We stayed here for only 1 night, thank goodness. When we arrived we were told there was no running water. OK, things happen. The staff on arrival were very unfriendly. They were the same with our tour guide and driver. Nobody showed us to our rooms except by pointing to the lift. When we went to the bar for a... More

Nice large spacious hotel, nice pool, great location, great views of the bay. Great views of the bay. Very quiet at night. Well served by taxis and cycle rickshaws, The front desk staff were slightly aloof and rather disorganised, dirty restaurant buffet, got food poisoning as a result of something I ate in this hotel. too many coach tour groups,... More

The Jagua is an older hotel with nice public facilities like bar, restaurant, meeting rooms, lobby and older failing rooms. Let me say at the outset that our room was immaculate, beautifully cleaned by a very diligent housekeeper, and although the furniture was old everything worked and the bed was very comfortable. Tourists who come to Cuba expecting Paris or... More

Although there is a limited selection of hotels in Cienfuegos try and find another hotel . It was old , dirty and generally awful . It is in a good location next to beautiful restauants but away from town.

Nice location but lacking attention and amenities. The room was clean, the beds and pillows a bit hard but adequate. Hair dryer that did not work and hot water in the sink but not the shower. All in all... It was what we had expected in Cuba and it was a fun city to visit. The maids were very attentive... More

Although most of the reviews are rather good for this hotel, i tried a lot not to rate it as terrible!!! And it is just about the rooms. When you enter the hotel, first impression is rather good. Nothing to be excited with, but in a City with extremely limited choices of hotels, you feel that your choice is the... More

Long journey from Havana. 1950's hotel situated at the end of a peninsular. Rooms are a bit dated but the views from them make that all worth while, all rooms have a sea view. Staff helpful. Large swimming pool, many bars, shops etc. Had buffet in restaurant which was huge choice first night then ate a la carte (because there... More

Stayed here as a part of our trip, very good. Coped very well when the water in the whole city went off, by providing drinking water. Pleasent pool area. Rooms satisfactory but the bed spreads and pillow a bit smelly through overuse and not cleaned often enough.' Happy hour ' a bit of a let down with a quote from... More

We visited this property along with a group of travelers with Road Scholar's People-to-People program. It is comfortable, clean, convenient--and the view is spectacular. A very nice property. Delightful musicians in the bar, too!