My husband I have mixed reviews. I hate this smelly hotel, he's a smoker so it doesn't bother him. The staff is rude almost like they are doing us a favor by helping us. I won't bring my children here because of the lingering smoke and the so so clean rooms. Our linens and bedspread smelled like smoke. If you... More

This is my first in a Casino Hotel outside of Vegas, so forgive me if I have little to say. The girl who checked me in had a little bit of an attitude and it was all I could do to get a smile from her, perhaps because I booked with Expedia, everyone else in the hotel was super accommodating.... More

I booked a stay that I had to cancel because a family member became ill. I cancelled the stay well before the cut off time and the hotel still charged me for the stay. I called to get this reversed and the front desk employee told me they would have a supervisor call me to get it taken care of.... More

We checked in for a PAID work function with the room covered and reserved well in advance. There were no such rooms available when we checked in-the smoking suite was unacceptable. The hotel was sold out in spite of advance rez. The breakfast in the bistro in lobby wasn't too bad. But that was too little, too late. They seem... More

This Place Sucks!! Sorry to be so harsh but, it's true. Rude staff, horrible food, old rooms, bad casino. I wish the hard rock would have been a success in ABQ but, it's not. Only stayed the entire time because it was a work function. Do not stay here!!

Honestly the room was in line with a older best western or comfort inn, the furniture was very tired, the bed did not have fitted sheets, and the room was very dusty to the point that i spent 20 minutes cleaning it upon arrival rm 547. The late night food option was a joke, the Ruben barley had any meat... More

If you look on-line, you will find a lot of mixed reviews about this hotel. After staying there for my husband's birthday, I can see why. The first thing you have to know is that this is not a "destination" resort. It is located in an industrial area south of Albuquerque. It is convenient to the airport, but be prepared... More

From start to finish it was a nightmare! Executive Suite is a over priced large room they call a suite. Low quality from top to bottom. Lumpy bed, lumpy pillows,worst pull out couch ever! Thin walls, i couldnt even sleep hearing Every noisy loud partier in the halls. Rude service, most of the time they won't even answer your call... More

The hotel service is terrible! Valet took close to a half hour to get my car a d it was just right across the lot! Hotel smells like smoke even in non smoking rooms. The security wouldn't let me sit in my car to charge and talk on my phone. They allow the isleta reservation Indians to use the pool... More