We stay at Hyatts quite often. It was a regular Hyatt Place in all respects...same great beds I love, same rooms, lobby, nice breakfast, etc. Unfortunately the night staff weren't up to Hyatt Place standards. And let's face it, they set the tone for the whole experience. We arrived LATE at night from a long flight and were greeted by...
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I am glad that the Hyatt Place is still your favorite. I would like to assure you that the experience you had was based on an isolated case. As I promised in our correspondence, I will use your feedback to improve our operations and the guest satisfaction. Again, thank you very much for your comments and I hope to see...
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