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Crossland Economy Studios - Albuquerque - Northeast Hotel Reviews, Albuquerque

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Crossland Economy Studios - Albuquerque - Northeast

2.0 of 5
5020 Ellison Street N.E., Albuquerque, NM 87109
Hotel amenities
Crossland Economy Studios - Albuquerque - Northeast
8 traveller photos
Ranked #108 of 144 hotels in Albuquerque
2.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    5
    3
    3
    6
    8
Date Rating
1 review
“Terrible”
1 of 5 stars Reviewed 21 May 2013 NEW via mobile

The bed is only slightly more comfortable than the floor, they forgot to give me towels, the shower curtain hugs EVERY part of your body while in the shower, and the other people staying there are loud. I will never stay there again.

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Portland, Oregon
Reviewer
3 reviews 3 reviews
“Convenient, clean and well priced”
4 of 5 stars Reviewed 16 February 2013

I've stayed at this location twice now in a two year period. Both stays have been very comfortable. I was looking for budget accomodation with kitchenette near the Northeast Heights. I travel for business, and I've stayed in a variety of similar places across the country. The rooms are not fancy, but very clean, all appliances worked fine. Most importantly,... More

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bbrauss, Manager at Crossland Economy Studios - Albuquerque - Northeast, responded to this review
18 February 2013

I would like to personally thank you for taking the time out to write such wonderful things about your experience at Crossland Albuquerque - Northeast. Our hotel is strongly committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering... More

Albuquerque, New Mexico
1 review
“Making you feel like home”
5 of 5 stars Reviewed 10 November 2012

I have been here for 5 weeks now. had one problem that my tv was not working correctly. they came a fixed it right away. I had to leave and go to Houston. Came back and they already had my old room ready for me. Me and my employees left for a weekend and they held our rooms so we... More

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bbrauss, Manager at Crossland Economy Studios - Albuquerque - Northeast, responded to this review
14 November 2012

I would like to personally thank you for taking time out to write such wonderful things about your experience at Crossland Albuquerque-NE. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get such positive feedback like yours. This tells me that we are delivering on... More

West Covina, California
1 review
“Had high hopes for an Extended Stay branded hotel”
2 of 5 stars Reviewed 9 October 2012

Sadly, this is truly their budget chain and it felt like it. Not even close to a regular Extended Stay America or Homestead Suites. Really more like the Motel 6 of budget suite hotels. Bathrooms were cheap, beds were cheap, alarm clock didn't work, etc They didn't even have shampoo or hair dryers. The staff was nice and helpful, and... More

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bbrauss, Manager at Crossland Economy Studios - Albuquerque - Northeast, responded to this review
17 October 2012

I recently received a copy of your review of the Crossland Albuquerque - Northeast. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. As this hotel’s manager, I challenge our... More

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Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Gross, Horrible”
1 of 5 stars Reviewed 8 October 2012 via mobile

Arrived on Friday night Oct. 5th 2012.it's very complicated to find the entrance to it! The room had a bad odor, the carpets and chairs are very, very stained, the remote control did not work. The bed was hard as a rock, the blankets on the bed were aweful and DIRTY!!! The sheets had short and long hairs, and a... More

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bbrauss, Manager at Crossland Economy Studios - Albuquerque - Northeast, responded to this review
17 October 2012

Thank you for taking the time to review your recent stay at Crossland Albuquerque - Northeast. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like... More

Fort Lewis, Washington
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Only if you are short on money”
2 of 5 stars Reviewed 18 August 2012

We booked this hotel online and it was definitely a one night stop. Our room smelled, the carpets were so dirty and looked like they had never been cleaned. The sheets were stained so I ended up bringing in blankets,etc from our car because of the general appearance. The beds were so hard it was like laying on the floor... More

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Manager_11525, General Manager at Crossland Economy Studios - Albuquerque - Northeast, responded to this review
21 August 2012

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. From the bedding to the basic amenities we offer, we strive to ensure... More

Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“NOT worth it”
1 of 5 stars Reviewed 17 August 2012

Got a free night stay because another extended stay was bad... this one was worse. Stayed 2 nights. Cheap run down place... cracks & water damaged ceilings... stand up shower only that looks a bit scary. The beds are harder than the floor & don't ask me if this carpet has ever been cleaned. Free Wi-Fi is the only amenity... More

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Manager_11525, General Manager at Crossland Economy Studios - Albuquerque - Northeast, responded to this review
21 August 2012

I recently received a copy of your review of our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the... More

A TripAdvisor Member
“Crossland Economy Studios Albuquerque - Northeast”
3 of 5 stars Reviewed 5 July 2012

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Review collected in partnership with Easytobook.com

Management response:
12 July 2012

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Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Cheap and clean”
5 of 5 stars Reviewed 25 June 2012

Clean and cheap close to sandia tram and dennys and cracker barrel

Was this review helpful? Yes
Management response:
16 July 2012

I would like to personally thank you for taking time out to write such wonderful things about your experience at Crossland Albuquerque - Northeast. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on... More

Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Horrible”
1 of 5 stars Reviewed 27 March 2012

I stayed at this hotel last week for 2 days with no problems. Last night, I tried to check in for a 3 night stay, and they put me in a room that smelled like dog or cat urine. The second room was a handicap room that smelled like smoke. The third and final room smelled sour with a stench... More

Was this review helpful? Yes
bbrauss, Manager at Crossland Economy Studios - Albuquerque - Northeast, responded to this review
17 October 2012

I recently received a copy of your review of the Crossland Albuquerque - Northeast. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. As this hotel’s manager, I challenge our... More

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Additional Information about Crossland Economy Studios - Albuquerque - Northeast

Also Known As:
Crossland Economy Studios Albuquerque - Northeast Hotel Albuquerque
Crossland Economy Studios Albuquerque - Northeast Hotel
Crossland Economy Studios Albuquerque
Address: 5020 Ellison Street N.E., Albuquerque, NM 87109
Region: United States > New Mexico > Albuquerque
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #108 of 144 hotels in Albuquerque
Price Range: €
Hotel Class:2 star (2*)
Reservation Options:
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Crossland Economy Studios - Albuquerque - Northeast
5020 Ellison Street N.E.
Albuquerque, NM 87109
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