Typical business late night arrival after a full day of traveling ..... I check in with no issues until I get to my room. I am at the far end of the hotel and neither of my keys work! I call the front desk on my cell phone and they send a maintenance man who arrives in about 10 minutes....
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Dear Guest, thank you for taking the time to give us a review and for letting us know areas that we can approve upon. Our deepest apologizes for your less then positive stay at our property. We understand your complaints and will be forwarding this review on to our Front Desk Manager so that we can improve and prevent this...
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i've recently reviewed sky harbor suites in the slc airport area and i just wanted to make sure i'd put in a good review for this hotel. i should have booked this hotel for both nights that we stayed in slc but i didn't so that was my bad.
room was clean, amenities were great. it was ok overall. definitely...
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Thank you for your review of the Hilton Salt Lake City Airport. We appreciate your liking of our guest rooms and amenities. We are pleased to hear that you will be staying with us again and we do offer a complimentary airport shuttle service that runs 24-hours a day if you are in need.
We look forward to having you...
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I’ve been traveling to Salt Lake City a lot in the last year. I am a loyal Hilton Diamond member and I have to say at the government rate. This means I split my time between the Hilton Salt Lake City Airport (6 stays in the last year), the Hilton Salt Lake City Center (12 stays in the last year),...
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Dear Guest, thank you for taking the time to give us a review and for letting us know areas that we can approve upon. Thank you for mentioning how GREAT of job Tommy does in our Executive Lounge, and for appreciating our complementary hor d'oeuvres and beverage service for our executive guests. Our beds, as well as the Hilton Salt...
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I stayed here a few years ago and swore I'd never stay here again. Unfortunately, it was a busy weekend in the area and I had no choice. They apparently had a remodel, which didn't quite take.
The room I stayed in was clean and decently apportioned. As a loyal Hilton Diamond member I found it was no better or...
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Dear Guest, thank you for taking the time to give us a review and for letting us know areas that we can approve upon. Our deepest apologizes for your less then positive stay at our property. Thank you for mentioning how our team members were friendly and helpful. As you stated our hotel was at maximum capacity this past weekend...
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Stayed here for 2 nights in January. Internet has been upgraded and was great. I stayed in the regular hotel, not the high rise. Room was clean and comfortable. Ordered room service for breakfast one morning and it was good and fast. Overall the best stay I have had at this hotel. My only complaint is that the sliding glass...
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Reviewed 2 February 2011
Dear Guest, thank you for giving the Hilton Salt Lake City Airport another chance, and for letting other guests know of your experience by writing this review. We appreciate you taking the time to re-review the hotel and for giving us positive comments and feedback. Thank you for commenting on our new Internet, the condition of our guest rooms, and...
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Stayed here in January 2012 after arriving from a night flight before travelling onward the following day. I wasn't expecting much as it is an airport hotel but I was pleasantly surprised. The hotel inside was very well decorated and maintained. Friendly welcome, really pleasant room.
Only drawback I had was the room I was in was next to the...
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Thank you for the great review! We are delighted to hear that you enjoyed your stay and we appreciate all of your kind words about the Hilton Salt Lake City Airport. We are very pleased to hear your appreciation of our rooms, breakfast, and staff! Hopefully next time you stay with us you will have the chance to experience some...
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we stayed here for 3 nights in October. We had a good size room with plenty of storage space, shelving and desk space and an adequate bathroom, but it seemed like miles from the main hotel facilities down endless corridors. We ate breakfast in the hotel twice: on both occasions there were minor problems, with an attempt to over-charge us...
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Thank you for your feedback. It is important for us to hear from our guests and find out where we can improve the quality of our guest’s experience. Thank you for taking the time to mention how much you enjoyed your guest room. We can completely understand how the issues you described could cause your experience to be less then...
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Before reciting the litany of problems, I have to mention the good aspect of this hotel--the restaurant staff. The food was not memorable, but not bad. The staff was very friendly and helpful. The rest of the hotel experience was so bad that I have to think that the management has given up and is waiting for someone to buy...
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Thank you for your feedback. It is important for us to hear from our guests and find out where we can improve. Thank you for taking the time to mention how friendly our restaurant staff are and that the problems with the breakfasts were resolved. We can completely understand how the issues you described would cause your experience to be...
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Always glad to check in at this location, the staff makes up for any shortcomings in the building appearance which is dated. One thing I wold love to see is a coffee pot in the lobby, Angelica was kind enough to get me a hot brew saving a walk up to the 3rd floor lounge. One thing that irks me...
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We are delighted to hear that you enjoyed your stay because of our wonderful team members. We value all of your kind words about the Hilton Salt Lake City Airport. We truly count on our guests to give us feedback to know where to improve and make your stay more pleasurable. We understand your frustration with our channel selections and...
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Nice Hotel. Overnight stay for a business trip. Staff was very friendly and they provide shuttle servie from airport.
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Thank you for taking the time to review your recent stay at the Hilton Salt Lake City Airport. We appreciate your kind words and are ecstatic to hear your appreciation of our team members and of our airport shuttle service.
We look forward to having you again during your future travels.
Thank you,
Robbi
Robbi Hogan
Director of Sales and...
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