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Crossland Economy Studios - Tucson - Butterfield Drive Hotel Reviews, Arizona

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Crossland Economy Studios - Tucson - Butterfield Drive

2.0 of 5
4800 S Butterfield Dr, Tucson, AZ 85714 (Formerly Crossland - Tucson)
Hotel amenities
Crossland Economy Studios - Tucson - Butterfield Drive
8 traveller photos
Ranked #87 of 121 hotels in Tucson
3.0 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    10
    5
    7
    5
    7
Date Rating
London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Unfriendly staff, poor quality services”
2 of 5 stars Reviewed 23 April 2013

I spent 2 weeks at Tucson on a business trip and I stayed at this hotel for 13 nights. My expectations are not very high, really, but the quality of this hotel was way below average. I found dead bugs in and under the mugs, and the room had a very weird smell. They only clean on Sundays, so I... More

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See 2 more reviews by Michnay B for Tucson
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review
24 April 2013

Michnay - I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that the customer service the staff provided to you was poor and that there were cleanliness issues with your room during your stay. Please accept my apologies. To make sure this doesn't happen again, I am having a... More

San Francisco, CA
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Average motel, average price”
3 of 5 stars Reviewed 6 April 2013

This hotel is within walking distance of a few restaurants. It is a $15 cab ride, about 10 minutes, to U of A/ downtown area. In the room is a mini-fridge, double stove-top and microwave.The bathroom is small and the shower sufficient. Old style small TV (less than 20"). The price booked directly with the hotel is cheaper than Expedia... More

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Susan L, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review
12 April 2013

Thank you so much for taking the time to write a review about your stay at Crossland Economy Studios- Tucson. We are so pleased to hear your stay was a good one! Our staff and service is a big part of what we have to offer and having reviews such as yours is a great tool for us to gauge... More

Waupaca, Wisconsin, United States
1 review
“Very unhappy”
1 of 5 stars Reviewed 30 March 2013

This was the worst hotel I have ever stayed in. Our room was filthy. Housekeeping was told to reclean it and did a very poor job. They are in need of a whole new staff and MAJOR cleaning. No ice machine, we had to go buy our ice from the gas station and use the trash can for a cooler.... More

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Susan L, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review
6 April 2013

Thank you for the recent review of your stay. I sincerely apologize for the experience you had. As you had mentioned before you have stayed at many of our locations before and never has this happened. I assure you our staff has been made aware of the situation and I have their commitment to do a much better job in... More

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Tucson
1 review
“Cheap but poor”
2 of 5 stars Reviewed 19 March 2013

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Susan L, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review
25 March 2013

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Tucson, Arizona
1 review
“Great Hotel!”
5 of 5 stars Reviewed 18 March 2013

my husband and I just needed a hotel for a few nights while we had our tile in our house done. This hotel offered everything we needed....laundry room onsite, wifi, vending machines and a room with a kitchen. It was a home away from home. The staff was very helpful.

Was this review helpful? Yes
Susan L, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review
25 March 2013

Thank you so much for taking the time to share your thoughts about your stay at Crossland Economy Studios-Tucson, AZ. We appreciate the feedback and are glad that we were able to be "your home away from home" as that is our primary objective for all the guests who stay with us! Please do not hesitate to call us to... More

Seattle, Washington
1 review
“DO NOT STAY HERE!!!”
1 of 5 stars Reviewed 18 February 2013

I would not stay here again. This hotel name should not be associated with Extended Stay America. Because of the Tucson location I will never consider staying at another Crossland Economy Studios. Beds are rock hard. Sheets are dingy and dirty looking. Pillows are sweat stained. Bedspread have cigarette burns. TVs have lines in the screens and volume goes down... More

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Susan L, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review
22 February 2013

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was unsatisfactory. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you have any additional feedback, please reach out to me at tbu@extendedstay.com. We hope that you will give us... More

Tucson, Arizona
2 reviews
“Another stay; Another Great Experience”
5 of 5 stars Reviewed 15 February 2013

I'm not one for writing reviews; however Crossland Economy Suites is deserving of a response regarding my stay. Once again, the Management; Dan G., and his staff go above and beyond the meaning of "Customer Service." They are truly exceptional in everything from the front office to the cleaning staff. If you need to be away from home, for any... More

Was this review helpful? Yes
Susan L, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review
20 February 2013

Thank you for your kind words about your stay at Crossland Economy Studios. Our staff was happy to hear how pleasant your stay has been. Please feel free to let us know we can help you with future stays at our many Extended Stay America locations throughout the country and Canada. Once again, thank you so much for your review. More

Tucson, Arizona, United States
1 review
“Good hotel for price”
5 of 5 stars Reviewed 10 January 2013

We stayed at Crosslands for 3 nights while our house was being cleaned up from a broken water pipe. The room was clean,had a kitchen area, utensils, so we cooked a lot and enjoyed our "home away from home". No cleaning services unless you stay for a week but we knew that when we checked in at the front office.... More

Was this review helpful? Yes
Susan L, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review
14 January 2013

Thank you for taking the time to write a review of your stay at Crossland Economy Studios- Tucson. It's great to hear that the staff was helpful and did great job at creating a "home away from home" for you. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

2 reviews
“Crossland is still a safe, friendly, reasonably priced home-away-from-home hotel for either an individual or a family to come to”
5 of 5 stars Reviewed 9 January 2013 via mobile

During my lenthy stay here at the Crossland Hotel, at one point a security issue did develop, in which one desk clerk here did not take the incident seriously. However, when I brought the problem to the attention of the manager, Dan, he resolved the matter promptly and with appropriate concern for hotel guests. The service here at the Crossland... More

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Susan L, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review
11 January 2013

I would like to personally thank you for taking time out to write such wonderful things about your experience at Crossland Economy Studios-Tucson. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that... More

Tucson, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Plain, Simple, and Easy”
3 of 5 stars Reviewed 3 January 2013

Husband and I needed a place to crash after a New Year's party and with the way every other hotel skyrocketed their prices for the night, we were happy to find Crossland had not. --We got a single double bed room, the bed was plenty large enough for the both of us (it's only slightly smaller than a queen). The... More

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Susan L, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review
5 January 2013

It was very kind of you to for take the time to publish such a positive review of your stay at the Crossland Tucson - Butterfield Drive. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the... More

 
 
Crossland Economy Studios - Tucson - Butterfield Drive
Crossland Economy Studios - Tucson - Butterfield Drive
3.0 of 5 stars 34 reviews
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Additional Information about Crossland Economy Studios - Tucson - Butterfield Drive

Also Known As:
Extended Stay America Tucson
Crossland Economy Studios - Tucson - Butterfield Drive Arizona
Address: 4800 S Butterfield Dr, Tucson, AZ 85714 (Formerly Crossland - Tucson)
Region: United States > Arizona > Tucson
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #87 of 121 hotels in Tucson
Price Range: €
Hotel Class:2 star (2*)
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Crossland Economy Studios - Tucson - Butterfield Drive
4800 S Butterfield Dr
Tucson, AZ 85714
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