busy, but we didn't wait too long and they were not rude. We rented a suite and it was beautiful. The location is outstanding and the little ones enjoyed the pool. On site parking is a great bonus. We purposefully arranged rooms so the family would be together,... More