Last summer Salem experienced a day when the temperature was 104 degrees with very intense humidity. My unairconditioned apartment quickly became unbearable in the afternoon and my car was in the shop. Not being able to walk far with a cane, I stepped over to the Hawthorne lobby with a book. The staff were not only courteous, but concerned, and...
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Just before Christmas, Miss Pattikins(our labrador retriever) and the rest of her family(my husband and myself) stayed at the Hawthorne Hotel to attend Salem's annual historic houses tour. We were graciously welcomed at the hotel, with special gifts for our dog. The hotel's lobby and surroundings were festively decorated with a myriad of poinsettias and sparkling lights for the holiday...
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Dear wwk607 45:
We love pets! We are so happy that you love yours too, and that you appreciate our “pet floor” and special pet amenities. Thank you for painting an excellent picture of what staying at the Hawthorne Hotel is like. We are certain that future travelers will be well-served by reading this careful and thoughtful review.
We look...
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We make it a point to stay here at least once a year, just to get away, and have done so for the past nine years. Our most recent trip was another reminder of just how unique the Hawthorne Hotel is. This historic property has a charm that simply can't be found in newer properties. The attention to detail in...
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Dear Paul H:
Such a perfect review! Thank you so much for the excellent review of the Hawthorne Hotel. We are sincerely grateful to have repeat guests such as you, and want you to know how much we appreciate your kind comments.
You paint an excellent “word picture” for other travelers, and I know from my own personal experience in...
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An historic hotel in the hearth of Salem that has a lot of caracter and pleasant staff
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Dear Cruisers1985,
Thank you for your brief, yet heartfelt, review. We do have a hearth in the Tavern, and our staff does have a lot of heart. I like how you combined the two.
Thank you again, We look forward to welcoming you back again soon.
Kind regards,
Juli Lederhaus
General Manager
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As usual we had a wonderful time. We come every year for my birthday. Did you know they give you your meal for free on your birthday??? My only problem isn't with the hotel, but when there are weddings that have guests staying at the hotel, it can get kind of loud in the hallways. We usually request a room...
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Dear mihippie:
How nice of you to help us promote our birthday special! However it is that others find out about a perk, whether from a friend, or from an on-line review like this, getting a little something extra is always a nice part of traveling.
We do appreciate all of your comments, and work with our guests individually to...
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very inviting, comfortable and warm. charming, historic, beautifully decorated. staff very helpful and friendly.
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Dear Susan L
Thank you so much for taking the time to write a review for your stay with us last year. We do sincerely appreciate it. You will be very pleased to know that since you visited in February of 2011 we have made some major upgrades to our rooms. So, if you were happy before, you should be...
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They say not to judge a book by its cover, and so you shouldn't judge the Hawthorne Hotel by its website. Yes, it's a little clunky, but the hotel itself is actually lovely.
Our room was small, but cozy. You can tell by the size of the rooms and the oddly-angled closet that the place is old, but I found...
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Dear stalkingsarah:
What a nice review! We are always so very grateful when our guests take the time from their busy days to write specific reviews such as you did. Some people can really tell a story with words, and your review did exactly that – painted a picture for future guests to be able to understand what a stay...
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First, I have to say that the location of the Hawthorne Hotel was great. Can't ask for a better base of operations to see the city of Salem. The parking area was convenient, as well. Additionally, the staff was very courteous on check-in and check-out. We were just there for a night and that was enough. I felt that our...
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Dear RJMcLeod:
First, thank you so much for all the positive things you have said here about the Hawthorne Hotel and your stay with us. We are very grateful for every review, but especially for ones like this.
We are very conveniently located, with virtually everything you might want to do in Salem at your fingertips and an easy walk...
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We enjoyed our stay with you very much and I hope to come back to stay with you again.
The food and service was delicious and the Waitress was so kind. The room was beautiful
and well put together. The bed was comfortable and inviting. You let me play your grand
piano and the guess enjoyed lisntening. Don't change, it's...
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Dear Ms. Patricia M:
When someone tells us not to change, they are certainly validating everything we do here at the historic Hawthorne Hotel. Thank you so much for all your kind words.
We do try very hard to offer each guest an individual solution to what they desire for a hotel stay to be, and for you, it certainly...
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It was early early December, Christmas tree… beautiful season lights… From the very moment we arrived we felt the ambiance of deference. Elegance, perfectly balanced at the lobby, almost transported us to a moment in the past. The hospitality of the staff members was very warm and helpful. Directed to our party ball room, next to the restaurant, we entered...
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Dear Mr. Mc Ewen:
How nice – an almost poetic review of our historic hotel. This is very apt, and we are quite flattered! Thank you so much for writing so eloquently about your experience
We are very pleased that you noticed all of the things that we try to focus on, from the décor to the lighting, from the...
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